Communication Skills for Nurses
Self-Study Examination
Instructions: After studying the text answer the following true/false or multiple choice questions. Remember, there's only one answer to each question.
a) 2, 3, and 4 b) 1 and 4 c) 2 and 5 d) 1, 3, and 5
a) Interpret b) Assess c) Decode d) Channel
a) An interpreter b) Feedback c) Interactions with individuals and groups d) Non-verbal communication methods
a) Explain how people function b) Allow the adult ego to take control over the parent or child ego c) Determine the state of mind d) Observe verbal and nonverbal characteristics
a) 5 years b) 12 years c) 10 months d) 6 months
a) Complementary b) Crossed c) Ulterior
a) Intrapersonal, verbal b) Interpersonal, nonverbal c) Nonverbal, verbal
a) Deaf blind manual alphabet b) Block c) British sign language
a) TRUE b) FALSE
a) Defines abbreviations b) Describes a handover c) Dictates communication in an age-appropriate manner d) Is done several times a day
a) 50 b) 60 c) 78 d) 83
a) Reaching a goal b) Modifying your behavior c) Working with other people d) Meeting needs of patients
a) Effective communication b) Negotiation c) Clarification d) Teamwork
a) Effective b) Efficient
a) Short placement time b) Lack of communication c) Each is educated independently d) Co-ordinating the role of team members to meet complex patient needs
a) Has made an assumption based on his experiences b) Has become distracted by the situation c) Leaves the receiver uncertain about the senders intent d) Becomes frustrated with an individual who clearly is not listening
a) Mental health problems b) Learning disability c) Sensory deficit d) Autism
a) Interpret the sender’s message b) Prepare an answer prior to completion of the sender’s message c) Show patience d) Restate what they have heard in their own words
a) Everyone is different b) Each person has a unique ability c) Basic needs are the same for everyone d) We all make mistakes
a) A factor that can increase a safety risk b) An awareness of human factors in health care that can help you
a) When patients state they do not feel well b) After a procedure c) On admission while at rest d) Before a procedure
a) Listen to the patient without interruptions b) Review the medications c) Obtain a medical history d) Assessing economic information
a) Evaluation b) Diagnosis c) Implementation
a) Fifty b) Seventy-five c) Eighty d) Eight-seven
a) 16 b) 18 c) 21
a) EWS b) SBAR c) BOC d) Braden Assessment
a) Situation b) Background c) Assessment d) Recommendation
a) Stuporous b) Lethargic
a) Situation b) Assessment c) Background d) Recommendation
a) 2, 3, and 5 b) 1, 2, 3, and 5 c) 1 and 5 d) 3, 4, and 5
a) C-circulation b) D-disability c) E-exposure
a) Criminal b) Civil c) District d) Municipal
a) 1, 2, and 4 b) 4 only c) 2 and 4 d) 2, 3, and 4
a) One b) Two c) Four
a) 1, 3, and 4 b) 2, 4, and 5 c) 1 and 4 d) 2 and 5
a) Bedrails not to be used b) Consider use of bedrails c) Bedrails to be used
a) Medium, every 4 hours b) Low, daily c) Medium, daily
a) Making the patient NPO b) Offering a clear liquid diet c) Prepare the patient for insertion of a nasogastric tube d) Consider artificial nutrition
a) Ask the Ombudsman to review the case b) File a second complaint in writing c) Discuss the response with a staff member d) Refer the complaint back to the Advice and Complaints Team
a) Funding b) Records c) Clinical care and treatment d) Attitude of the staff
a) 1, 2, and 5 b) 2 and 4 c) 3 and 5 d) 1, 4, and 5
a) 1, 2, and 4 b) 2 and 5 c) 2, 3, and 4 d) 1, 3, and 5
a) Ignore it b) Report it to the charge nurse c) Talk with the person who wrote it d) Tell the person who was actually named
a) Compassion b) Competence c) Commitment d) Courage
a) Ombudsman b) Patient’s c) Francis d) Willis