Contents
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Purpose
Disclaimer
Author
Acknowledgments
Learning Objectives
Introduction
1
Clinical Supervision: Roles & Responsibilities
Nine Clinical Supervision Skills
Family Service Center
Skill # 1 Practicing Clear Communication
Communications Model
Diversity Spheres Model
Diversity Spheres
Communications & Filters Model
Elements of Clear Communications Skills for Clinical Supervisors
Understanding Your Personal Filters
Study Questions
2
Inclusive Clinical Supervision
Inclusive Clinical Supervision Leadership
Skill #2 Identifying Inclusion Inhibitors & Implementing Inclusion Enhancers
Inclusion Inhibitors
Relational Inhibitors
Organizational Culture Inhibitors
Social/Cultural Inhibitors
Inclusion Enhancers
3
Creating A Personal Supervision Model
Personal Supervision Models
Skill #3 Leading By Example: Practicing Authenticity & Alignment
Authenticity
Alignment
Clinical Supervision Models
Understanding Your Personal Clinical Supervision Model & Style
Study Questions
4
Over the Counter Products for Oral Ulcerations
Skill #4 Practicing Clinical Supervision Within The Profession’s Standards of Practice
Documentation
Supervision Documentation
Primary Clinical Supervision Discussion Points
Study Questions
5
Recruiting Competent Supervisees
Skill #5 Recruiting Competent Supervisees
Interviewing Exercise
Interviewing Exercise Answers
Legal Questions & Requests For Information In The Hiring Process
Identifying Core Competencies
Creating Position Descriptions
Assessing Education, Skills & Experience for Job Fit
Study Questions
6
Competency Skills Management
Skill # 6 Implementing Competency Skills Management
Counselor Development Stages
Using Position Descriptions To Clarify Competence Standards
Competency Coaching & Appraisals
The Four Stages of Learning
Achievement Goal Theory
Study Questions
7
Skill #7 Managing Conflict & Resolving Disputes
Skill #7 Managing Conflict & Resolving Disputes
Defining Conflict
Conflict Response/Reaction Model
Conflict Resolution Skills
Study Questions
8
Employment Laws & Practices
Skill #8 Managing In Compliance With The Law.
Employment Law Structure - Umbrella Principle
Federal Laws
State Laws
Municipal Laws
Company Policy
Study Questions
9
Illegal Discrimination & Harassment
“What’s Going On?”
What’s Going On? Exercise Answers
What Is Illegal Discrimination?
What is Illegal Harassment?
Study Questions
10
Sexual Harassment
E.E.O.C.’s Definition Of Sexual Harassment:
Sexual Harassment Examples
Title VII Prohibitions (examples)
Application Of General Title VII Principles
Prevention Is The Best Tool
Other Related Practices:
Legal Definitions
References
Study Questions
11
Confronting Discrimination and Harassment
Skill #9 Confronting and Eliminating Discrimination and Harassment.
Confronting Offenders: Two Strategies
Case Studies
Case Study Interventions
12
Managing Allegations of Discrimination
Checklist: Responding To Discrimination Or Harassment Allegations
Conducting A Fact-Finding Investigation
Determining Credibility
Manager’s/Supervisor’s Investigation Responsibilities Checklist
Taking Responsibility When You Have Offended Others
References
Resources
Professional Associations
Books
Journals
Publications, Tapes, Videos, Web Sites
Marriage and Family Therapy Licensing/Certification Boards
Post Test