Evaluation of Learning Objectives

Solution-Focused Conflict Management

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To assess the effectiveness of the course material, we ask that you evaluate your achievement of each learning objective on a scale of A to D (A=excellent, B=good, C=fair, D=unsatisfactory). Please indicate your responses next to each learning objective and submit it as part of the course assignment.

1. Define solution-focused conflict management. A B C D
2. Describe game theory. A B C D
3. Compare traditional and solution-focused conflict management. A B C D
4. Discuss the solution-focused question, "What difference would that make?" A B C D
5. Compare direct and indirect compliments. A B C D
6. Compare the visitor relationship and complaintant relationship A B C D
7. Discuss solution-focused communication questions. A B C D
8. Compare Narrative Mediation and Solution-Focused Mediation. A B C D
9. Discuss restorative justice and reconciliation. A B C D