Leadership and Management in Nursing
Self-Study Examination
Instructions: After studying the text answer the following true/false or multiple choice questions. Remember, there's only one answer to each question.
a) interpersonal relations b) credibility c) persuasion d) communication network
a) leaders do not make good managers b) managers seldom are leaders c) managers always have legitimate power d) leaders always have legitimate power
a) autocratic b) democratic c) laissez-faire d) bureaucratic
a) laissez-faire b) bureaucratic c) democratic d) autocratic
a) increased surgical procedures b) decrease in immigration c) nursing staff shortages d) use of advanced practice nurses
a) “Your timely response to patients’ call lights is exemplary.” b) “You never report AM blood sugar levels on time.” c) “Your appearance is seldom professional.” d) “You must get the vital signs taking on time or you will be disciplined.”
a) personal ethics b) focus on chronic care vs. prevention c) focus on one area of care d) works alone
a) evacuation of the pediatric unit during a fire b) evacuation of change-of-shift report practice used between day, evening, and night shifts c) planning a unit holiday party that is inclusive and encourages all staff to attend d) revision of hospital policies regarding vacation and holiday scheduling
a) nurses must allow the managers to solve all problems b) nurses must allow the senior staff to initiate the change, as they have the most experience c) nurses must allow the leaders to carry out the change process d) nurses must make a commitment to change and take active roles in this process
a) developing new services b) improving systems c) discontinuous thinking d) restructuring the organization
a) decreasing the number of LPNs/LVNs b) use of nursing-focused care c) increasing educational needs d) cross training
a) quality management is used only in the primary care setting b) benchmarking looks only at the outcomes specific to nursing c) quality management is not useful in the outpatient setting d) benchmarking compares outcomes in a variety of settings and disciplines
a) age stabilization in the work force b) need for only managers to coordinate services c) decreasing demand for nurses d) need for greater integration of research and nursing practice
a) overabundance of providers b) external factors outside the health care organization c) overabundance of technology d) overabundance of research
a) create a sense of urgency b) readiness for change c) unfreezing d) slow death
a) it allows the person to think outside the box b) decisions might not involve a problem c) decisions are made on a daily basis by nurses d) decisions require a choice between alternatives
a) judgment b) informed c) programmed d) uniformed
a) legitimate power b) expert power c) informational power d) reward power
a) reward power b) informational power c) connection power d) personal power
a) complaining to the Director of Nursing b) compiling data that would support the policy change c) demonstrating positional power d) using image power
a) using personal power b) using punishment power c) using a power play d) using informational power
a) competing role conflict b) professional/bureaucratic conflict c) nurse/nurse conflict d) nurse/doctor conflict
a) intrapersonal conflict b) intergroup conflict c) interpersonal conflict d) intragroup conflict
a) role conflict b) perceived conflict c) intergroup conflict d) structural conflict
a) competition b) suppression c) withdrawal d) avoidance
a) intervention b) suppression c) confrontation d) collaboration
a) competing b) accommodating c) collaboration d) avoiding
a) facial expression b) movement of hands c) tone of voice d) words chosen
a) both the committee chair and the group members share a responsibility for the misunderstanding b) if the words were clearly spoken, it was the group’s responsibility to decode the message properly c) it was the committee chair’s responsibility to encode the message with appropriate gestures and expressions d) the committee chair would be responsible for the poorly delivered transmission
a) the nurse manager actively listens to each nurse’s description of the events in question b) the nurse manager encourages members of the group to problem-solve c) the nurse manager gives advice on how the problem could have been avoided d) the nurse manager shows empathy as nurses express hurt feelings
a) did not have enough interest in the problem to maintain motivation b) felt they would not be provided adequate resources to address the problem properly c) had their own hidden agendas that were unexpressed and that distracted them from problem-solving d) recognized that they would not have any real influence on hospital policy
a) getting positive attention b) knowing the context of the instruction c) follow-up communication d) verifying through feedback
a) supervisors always should be involved b) avoid discussion of complaints c) the client’s physician often is the cause of the problem d) clients and families should be treated with respect; communication should be open and honest
a) upward communication b) distorted communication c) downward communication d) lateral communication
a) “I noticed that for four weeks, all the IVs have been alarming off-schedule. You need to check them.” b) the nurse manager tells you to check the IVs frequently c) ignoring the IV issue, hoping that it will go away d) tell the nurse that you should check on the problem together to decide on a solution.
a) integrated delivery system b) systems theory c) contingency design theory d) classical theory
a) mission and vision statements b) goal attainment and results c) policies and procedures d) job performances
a) coordination b) delegation c) decision making d) evaluation
a) the unit manager b) the CEO (chief executive officer) c) all nursing personnel d) the nurse executive
a) clarifies the organization’s purpose b) describes what the organization wants to be c) identifies the organizational plans d) describes what the organization is
a) home health care b) primary care c) tertiary care d) secondary care
a) monitoring a diabetic’s method of self-injection techniques b) setting up an immunization clinic c) performing an environmental assessment d) selection of appropriate wound care products for surgical clients
a) public health b) not-for-profit c) managed care organization d) for-profit
a) pricing b) products c) place d) promotion
a) market expansion b) diversification c) market penetration d) market development
a) care management b) functional nursing c) total patient care d) primary nursing
a) care and service b) cross-training c) interdisciplinary practice d) primary nursing
a) board of trustees b) first-line management c) middle management d) top management
a) organizational b) patient c) outcome d) system
a) an organization that provides services to the public on an as-needed basis. b) a hospice care hospital c) an ambulatory surgery center d) a pediatric hospital
a) Medical Equipment Management b) Diagnostic Procedures c) Dietetic Services d) Infusion Therapy Services
a) interdisciplinary b) ad hoc committee c) medical record committee d) policy and procedure committee
a) provides a detailed format for researching a specific goal b) provides guidelines for decision making c) communicates to the staff the expectations and vision/mission of the organization d) provides a total picture of the particular department’s beliefs concerning its management and the care it provides
a) ensure that policies and procedures are evaluated and implemented b) review policies and procedures for committee approval c) participate in staff development related to policies and procedures d) prepare the annual report
a) survey b) interview c) observation d) questionnaire
a) reduction in the length of stay b) the benefits to the hospital and payers c) pressure for hospitals to reduce costs d) reduced risk of liability
a) case management b) use of primary care providers c) alternative/complimentary therapies d) use of intensivists
a) management decisions b) skill mix c) nursing leadership d) autonomy of the staff e) staffing
a) invite appraisers to visit with staff, administration, patients, and families b) conduct an environmental assessment c) notify the program office of a significant increase in nurse vacancy rates d) provide documentation review for ANCC
a) a group contains a majority and minority point of view b) reliance on individual contributions c) better decision-making capabilities with difficult issues d) sharing, acceptance, and openness to the team process
a) self-managing team b) task team c) semi-autonomous team d) functional team
a) participative b) “hand-off” c) dictatorial d) direct
a) schedule staff with little changes b) fill in for regular staff during times of need c) dictate to other members of a day-to-day regime d) provide rigid criteria for the team to stay on task
a) passivity, critical thinking b) compliance, dependence, nurturing c) use of expertise, sharing, collaboration d) dominance, objectivity, rationality
a) external contact b) critic c) coordinator d) ideas person
a) team builder b) ideas person c) inspector d) implementor
a) giving information b) evaluating or criticizing c) initiating d) energizing
a) status b) advancement c) responsibility d) achievement
a) visioning b) claiming c) communicating d) initiating
a) job description within the health care organization b) that state practice act c) the policy and procedure manual of the hospital d) the chief nurse manager
a) UAP b) nurse c) nurse manager d) organization
a) policy/procedure standards of the organization b) state law c) standards of practice d) vicarious liability
a) task b) circumstance c) direction d) person
a) stability b) extent of patient interaction c) level of supervision d) potential for harm
a) are repetitive b) have no potential for harm c) are within the environment of care d) have predictable outcomes
a) determine if the goals and timelines were appropriate b) analyze the difficulties before jumping to conclusions c) assess the directions for clarity d) understand the role of the delegator
a) “You might have to put warm compress on the site first.” b) “Next time you’ll do better.” c) “Your equipment was well organized for the task.” d) “You should have tried a more proximal site.”
a) intervene, if necessary b) identify the needs of the client c) evaluate the performance d) verify that the delegate accepts the delegation and accountability for carrying out the task correctly
a) the accountability of the nurse manager b) legal scope of practice c) policies and procedures of the organization d) the transfer or responsibility from one individual to another
a) collecting data b) reporting and documenting data c) socializing d) transporting clients
a) will have to be done by the charge nurse. b) may be performed after discharge c) can be delegated to a nurse aide d) requires nursing knowledge, skill, and judgment
a) “Follow me while I finish explaining the activity.” b) “Do you have any questions before I leave?” c) “Will you be able to complete this without problems?” d) “Make sure you do this right the first time.”
a) they are not comprehensive because of their lack of emphasis on interdisciplinary care. b) they focus on the general treatment for specific illness or condition c) they do not use case management d) they are individualized for patients and meet the practice concerns of the provider
a) they do not restrict timelines for interventions b) they do not take into account the use of new technology c) pathways provide direction in the coordination of care and ensure that outcomes are met within a designated time frame d) they increase cost without increasing quality of service
a) they increase the need for home care visits b) they minimize the coordination between services c) they make documentation for Joint Commission on Accreditation of Healthcare Organizations more difficult d) they improve outcomes, organize data logically, improve quality of care, and identify trends
a) they do not give direction to the staff for implementation b) they are costly to develop and implement, in both time and money c) they are used to identify staff performance problems d) they are highly individual for each client
a) evaluation of the proposed project is always the first step in project development. b) open and consistent communication with all staff must come before pathways development c) several projects need to be developed at the same time d) a project committee develops the framework that will be used for all pathways and oversees the project
a) frequency of admissions, medication error reports, and readmission data b) length of stay, common admissions diagnoses, laboratory tests, and incident data c) infection control data and quality assurance records d) average census data, staffing grids, and unit-specific diagnosis
a) Medical Records staff select what records are kept in the chart b) staff from every department in the agency should be included on the project committee c) Medical Records staff are most familiar with the International Classification of Diseases (ICD-9-CM). d) Medical Records staff develop the forms to be used in charting
a) low volume, low risk, and low cost conditions b) high volume, high risk, and high cost conditions c) conditions that meet the “norm” or benchmarks d) conditions that are unusual for the patient population
a) it helps determine which outcomes are undesirable b) it identifies the unnecessary steps in the care of an illness or condition c) it helps determine which practices are outdated d) it helps determine the routine care of an illness or condition
a) finding fault with the health care facility b) reducing cost and improving care c) identifying reasons for renewing contracts d) limiting access to clients
a) clinical pathways prevent negligent care b) clinical pathways can be introduced as evidence in court to demonstrate a standard of care or what the outcomes should be for a client c) clinical pathways cannot be applied incorrectly d) clinical pathways can conflict with each other, thus relieving the provider of responsibility
a) mislabeled medications b) misread orders c) inadequate or ill-prepared nursing staff d) lack of supplies
a) standards of care save money for the health care systems b) standards of care pull together research information from the literature c) practice guidelines define treatment d) practice guidelines provide information and options
a) to address issues regarding clients with comorbidities b) to provide a desktop reference to practitioners c) to target low-risk patients d) to promote client education and prevention care
a) it keeps health care from becoming a monopoly b) it determines what health care services are provided, who receives them, and who pays for them c) it keeps the cost of health care down d) it allows legislators to control health care
a) increased costs, decreased access and quality, and lack of competence of caregivers b) increased access to care, decreased costs, and improved communication with providers c) increased communication with health care providers, improved trust in the system, and improved quality of care d) better communication with third-party payers, improved quality of care, and decreased costs
a) private policy is developed by politicians b) private policy provides the greatest good for the greatest number of people c) private policy is health care policy that is developed by either health care organizations or a profession d) private policy has no input from health care organizations
a) by working longer under mandatory overtime requirements to meet client care needs b) by creating new titles and licensure requirements to indicated various levels of preparation c) by demonstrating that nurses provide cost-effective, high-quality, measurable care d) by encouraging nurses to remain at the bedside giving total care to clients
a) by active participation in nursing organizations b) by electing officials with minimal interest in health care c) by keeping up with new health care developments d) by charging for nursing care services
a) informed consent, confidentiality, and DNR b) assault and battery, murder, robbery, and rape c) living wills and durable power of attorney for health care d) negligence, personal injury, and medical malpractice
a) it differentiates between the practice of nursing and the practice of medicine b) it sets forth the practice guidelines for developing clinical pathways c) it sets forth the primary goals, values, and obligations of the profession d) it determines who can enter the profession of nursing
a) incompetent physicians, demotion/termination of employees, and employee relations b) promotion of employees, diversification of services, and downsizing services c) staffing levels and mix situations, developing/maintaining standards of care, and allocating/rationing of scarce resources d) incompetent nurses, selection/hiring of employees, and treatment versus non-treatment
a) to determine where nurses should practice b) to lobby for nursing rights c) to protect the public d) to determine criteria for admission to schools of nursing
a) The American Nurses Association Code of Ethics b) The False Claims Act c) The Public Health Act of 1944 d) The Social Security Act of 1935
a) recognition of your own value system b) taking time to gather all the data before making a decision c) lack of confidence in your own judgment d) inability to recognize the conflict between what is best for the client and what is best for the organization
a) decreased emphasis on preventive care b) less involvement of consumers c) quality and access to services d) decreased legislative involvement
a) all health care organizations that participate in Medicare or Medicaid b) any health care facility not covered by the patient’s insurance c) private-pay physicians only d) all mental health facilities and psychiatrists
a) engaging in nursing research to justify nursing care delivery b) teaching in a school of nursing to help decrease the nursing shortage c) taking a public stand on quality issues and educating the public on “public interest” issues d) supporting the status quo when changes are pending
a) the right to the lowest-cost care available for medical conditions b) the right to have someone other than the client make decisions; the right to confidentiality c) the right to refuse treatment; the right to make medical decisions; the right to confidentiality d) the right to the least-restrictive care available for mental health conditions
a) less emphasis on goals and objectives of care b) more emphasis on improvement of care, the reimbursement process, and expanded access c) a return to older values and educational processes d) less emphasis on the one-to-one relationship between the caregiver and the patient
a) giving anticipatory guidance to adolescents and young adults about high-risk behaviors and injury prevention b) supporting legislation allowing for assisted suicide c) working in a nursing home for patients with dementia d) assisting people to obtain workman’s compensation when injured on the job
a) the number of health care professionals available in that community b) the tax base of the community c) census data on illness or disease prevalence in each zip code area of that community d) the number of hospitals in a 50-mile radius of that community
a) vaccinations b) hospital admission c) mammogram d) pap test
a) the availability of health care services b) the consumer’s attitude toward health care c) the consumer’s background in medical knowledge d) patient education, communication, and interpersonal relationships
a) support a patient’s decision, even if it is not the decision desired by the nurse b) override a patient’s decision when the patient refuses the recommended treatment c) emphasize the need for cost-containment measures when making health care decisions d) foster patient dependence on health care providers for decision making
a) ensure that the nursing process is complete and includes active participation by the patient and family b) become creative in meeting patient needs c) empower the patient by providing needed information and support d) help the patient understand the need for preventive health care
a) recruiting the right staff for the right job b) tracking actual turnover c) word-of-mouth communication of the best places to work d) a strong organizational culture
a) it does not allow people to be fired due to poor work performance b) it prohibits employers from hiring people with a history of mental illness c) an employer may refuse to hire someone with a history of substance abuse. d) it prohibits discrimination in hiring and job assignments based on disability
a) require an employer to pay back pay to an employee b) require an employer to pay an employee’s legal fees c) make an employer keep an employee d) demand to see employee records without a search warrant or subpoena
a) any federal contractors with contracts totaling less than $50,000 or with fewer than 50 employees b) all private health facilities c) all health care organizations that accept Medicare and Medicaid d) all managed care organizations
a) the birth or adoption of a child b) care for an aunt who was in an automobile accident with serious injuries c) care for a grandparent with dementia d) care for a significant other who has had a stroke
a) passion for success b) leadership style c) personal values d) critical thinking ability
a) a male and female nurse working on the same nursing unit begin dating b) a nurse manager who is filling three staff nurse positions, all vacated by nurses who recently have had babies, decided to interview only men c) a register nurse permanently confined to a wheelchair after an auto accident is replaced on an orthopedic unit and offered a position in risk management on nursing education d) an obstetrician with a staff of seven employees choose not to employ a 62-year-old nurse as office manager primarily because of advanced age.
a) No, the physician is not the direct supervisor and cannot influence employment decisions. b) No, the physician is not directing the jokes specifically to one individual. c) Yes, the physician’s joking is creating an intimidating and offensive work environment. d) Yes, the patient might wake up and hear the jokes.
a) a 12-month, 32-hour-per-week employee requesting 12 weeks of unpaid leave after accepting placement of a foster child b) a 2-year, 36-hour-per-week employee who requests 4 weeks of unpaid maternity leave c) a 6-month, 40-hour-per-week employee requesting 8 weeks of unpaid leave while receiving cancer treatments d) a 6-year, 40-hour-per-week employee who requests 4 weeks of unpaid leave to care for her seriously ill mother
a) selection techniques b) methods of recruiting c) job analysis d) assurance of legal requirements
a) the nursing manager b) the human resource manager c) the chief operating officer d) a previous employee
a) assess an applicant’s skill b) generate a pool of qualified applicants c) assess an applicant’s motivation d) assess an applicant’s ability
a) location b) vacation c) money d) orientation
a) publications b) education and credentials c) honors and awards d) listing of continuing education programs
a) MSN b) BSN c) C, RN d) RN
a) coaching b) mentoring c) networking d) precepting
a) the mentor needs to be a protégé’s supervisor b) the two nurses need to be friends c) the mentor needs to have the time and skills to invest in the relationship d) the mentor needs to select the protégé
a) coaching b) preceptoring c) networking d) mentoring
a) mutual recognition b) continuing licensure c) mutual reciprocity d) mandatory licensure
a) continuing education classes b) preceptoring c) coaching d) succession planning
a) staff development b) orientation c) continuing education d) inservice
a) complete the required testing b) consider financial issues c) go for an interview d) complete the application
a) the desire to be anonymous with others in the program b) the desire to do less work c) the ability to function as an independent learner d) the need to have one-to-one contact
a) evaluate the nurse’s skill level when providing care b) assess skills for the purpose of enhancing performance c) introduce goals for the nurse to function in the work environment d) offer a systematic learning experience
a) do 20 percent of the activities to generate 80 percent of the results b) handle each piece of information only once c) graciously say “no” d) do 80 percent of the activities to generate 20 percent of the results
a) answer the phone when it rings b) take more time to find materials for the budget c) redo the budget to improve it d) close the door
a) worry about it b) solve problems when they become larger c) reassess backlogs d) use the Swiss cheese method
a) not having requested days off b) not having medications for the patients on the unit c) not having enough nursing staff d) not having doctors available for emergencies
a) most likely does not have any health insurance coverage b) most likely has health insurance coverage c) has a 69% chance of having health insurance coverage d) has an 80% chance of having health insurance coverage
a) an increase in postoperative infections b) a decrease in nursing care needed c) an increase in postoperative pneumonia d) a decrease in hospital costs
a) the client is a new enrollee in the health plan b) the client is a new customer to the health place c) this means nothing to the nurse d) the providers have changed
a) “The money for the premium is pooled among all of those covered to pay for health care costs.” b) “You really could use it right now.” c) “I agree!!” d) “The health plans make money off the insurance premiums.”
a) retrospective payment system b) prospective payment system c) managed care system d) point-of-service payment system
a) the hospital will assume all financial risk for the client’s care b) the health plan controls which providers the client can use c) there are rigid quality improvement indicators for this health care d) there are no financial incentives to be cost-effective with this health plan
a) nothing b) this client can come and see the doctor for services any time he wants c) the physician may file a claim for more payment if the client has more health issues d) the physician has to provide care within the amount of money the insurance company has paid; otherwise the doctor will lose money
a) a carve out b) a point-of-service organization c) a preferred provider organization d) a health maintenance program
a) specialty care b) resource management c) utilization management d) health promotion and disease prevention
a) all profits will be shared with the shareholders b) there are no profits; each year the budget is zero c) profits are reinvested into the organization d) profits are reinvested into new technology
a) these costs are indirectly related to patient care b) these are costs that cannot be associated with specific patient care provided or a support service c) these costs do not increase or decrease as a result of changes in volume of patient days d) these are costs incurred while providing direct patient care
a) capital b) operational c) wage d) salary
a) revenues b) salaries and wages c) operational d) capital
a) disappointment with computers b) loss of emotional connectivity c) baby boomer apathy d) the inability to use technology correctly
a) a member of the Net Generation b) not familiar with fuzzy logic c) having difficulty seeing the computer screen d) an expert computer user
a) telehealth b) home care c) managed care d) case management
a) videoconferencing b) telenursing c) telemedicine d) telepresence
a) a protocol b) a guideline c) an algorithm d) a policy
a) consult the protocol to where the deviation occurred b) videoconference with the supervisor c) consult with a physician d) consult with another nurse
a) contact the client on another day b) provide the care anyway c) find another nurse who has the same state licensure as the client to provide the care d) contact the physician
a) a remote telemetry unit b) e-mail c) a handheld communication device d) a point-of-care documentation system
a) traditional pedagogy b) facilitation of learning c) a protocol d) demonstration, return demonstration
a) reviewing the texts studied during the bachelor’s degree program b) contacting a colleague and asking if he has any materials from his master’s degree program c) mastering the use of the computer and on-line search tools d) talking with her supervisor about the program
a) schedule meetings to discuss these feelings b) create participative workgroups consisting of both leadership and direct care staffs to analyze these feelings c) appoint one leadership member to talk with the staff d) nothing, this is the way staff feels today
a) “Let’s check the Internet site together to see what the difference in information might be.” b) “Your doctor can be wrong.” c) “Never trust what you read on the Internet.” d) “Maybe your doctor needs to read the information on the Internet.”
a) thank the nurse and end the interview b) thank the nurse, and then proceed with verbal information about the hospital c) nothing, this is only the nurse’s opinion d) acknowledge the information and plan to discuss it with the Web site committee.
a) practice client assessment skills b) practice talking with the family face-to-face c) read journal articles about telenursing d) practice talking with friends and family over the telephone
a) triage via telephone b) telephone follow up c) telephone consultant d) surveillance via telephone
a) overuse b) error of planning c) misuse d) error of execution
a) underuse b) misuse c) error of planning d) overuse
a) fatigue b) low self-esteem c) worker remorse d) low self-confidence
a) effective b) equitable c) safe d) timely
a) lack of faith in the physician’s plan of care b) a consumer element for getting better or living with the illness of diabetes c) concern for the health care system d) denial over the disease
a) transforming the work environment to keep clients safe b) improving the medical management of the clients c) ways to improve care coordination d) efforts to improve nursing documentation
a) the structure b) the outcome c) the process d) the accessibility
a) a customer-focused organization b) a culture of quality to improve c) a culture of financial status over quality d) a lack of understanding about the budgeting process
a) team b) institutional c) patient d) task
a) study the area of the unit to analyze why this nurse makes errors b) terminate this nurse c) contact the state board of nursing to have the nurse’s license suspended d) suspend this nurse from work
a) safety of client care b) timeliness of client care c) continuity of client care d) effectiveness of client care
a) identify three quality improvement studies to implement b) ensure all of the quality improvement processes conducted from the last survey are categorized c) document which staff were terminated since the last survey due to inability to provide quality client care d) hold in-services for all the staff so all are aware of the accreditation standards
a) outcome b) process c) structure d) access
a) to establish lines of authority b) to establish a consonant organizational culture c) to establish rigid rules d) to establish quality improvement indicators
a) a culture of bureaucratic caring b) a consonant organizational culture c) a culture of care quality d) a culture of mistrust
a) group/clan b) hierarchy c) developmental/adhocracy d) irrational/market
a) decide the desired culture and plan steps to implement the changes b) review the financial statements of the organization c) access the current culture d) study the policy and procedure manual of the organization
a) use sign language to communicate b) contact the social services department to locate an interpreter c) point to areas on the body and watch was the client says about each area d) ask the client’s husband to be the interpreter
a) does the nurse meet the essential job function? b) will this nurse cause an increase in organizational insurance? c) will this nurse call in sick because of the disability? d) what caused the nurse’s disability?
a) constructiveness b) aggression-defensiveness c) bureaucratic caring d) passive-defensiveness
a) provide a list of educational resources to help the nurse understand the client’s culture b) suggest the nurse find another place to work c) implement a plan to have the nurse transfer to another care area d) remind the nurse that everyone is not as fortunate as the nurse
a) study the financial statements and determine which areas can be closed due to poor revenue generation b) recognize the findings and determine a method to change c) contact the director of Environmental Services and expect an action plan to address the findings d) acknowledge the findings and ask the staff what role they play in the appearance of the organization
a) nothing, the clients are no longer in the hospital and the information doesn’t help b) contact a local furniture company to change the chairs in the waiting rooms c) create a multidisciplinary committee to analyze the navigation of the organization and look at the comfort characteristics d) appoint a committee to review the questionnaire
a) take the information seriously and begin a focus group to analyze reasons why the staff do not report errors b) write and provide a copy of a letter to each staff nurse, reinforcing the disciplinary process for staff who violate client care procedures c) call the nurse managers together to find out which of their staff nurses wrote the note d) nothing, it was an anonymous note
a) minimally effective b) the results of these changes need to be studied before deicing the effectiveness c) very effective d) not effective at all
a) serve as an effective smoke screen to avoid talking about the real issues b) nothing c) demonstrate the organization is a culture of caring d) the organization is always changing