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Stress is toxic for nurses! It is often characterized by negatively
toned emotions such as anxiety, anger and guilt. As a nurse, you know all
about stress, or you think you do. You certainly know about the pressure of
being responsible for your patients’ welfare, for life-sustaining care,
for life-and-death decisions, and for errors. You are even very familiar with the headaches that come with a tough
shift and the anxiety and scattered focus that is apparent when the unit or
department is short staffed. And now, with all the discussion and review
about team building, you feel that stress level rising again!
Can nurses actually be stress free in the team building process? At
this moment you probably think, “impossible!” But as you practice a few
of the stress reducing strategies listed below, you will discover that a
great deal of stress can be prevented. As you begin, remember that lowering your stress level takes practice
and when you experience stress, you have not failed in the process. As you
practice, you will make progress and every reduction of stress is a success. What else can we do? We can learn to take care of our team members and
ourselves. We can work at recognizing stress and we can practice the
strategies to prevent burnout. Research done by
Katherine Lawler and Loren Schmied on stress-resilient people, those
who do not succumb to stress-related-diseases, consistently identify the
characteristics of: commitment to work, acceptance of challenge, and a sense
of control. They also found that a sense of commitment and challenge and a
sense of personal control “buffer the effects of stress on illness.” [Lawler, Katherine and Schmied, Loren, “A Prospective Study of Womens Benjamin Peterman looked at the way nurses survived extremely demanding
situations and identified two groups. Nurses who responded with “I”
statements took ownership of a situation, held realistic expectations,
prioritized workloads and practiced self-care techniques. Nurses who
responded with “they” statements blamed others, felt powerless to make
change and felt out of control. He also identified several skills designed to build hardiness. They
focus on taking control and embracing a change and certainly the team
building concept is one of change. He emphasizes that the skills listed are
“life skills.” They will not be mastered in one or two days. But every time you
appraise a situation understand the thoughts and feelings it created, and
imagine how you can think differently in the future, then you will build
resilience to stress. Strategies to Build Hardiness and Reduce Stress ·
Learn
to recognize the stress signals.
Building resilience to stress begins with understanding your
own stress signals. Is it an inability to concentrate, self-criticism, or
forgetfulness? Learn to recognize these thoughts, emotions, behaviors, and
physical signs that signal stress.
·
Learn
to appraise the situation.
When you recognize one or
more stress signals, evaluate the situation:
What demands are you experiencing? Where are the demands coming from, inside or outside yourself? What thoughts are occurring? What negative feelings are you experiencing?
·
Realize
that demanding situations are complex.
Discipline yourself to
identify the source of demands, and describe the full range of controlling
factors and the emotions you experienced. A demanding situation in a team
building effort could be identification of a conflict between or among team
members.
·
Viewing
the demand. Remember, as you appraise the situation, the demand is not causing you
the stress, you view of the demand
is! Something in your view of this situation is threatening to you; you may
anticipate harm or loss. This could be what triggers
the negatively toned emotions of stress, anxiety, fear, guilt, anger and
frustration. Situations that arise at work may threaten your view of
yourself as a nurse, colleague, or team member. ·
Determine
what is the most demanding of you.
For most nurses, it is the personal demands and expectations we have of ourselves that create the most pressure. The bad news is that changing ourselves is one of the hardest tasks se will ever master! And the good news is that the personal change is the most possible of options open to us. Changing various team members may be beyond our control. But
changing our expectations, goals, and self-confidence is always within our
control.
·
Define
“how we are,” and “how we wish to be.”
Nurses often tend to be assertive, competitive, and resourceful. They also can be dedicated and maybe a little too idealistic. These can be considered traits of hardiness and can define “how we are.” They can also make the same nurse vulnerable to stress when they find themselves in an imperfect work setting of limited time, limited resources and uncertain professional roles. Further exploring those traits can make the nurse so committed to taking
responsibility that they often take responsibility for things they cannot
control, and then feel as if they have failed. So, “how do we wish to
be?” When nurses feel
threatened, they “wish” to have the coping skills to survive the
situation. Effective coping starts with your awareness of what causes stress
and your belief that you can eliminate or reduce it. They are several
questions that you can ask when you face a difficult situation:
Is my concern based on reality and is there truly a reasonable chance
that it will occur? Can I do anything to prevent the harm or conflict that I anticipate? Can I do anything to lessen the effect or cause of the conflict? What strategies can I use to prevent the harm, loss or conflict to
reduce its effect on me? [ Peterman Benjamin, “Analyzing Job Demands and Coping Techniques,”
Nurse
Manager 1995; 26 (2): 51-53. Chronic Stress: the Killer
The most
insidious kind of stress is chronic stress. When a patient codes and your
adrenaline goes sky high, you know you are under stress! You recognize the
threat and go into action to meet the emergency. Chronic stress is something
else. The source may be hard to identify. Feelings of anxiety and tension
have no clear beginning or end. You don’t relax and recharge.
Chronic unresolved stress could result in burnout, long recognized as
a major problem in nursing. When nurses in team building situations face
this type of stress there are tools to be examined that can possibly change
your inside world. Changing your thought patterns and inside world can aim
at creating positive thoughts. These positive thoughts generate positive feelings of challenge rather
than negatives feelings of threat that can lead to burnout. The value of
positive thinking is an age-old truth. This is not to say that it is easy.
It takes a lot of awareness, determination and practice. Tools to assist in
changing your inside world
could include:
·
Avoiding
toxic thinking Negative thoughts and
negative feelings can poison your outlook and your ability to act. Some of
the more common types of toxic thinking could include the following: Mislabeling : You assign an incorrect, negative meaning to an event, activity or even a person. Instead of healthy relaxation, you label your noon break “procrastination” and feel guilty about leaving the work on the unit. Another example would be labeling a new nurse “the green one.” Automatic Thinking: You assume motives or expectations in others. “They expect me to take all the weekend call.” Or another example might be, “Do they think I am a magician?” Communication is the answer here and prevents automatic thinking. It’s OK to ask what is expected. Then you can discuss priorities, resources or standards. Polarized Thinking: You think in terms of black or white. It has to be “all or
nothing.” When you make a mistake, you think “I can’t do anything
right.” This kind of thinking destroys your achievements, are seldom true
and make you feel terrible. Pessimism : This concept include seeing situations from a negative viewpoint. You assume that things are bad and don’t admit the possibility of a beneficial outcome. Catastrophizing: Making the worst of the situation. You imagine the worst case scenario, then feel the same stress as if this imagined outcome was real. Blaming : Fixing blame is easier than fixing the problem, so you shift the responsibility instead of fixing the problem. Perfectionism : When you expect perfectionism from yourself and others, you are confusing your ideals with reality. No human being can be perfect in an imperfect setting! Victimization: You feel that you have been singled out by others for bad consequences. Others have let you down, they don’t appreciate you, and have left you holding the bag. ·
Positive
Focusing
Even in the worst situation imaginable, there will be something positive
to focus on. If you can’t find it, rely on a fellow nurse or colleague to
find it. High achievers are usually good at finding benefits when others see
disaster. ·
Managing
Emotions
Toxic thoughts generate toxic emotions. It is possible to learn to regulate the negativity toned emotions of stress, guilt, anger, frustration and anxiety. In some cases, negative stress emotions are justified, and it is appropriate to feel and act on them. In other cases these feelings are based on unrealistic expectations or lack of information. For nurses, often the two most commonly felt emotions are guilt and anger. Unresolved, continuing guilt or anger is your route to burnout. · Positive Self Talk We all carry on internal
conversations that can be an important source of energy and support or a
debilitating burden. When you say to yourself, “I can’t do it,” you
tend to create negative emotions, such as guilt. Negative self-talk can be one of the principle contributors of stress
and is largely a habit! Positive self-talk and its use as a power booster
can increase your sense of control during internal conversations. Words can
often create feelings of power or helplessness. Make your self-talk an
empowering habit.
· Build Realistic Expectations Unrealistic expectations of yourself and others is a high source of stress that you create for yourself. Put your goals, beliefs, and viewpoints to the test. Are they realistic? If they are not, why hold on to attitudes that pull you down? Get into the habit of giving yourself frequent reality checks. Working on changing the inside world is challenging, but let’s also
look at changing the outside
world. Listed below are a few tools to assist in that process: ·
Build
Collegial Support
Nurses are a vital resource for each other in stress management. Together, nurses can create a culture that reduces stress and empowers each individual to create positive change in the profession. As a group, especially those in a team building situation, it is important to encourage each other to think positively, to use empowering language, and to take charge through creative problem solving. Another example would be to incorporate stress management discussions in meeting to share techniques, ventilate intense feelings and support creative change. ·
Create Problem Solving
Opportunities Creativity is a talent that each one of us possesses, especially as
nurses! Creativity helps make change a positive adventure, because your
imagination and desires are shaping events rather than allowing events to
shape you. It takes the right attitude and environment to get your creative
juices flowing. To harness these problem solving talents and put them to
work, the following sequence may be helpful:
·
Describe
the problem objectively, then try and define and dissect it. ·
Generate
ideas, being as free and objective as possible. ·
Select
the best and promising ideas then refine as necessary. ·
Take
a risk implementing ideas and make a game plan. ·
Evaluate
an action plan, monitor your progress and revise as necessary.
·
Create
adventures and opportunities
The adventures in nursing are finding opportunities in the changes sweeping health care. While some nurses may view cost cutting and staff reductions as a threat, others turn limitations into advantages. Look for ideas everywhere. How about a think tank or center for innovation within the nursing department? ·
Learn
to Manage Your Time
As you build your positive thinking skills and adopt the attitudes of an adventurer, one of the most basic skills that you will need is time management. Time is a critical resource in every situation. Poor use of time can limit you, no matter how skillful, positive, or creative that you are. To increase control over you time, the following suggestions may be useful: ·
Make
“to-do” lists. ·
Prioritize
tasks. Be realistic, accept that not everything will get done today.
·
Plan
to do the tasks that you dislike when your energy is high. ·
Schedule
enjoyable tasks when your energy is low. ·
Delegate
everything possible, Accept that others will not do it your way, but tasks
will get done and it will give others a chance to learn. ·
Recharge
your batteries
Build relaxation and recreation into every day. Relaxation for nurses
is not a luxury, it is a necessity. Rest, pleasure, and joy can heal and
revitalize. Creating positive emotions for yourself is also a chronic stress
buffer. Remember that recreation is purposeful, energy building time that is
well spent. If you feel guilty about treating yourself well, your guilt will
cancel the positive effect. Reward Yourself
There is often a belief that chronic stress is a
necessary part of nursing, and that enduring it is like wearing a badge of
courage. This is false thinking! Many nurses promote the value of stress
themselves by saying “we’re always under enormous stress, which proves
that we are really working hard and that we care.”
There is great value in being an adventurer and in
challenge, especially when it produces increased performance. But there is
no value in stress. The culture that expects or rewards stress is doing its
members a disservice.
Feeling good about yourself and your work is the real purpose of stress
management and dealing with chronic stress. One of the most important things
to remember is that stress is not
a necessary part of the job, you are entitled to enjoy your job. You will reduce stress and increase your joy in nursing if you consider
the following; don’t expect the ideal from a situation that is not ideal.
At the end of every day, think of one thing that made it better for a
colleague or a patient and tell yourself that you did a good job and reward
yourself!
Framework for Continuous Renewal
·
Celebrate
the small successes that you are achieving. ·
Research
what you are doing to generate those successes. ·
Continue
to focus on what your goals and objectives are. ·
Help
all parties (colleagues, bosses, and family members) to understand the
benefits of reaching your goals and objectives. ·
Continue
to search for what you could be doing differently or better to move closer
to your goals and objectives.
Conclusion
A change in
mind-set is needed to create the workplace in the new millenium and the key
is to think in terms of future tense. Effective teams are swiftly becoming
the keys to this change in mind-set and future vision. Collaborative and
effective teams are a fundamental change in the organizational structure and
require a new way of thinking for the change in mind-set.
Teams must not be afraid of failure. They must earn the trust of the
organization and each other through hard work, results, and productivity.
Much will be asked of staff members in the new workplace and the effective
use teams will make a
difference.
Through
teamwork, collaboration and open communication, nurses can manage the
changes that are occurring and arrive at the better patient outcomes There
may be many set backs along the way that hinder growth in all directions.
But, periodic reassessment and checkpoints along the way will put each
individual on a course correction. |