Conflict Resolution Skills in Nursing

Table of Contents

1. What Is Conflict?

2. Where Does Conflict Come From? 

3. Conflict Dimensions 

4. Difficult People That Cause Conflict

5. The Manager as a Conflict Negotiator

6. A Model to Manage Conflict Collaboratively 

7. Five Styles of Conflict Management 

8. Strategies to Defuse Conflict 

9. Responding to Criticism 

10. Assertiveness Skills 

11. Changing Conflict to Collaboration 

12. Conflict as a Stress Generator 

13. Glossary of Terms Used

14. References 

15. Post-Test