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The word
empowerment has been used a lot lately and many have become confused by
it. The management guru who may have been the first on the scene to write
about empowerment was Peter Block. He
addressed the topic in his book The
Empowered Manager, originally published in 1987 and revised in 1991.
His theories assisted managers in renegotiating their new role in
the organization and guiding their empowerment. [ Peter, Block. The Empowered
Manager: Positive Political Skills at Work
(San Francisco: Jossey-Bass
Publishers,1991), 103].
Peter Block further describes empowerment as a two-way
collaborative effort that brings management and the staff members together
and links their needs. It is a shared understanding between managers and
staff members that the staff members are trusted and valued partners. Because they are in the best position to assume responsibility for team
results, the staff members will take action and make decisions that
support the organizations goals and success. These actions and decisions
will leverage resources in a competitive health care environment where
speed, efficiency, innovation, and commitment to patient care are
required. The managers then act as coaches and mentors in aligning resources,
assisting with the direction and providing a climate of trust and open
feedback. So, how what does this mean for team building? Teams need to be
empowered!
The success of the organization is now in the hands of the staff
members equipped to deliver the patient care services. Within the new
empowerment concept the secret to success for team members is being
provided with the goals, training and freedom to “own” their new
demands and become fully accountable. The staff members are now able to gain autonomy and fulfillment through
their contribution to the organization and in the continuous development
of their knowledge and skills.
Charles Gibson noted that empowerment is difficult to define and
easier to understand by its absence. Powerlessness, helplessness,
hopelessness and victimization define absence in empowerment. He also added that
empowerment is a transitional and dynamic process during which the staff
member has an opportunity to interact with their environment which enables
them to do what ever they need to in order to become successful. [Charles Gibson, “Concept Analysis and Empowerment, “ Journal
of Advanced Nursing 1991; 32 (6): 245-252].
Myths about Empowerment
In the effort to build teams in the workplace, it is important to
examine some of the common myths about empowerment. Caroline Carr
describes them below: Myth
#1: In
an empowered environment, the manager no longer gets credit for the
unit’s accomplishments. Although it goes against common wisdom to raise
the profile of their team members by putting them on center stage, it
turns out that the managers of high performance teams usually receive more
than less credit. Why is this the situation? ·
The
manager’s are known for developing talent in their organization. ·
Team
members who get recognition, praise and public credit for their work
become unstoppable and committed. This can lead to higher performance in
areas that the manager is being measured and evaluated on. ·
News
travels fast about who staff members like working for and that news can
easily reach upper levels very quickly. Myth #2: Team
members are not capable of handling decision-making authority. It is true that some managers do not easily hand over major responsibilities without developing the team members who will carry them out. However, it is amazing how conscientious team members are when they are entrusted to handle something important on the unit or in the work area. Even if it is a stretch for them to master the necessary skills! Managers who rarely delegate and develop new team members for responsibilities often find that their time and other resources are well spent, as their team members learn to handle patient care and departmental items quickly. In the case of irresponsible team members, no amount of skill development or coaching can make up for immaturity or weak character. Myth #3: Team members need regular supervision in order to sustain productivity.
Team members often need a structure that is more powerful than a
manager keeping them busy and productive every moment of the day does.
They need specific goals and measures that can be tracked themselves or in
a group effort. When measures are in place and really guiding actions and
decision, the output and efficiency can be observed and improved by the
team as a whole. In the changing health care situation, the manager’s
time and talents can be better used elsewhere. Myth #4: Decisions at lower levels slow down the process and implementation.
While the start-up time necessary for clarifying goals and training
team members for optimal decision making may at first be a slow process,
the increased resources freed up by delegation almost always speeds up the
decision making in the ling run. It is important to set up the necessary
training programs, and steps in the beginning so that mistakes can be
corrected. Myth #5: Managers will take the blame for the increase in serious mistakes. Allowing team members to take risks and sometimes fail is an important part of training them to assume responsibility. It is critical to avoid always “rescuing” team members before they make a mistake, so they don’t become dependent on a manager provided “safety net.” The gains made by having a committed, empowered team should far surpass any glitches that come up. Myth #6:
Allowing personal freedom for team members will lead to chaos in
the workplace.
It’s true that empowering team members leads them to do things
differently. But, rather than chaos, it often leads to the discovery of
new and better approaches that everyone on the team or in the department
can use to their advantage. Myth #7:
Team members want autonomy but they don’t want responsibility.
All organizations have whiners and complainers in their midst!
It’s true that a small number of team members in the organization will
probably have excuses about why it’s not their fault that their
responsibilities are not being fulfilled. Even when you give them total
freedom to handle it their way, there are some team members who will
shrink responsibility. This is not a good reason
to hold all team members back. A large majority will far surpass their
previous performance when responsibilities are matched with the authority
to make decisions affecting them.
Myth #8: Team members really want the organization to take care of them.
All of us want a certain amount of security and comfort in our
jobs. But research has shown us repeatedly that team members are motivated
far more by personal challenge and the opportunity to contribute something
meaningful in their jobs, than they are by being taken care of in a
paternalistic organization. Myth #9:
Empowerment only works in certain environments and workplaces.
Empowered staff members may look different in various clinical
settings. The challenge is created when the manager recognizes the
possibilities of creating a team while meeting the requirements of the
organization while still maintaining cost effectiveness and enhanced
profitability. Myth #10:
Management jobs become obsolete when team members are empowered.
Research has shown that in settings where teams have been
implemented, the role of the manager or supervisor has dramatically
changed. However, with an empowered workforce, managers at all levels
shift into a more, rather than less strategic role. Putting out daily fires in staff situations becomes almost obsolete. The
manager now has new goals and priorities of providing resources, training,
and planning for the future needs of the unit or department. [Caroline Carr. Teampower: Lessons
from America’s Top Companies on
The shift to empowerment is not always an easy shift to make. It
often demands radical realignment of the beliefs about control systems and
the levels at which decisions are made. A sincere effort at empowerment
entails pushing the governance down to lower and lower levels in the
organization. The payoff will be greater levels of quality and positive
patient impact and satisfaction levels. Impact of not Empowering Staff Members
Managers often underestimate the critical impact of words and
actions on staff members. One careless phrase tossed off lightly can upset
trusting relationships built over a long period of time. All staff members
are human beings and in a job setting they need to feel that they are
making a contribution and are appreciated for doing so. When managers
refuse to greet them in a civil manner, or in other ways show disrespect,
staff members do not feel empowered and can become dissatisfied with their
jobs.
Managers can often become so distracted that they fail to notice
that they are being disrespectful. Certainly a requirement of empowerment
and quality improvement is that managers look closely at the consequences
of their disrespectful words and behavior.
Providing honest feedback
and answers to staff members is one of the best ways to show respect for
staff members. Sometimes a simple “I don’t know the answer to that or
can you help with a solution?” is far more appreciated than skillful
evasion of bluffing. Demonstrating concern through actions rather than
words show respect for staff members which is so essential to job
satisfaction and performance.
Characteristics
of an Empowered Environment
Autonomy and fulfillment are goals of any organization that is
interested in empowering its staff members. The characteristics listed
below describe and empowered environment: ·
Team
members are focused on organizational goals. ·
Problems
and mistakes are discussed openly. ·
Decisions
are based on all available information and options. ·
Goals,
mission and direction are communicated to all team members. ·
Cross-functional
communication and collaboration occur on a regular basis. ·
Conflicts
are open and constructive. ·
Feedback
is timely and routine. ·
Staff
members are excited and involved in their work. ·
Risk
is considered a condition of growth. ·
Poor
performance is confronted on a timely basis. |