Solution-Focused Conflict Management
Self-Study Examination
Instructions: After studying the text answer the following true/false or multiple choice questions. Remember, there's only one answer to each question.
a) 1, 2, and 6 b) 2 and 5 c) 1 and 3 d) 4, 5, and 6 e) 3 and 5
a) nonzero sum b) zero-sum
a) Nobel Prize winner Heisenberg b) Einstein (1954) c) Hebb (1949) d) Seligman, founder of positive psychology
a) Approach b) Forestalling c) Maintenance d) Enhancement
a) outnumber negative emotions b) broaden one’s awareness and encourage novel and exploratory thoughts and actions c) lead to a fight-or flight response d) limit our attention and creativity
a) change is continuous b) focus on the goal c) the clients are the experts d) challenges are healthy
a) Psychiatrist Milton Erickson b) Selekman (1993) c) Franke (1963) d) Watzlawick et al. (1974)
a) formulations, positive b) formulations, negative c) questions, positive d) questions, negative
a) the design approach b) problem-solving c) negotiating
a) Traditional Conflict Management b) Solution-Focused Conflict Management
a) faith, direction, education b) goal, pathway, agency c) support and solutions d) planning and preparing
a) true b) false
a) are open-ended b) are used when problem solving c) can access the client’s perception of almost anything d) define success when resolving conflict
a) What brought you here? b) What will be your next step? c) Let’s evaluate your progress. d) How can I motivate you to change?
a) 2 only b) 1, 3, and 5 c) 2 and 4 d) 2, 4, and 5 e) 1 and 3
a) indirect compliment b) direct compliment
a) complainant b) visitor
a) it is an all or none situation b) blaming each other is normal c) change usually involves some setbacks d) mediation is a basic requirement
a) emotions b) anger c) creativity d) cognition e) expression
a) On a scale of 10 to 0, what is it today? b) In what way does arguing help achieve your goal? c) Is the deadline realistic? d) Who has helped to achieve this?
a) 1 and 3 b) 1 and 4 c) 3 and 4 d) 2 and 3
a) time, quality, interventions, and outcomes b) relationship, goals and topics, approach or method, and overall c) discussion, tools, resources, planning d) support, assistance, evaluation, feedback
a) present b) future
a) the focus is on possibilities b) a cause and effect model is used c) control is in the hands of the clients, the mediator facilitates
a) nonparticularistic b) particularistic
a) the mediator neglects the client’s motivation b) an approach that is not working c) the professional’s traditions or conventions d) the anticipation of impossibility
a) society b) victim c) wrongdoer