Team Building
Self-Study Examination
Instructions: After studying the text answer the following true/false or multiple choice questions. Remember, there's only one answer to each question.
a) solve problems b) provide staffing c) review budgets d) administer medications
a) cutting staff positions b) rotating shifts c) reviewing quarterly quality assurance goals and objectives d) increasing efficiency and improving quality
a) character, charisma and class b) speed, simplicity and self-confidence c) humor, humility and humbleness d) drive, determination and devotion
a) mission b) philosophy c) objective d) future
a) forming, storming, norming and performing b) simplicity, speed, self-confidence and self-determination c) cost awareness, cost cutting, cost management and cost measuring d) dependency, depression, devotion and dedication
a) face downsizing b) face ambiguous situations c) face layoffs d) face a changing management structure
a) budget preparation b) customer focus c) promoting team members d) determining goals and objectives
a) resistance b) denial c) promotion d) refusal
a) tenacity b) money c) balance d) seniority
a) each other b) their boss c) administration d) themselves
a) receive the support of other team members b) get promoted quicker c) retire earlier d) get better patient satisfaction results
a) taking unresolved issues to administration b) posting minutes from monthly meetings c) promoting differences of opinion to carefully examine ideas d) signing up new team members
a) lack of knowledge and interest b) fear and denial c) lack of time and short staffing d) critically ill patients and low morale
a) too many members b) digression c) jealousy d) role conflict
a) define the purpose of the meeting b) publishing the minutes in the newsletter c) having a member of management attend d) keeping the meeting to a one hour minimum.
a) 2 way collective effort b) 3 way collective effort c) 4 way collective effort d) 5 way collective effort
a) 4 b) 6 c) 8 d) 10
a) there are no bosses b) there are yearly raises c) there are senior staff members d) risk is considered a condition for growth
a) access to resources and support b) setting up standards c) joining quality circles d) reporting to upper management
a) no waiting time b) faster hospital discharges c) patient satisfaction d) lower hospital costs
a) calming b) chaotic c) subtle d) tension-free
a) handle conflict b) communicate c) design cost effective programs d) listen
a) 3 b) 5 c) 7 d) 9
a) hold joint staff meetings b) have weekly conference calls c) report conflict to upper management d) bring together several members from each department or team for joint problem solving
a) recorder and secretary b) vice-president and treasurer c) task and maintenance d) team leader and Head nurse
a) monitor physician staff b) report difficult team members to the counselor c) select a group leader d) develop the aide and orderly staff members
a) networker b) dynamo c) leader d) strategist
a) consensus b) majority rule c) opinion d) data
a) futuristic b) resistant c) open-minded d) negative
a) partnering with other team members b) exploring differences among members c) empowerment d) the feeling that grows with in a working group
a) publishing a newsletter b) recruiting only motivated team members c) defining performance standards d) creating a team identity
a) don’t expect to change others behavior b) report them to upper management c) implement the disciplinary process d) motivate them
a) five them a raise b) congratulate them in a staff meeting c) report the star to upper management d) make sure the “star” is challenged and recognized
a) discuss the attack later b) report the attack to the supervisor c) refuse to be attacked directly d) inform your closest colleague
a) naysayers b) demons c) delinquent d) defiant
a) promoted b) rewarded c) listened to d) rejected
a) negative b) a complainer c) unmotivated d) not able to be promoted
a) complainer b) “poor me” c) solo achiever d) backstabber
a) risk and a headache b) burden and a discipline problem c) empowerment effort and a management challenge d) opportunity and a challenge
a) begin with a fundamental mission b) begin with a fundamental goal c) begin with a fundamental philosophy d) begin with a fundamental position statement
a) holding monthly meetings b) quality assurance reviews c) holding management development classes d) a new perspective on leadership
a) recognizing and rewarding team members b) promoting the team leader c) single out the highest achiever d) meet with the team weekly
a) they don’t have routine meetings b) they have too many members c) there is no clearly defined goal to work toward d) there is no team leader
a) difficult process b) growth process c) life long process d) management process
a) promoting team members b) evaluating team members c) coaching team members d) counseling team members
a) good b) toxic c) life-sustaining d) impossible
a) infrequent b) occasional c) frequent d) chronic
a) luxury b) necessity c) stress reliever d) guilt trip
a) let others know what works for you b) change your mind-set c) celebrate the small successes you are achieving d) trust failure