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The team as a collective source of intelligence often breaks down when
it comes to decision making. Majority rule often indicates ignorance even in
the presence of good ideas. Teams sometimes rely on opinions over data or
make “politically correct” decisions rather than just plain correct
decisions. For consistently making the best use of team resources in decision
making it is important to make a commitment to candor and leave the
conformity behind. The task is to openly discuss in your team the need to
make decisions based on the best information available. Hanging back while others
make a poor decision should be discouraged in the new team culture and team
building process itself. The whole team is responsible for any less than
optimal decisions made. When someone suggests a decision and everyone agrees readily it might be
a consideration to invite disagreement. Remembering that it’s a poor use
of time to hash over a decision everyone really does support strongly. If a shy or unpopular team member suggests a different course of action,
it might be advisable to weigh it objectively and encourage others to do so
as well. It is possible to expand the collective intelligence of decisions
by hearing out all serious suggestions without bias. If there is disagreement it should be stated while providing reasons for
the doubt. Everyone should listen to the staff member’s response and act
accordingly. Reaching a decision by consensus requires involvement of all team
members. Consensus decision making is generally preferred because it
guarantees that the issues have been carefully examined and that the group
supports the decision. There are times however when consensus decision
making is not appropriate. Consensus decision making is not appropriate
when: ·
The
decision is outside the boundaries of the team
·
There
is a crisis that calls for immediate action
·
The
team does not have the technical expertise to make the decision
Agreement within the team, based on understanding and commitment is the
optimal way to make a decision. Although it sounds like an impossible ideal,
consensus is surprisingly easy to attain in a culture of open disagreement
and feedback. The more normal it is for the team to disagree openly, the
easier it is for the team to agree on a reasoned solution. If consensus can not be reached, plan a back-up strategy. Rather than
taking hours forcing a consensus where none exists or settling for a default
basis for the decision, you may want to decide ahead of time how to handle
the decision. For example, you may want
an “expert” in the area in question be the designated decision-maker if
a consensus cannot be reached. When staff members are frustrated, go to your
back up plan. A few of the following suggestions may also help in assisting the team
to make a decision: ·
Define
the decision to be made. State the purpose of the decision and the
alternatives available.
·
Gather
information. Get necessary information to consider all alternatives, options
and angles.
·
Think
about it. Consider your feelings and opinions about the issues before
discussing them with the team.
·
Exchange
thoughts and views. Team members should express their thoughts and feelings
about the issues and listen to the views and feeling of the other team
members.
·
Reach
a decision. Discuss the issues and make a decision all team members can
support.
·
Support
and implement the decision. Everyone on the team must take ownership of the
decision once made and do all they can to implement it successfully.
Using Creativity in Making Team Decisions
Being creative in team decision making is being open minded to the
ideas of others. Being creative is also having the ability to defer judgment
and criticism. Team members who are creative have self-confidence in their
creative abilities. They also have an increased tendency to view change as a
positive event and are willing to communicate honestly and openly in taking
risks and making mistakes. In releasing team creativity in decision making,
here are a few guidelines:
·
Avoid
rigid patterns of doing things
·
Approach
learning with a child’s curiosity
·
Be
open to new team member’s ideas
·
Delay
evaluating your ideas until you have thought, discussed and analyzed
numerous alternatives
·
Take
risks and forget about failure
·
Recognize
and avoid unwanted assumptions
·
Visualize
yourself and the tea being successful ·
Set
aside time to practice creative thinking each day
·
Be
flexible and keep trying out new ideas
·
Don’t
always accept your first “right” idea
While the team and its members are on a creativity path there will
always be someone with idea stoppers that put a damper on creative juices.
Some of the idea stoppers might be: ·
It
won’t work with our team
·
It’s
too much work for the team
·
We’ve
done all right without it
·
We’re
not ready for that
·
It’s
too risky
·
Let’s
get back to reality
·
Let’s
be sensible about what we’re doing
If team members don’t entertain an idea stopper they might be aware of
some of the myths of creativity in team decision making,
listed below: ·
There
is always a positive relationship between creativity and intelligence
·
If
a person is creative, he or she will be creative in every situation
·
Creativity
cannot be taught because it is an inborn trait
·
Creative
persons tend to be mentally unstable
·
Creativity
diminishes with age
Creativity is a benefit to the team building process
and is instrumental in promoting effective communication and mutual trust
and responsibility among members. It can also produce cooperative and
cohesive energy in group efforts. When creativity flourishes the patients
also benefit and it soon can become the expectation in providing excellence
in patient care.
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