5.

FAQ About HIPAA

 

v HIPAA: In General

What is HIPAA?

Enacted in 1996, the Health Insurance Portability and Accountability Act (HIPAA) is also known as the Kennedy-Kassebaum Bill, the Kassebaum-Kennedy Bill, K2, or Public Law 104-191. Whatever you call it, it is the most comprehensive health legislation to be enacted by the US Congress since the establishment of Medicare nearly 40 years ago. It affects physicians and their patients, hospitals, health insurers, clearinghouses and others. The US Department of Health and Human Services (HHS) is the federal department with primary responsibility for overseeing the implementation and enforcement of HIPAA.

HIPAA has many parts or titles. For example, Title I of HIPAA allows persons to qualify immediately for comparable health insurance coverage when they change their employment relationships. That’s the "portability" part of the law. But the portion of HIPAA that is of greatest interest and concern to physicians right now is the "administrative simplification" portion of HIPAA, found in Title II of the law. This "administrative simplification" portion is divided into four parts, each with rules and each with a different deadline for compliance. The four parts are:

Transaction and code sets. This portion sets standards to foster smooth and cost-effective transmission of health care information computer-to-computer. Deadline for compliance was October 15, 2002 (or October 15, 2003 for those who filed for a one-year extension). This portion of HIPAA is being enforced by HHS’s Centers for Medicare and Medicaid Services (CMS).

Privacy. This portion sets standards for the protection of patient information and stipulates with whom and under which circumstances this information may be shared. The deadline for compliance with the Privacy Rule was April 14, 2003. This portion of HIPAA is being enforced by HHS’s Office of Civil Rights (OCR).

Security. The Security Rule requires certain administrative, technical, and physical safeguards to protect health information that is stored in or transmitted to or from a computer. Physicians must comply with the Security Rule on or before April 21, 2005. This portion of HIPAA is being enforced by HHS’s Centers for Medicare and Medicaid Services (CMS).

Unique identifier. HIPAA will require that physicians and other health care providers, health plans, and employers have standard national numbers that identify them on standard transactions. The Employer Identification Number (EIN), issued by the Internal Revenue Service, was selected as the identifier for employers, effective July 30, 2002. The remaining identifiers, such as the national provider identifier, are expected to be determined in the coming year.

Am I a covered entity under HIPAA (that is, do I need to comply with the law at all)?

Does your office (or a clearinghouse or billing company you have hired) use a computer to conduct ANY of the following transactions? 

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Submitting claims/managed care encounter details

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Checking claim status and receiving a response

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Checking eligibility and receiving a response

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Checking referral certifications and authorizations

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Enrolling and disenrolling in a health plan

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Receiving health care payments and/or remittance advice

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Providing coordination of benefits

If you answered "yes" to any of the above, then you are a covered entity and you must comply with all portions of HIPAA. If you answered "no," because you never use a computer to do any of these tasks (or you use a clearinghouse or billing service that never uses a computer to do any of the tasks), then you are NOT a covered entity and you are not required to comply with any part of HIPAA.

What is Protected Health Information (PHI) under HIPAA?

The following are elements of individually identifiable information protected by HIPAA:

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Name

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Any address specification such as street, city, county, precinct, and zip code

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All dates except the year, including birth date, admission date, discharge date, date of death and all ages over 89.

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Telephone number

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Fax number

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E-mail address

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Social security number

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Medical record number

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Health plan beneficiary ID number

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Account number maintained by the physician or other health care provider

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Certificate or license number such as a driver’s license number

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Vehicle identifier and serial number including license plate number

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Medical device identifier and serial number such as pacemaker serial number

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Web site addresses

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Internet protocol (IP) address number

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Biometric identifier including finger and voice prints

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Full face photographic images and any comparable image

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Any other unique identifying number, characteristic or code

According to Field Guide to HIPAA Implementation, published by the American Medical Association:

 "Protected health information, or ‘PHI,’ is basically health information that is identifiable to an individual and that is transmitted in any form or medium, including oral, paper, or electronic, by an employer or a health care provider, health plan, or health care clearinghouse. A hallway conversation between two physicians about an identifiable patient’s care is a conversation involving PHI. 

"Information is considered to be individually identifiable if (1) it identifies the individual, or (2) there is a reasonable basis to believe that the information can be used to identify the individual. PHI can be more than just medical records and charts. PHI includes information that relates to treatment, health condition, payment, and even demographic information, such as name, address, and age."

Under what circumstances am I allowed to share protected health information without obtaining the patient’s authorization?

You are allowed to share protected health information for purposes of treatment, payment, and health care operations. Most of your day-to-day handling of protected health information will fall into at least one of these three categories. Treatment includes the provision, coordination or management of health care and related services. Payment means activities to obtain reimbursement. Health care operations are activities related to the business, clinical management and administrative duties.

Since I filed for a one-year extension on compliance with the Transactions and Code Sets portion of HIPAA, I have until October 16, 2003 to comply. What exactly is this portion of HIPAA?

Transactions are activities involving the transfer of health care information for specific purposes. Under HIPAA, if a physician or other health care provider engages in one of the identified transactions, he or she must comply with the standard for that transaction. HIPAA requires every physician or other health care provider who does business electronically to use the same health care transactions, code sets, and identifiers. 

HIPAA has identified the ten standard transactions for Electronic Data Interchange for the transmission of health care data. (According to the AMA’s Field Guide to HIPAA Implementation, "Electronic data interchange, or EDI, is the computer-to-computer exchange of routine business information using publicly available standards. The HIPAA EDI standards will allow physicians and other health care providers, health plans, clearinghouses, and other entities to exchange business data electronically and process the information on computers with less human interaction. The first standards for EDI, developed in the late 1970s, have since been widely used in the banking, financial, and retail industries. The electronic equivalent of a business document is referred to as a transaction.") 

The ten standard transactions for Electronic Data Interchange for the transmission of health care data identified by HIPAA are: 

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Claims or equivalent encounter information

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Payment and remittance advice

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Claim status inquiry and response

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Eligibility inquiry and response

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Referral certification and authorization inquiry and response

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Enrollment and disenrollment in a health plan

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Health plan premium payments

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Coordination of benefits

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First report of injury

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Pending approval: Claims attachments

Code sets are the codes used to identify specific diagnosis and clinical procedures on claims and encounter forms. The CPT-4 and ICD-9 codes that you are familiar with are examples of code sets for procedure and diagnosis coding. Other code sets adopted under the Administrative Simplification provisions of HIPAA include codes sets used for claims involving medical supplies, dental services, and drugs. The code sets identified by HIPAA are: 

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Physician services and other health services - both combination of HCPCS and CPT-4

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Medical supplies, orthotics, and DME - HCPCS

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Diagnosis codes - ICD-9-CM, Volumes 1 and 2

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Inpatient hospital procedures – ICD-9-CM, Volume 3

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Dental services – Codes for dental procedures and nomenclature

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Drugs/biologics – NDC for retail pharmacy

Will I be required to file Medicare claims electronically beginning October 16, 2003? 

The answer is "yes" if you are a covered entity under HIPAA and you have the equivalent of 10 or more full time employees (including physicians) in your practice. The mandate that you file electronically applies only to Medicare claims. 

The answer is "no" if: 

bullet you are not a covered entity under HIPAA

or

bullet you are a covered entity" under HIPAA and you have the equivalent of 9 or fewer full time employees (including physicians) in your practice.

Although you may not be required to file Medicare claims electronically, many practices find that filing claims electronically saves time and money and results in more timely reimbursements. Remember, however, that if you file any claims (Medicare or any other insurer) electronically, you are a covered entity under HIPAA and will be required to comply with all portions of the law: privacy (deadline was April 14, 2003); transactions and code sets (deadline for those who received a one year extension is October 16, 2003); and security (deadline is April 21, 2005).

I currently file claims electronically. Could I avoid HIPAA if I hire a billing service to file claims for me or if I revert to filing only paper claims?

You cannot avoid the HIPAA requirements by hiring another entity, such as a billing service, to conduct these transactions electronically for you. And, while you could revert to conducting solely paper transactions, doing so would have many negative effects for most physicians. Your business processes would be disrupted by having to prepare paper claims and check eligibility and claim status by telephone. You would also incur unnecessary costs. For example, a paper transaction today can cost anywhere from $5 to $15 compared to 85 cents to $1.25 each for electronic transactions.

Reverting to paper would also cause particular problems for you if you receive Medicare payments. First, you would experience delays in receiving payments, because Medicare by law cannot pay paper claims until 28 days after receipt (as opposed to 14 days for electronic claims). Second, effective October 16, 2003, Medicare is prohibited by law from paying paper claims except for those from small practices (those with the equivalent of nine or fewer full time employees, including physicians).

What is a "business associate" as far as HIPAA is concerned?

According to the American Medical Association’s Field Guide to HIPAA Implementation, "The Privacy Rule contains a two-part definition of business associate. First a business associate is a person or entity that performs or assists in the performance of a service or function on behalf of a medical practice when the function or activity involves the use or disclosure of individually identifiable health information, including: claims processing or administration; data analysis, processing, or administration; utilization reviews, quality assurance; billing; benefit management; practice management; repricing; or any other function or activity regulated by the Privacy Rule.

"Second, the definition of business associate also includes persons to whom PHI is disclosed by the medical practice (or by another business associate of the medial practice) and who provide any of the following types of professional services to or for the medical practice: legal, actuarial, accounting, consulting, data aggregation, management, administration, accreditation, or financial services.

"Your employees and volunteers are generally not business associates. The definition of business associate excludes the performance of functions or activities in the capacity of a member of the medical practice’s workforce."

Am I, as a physician, considered a business associate of a health plan or other payer?

Generally, physicians are not business associates of payers. For example, if a physician is a member of a health plan network and the only relationship between the health plan (payer) and the physician is one where the physician submits claims for payment to the plan, then the physician is not a business associate of the health plan. A business associate relationship could arise if the physician is performing a function on behalf of, or providing services to, the health plan (e.g., case management services).

Do I, as a covered entity, need to monitor my business associates?

No, the Privacy Rule requires covered entities to enter into written contracts or other arrangements with business associates which protect the privacy of protected health information; but covered entities are not required to monitor or oversee the means by which their business associates carry out privacy safeguards or the extent to which the business associate abides by the privacy requirements of the contract. However, if a covered entity finds out about a material violation of the contract, it must act to end the violation, and, if unsuccessful, terminate the contract with the business associate. If termination is not feasible, the covered entity must report the problem to the Office for Civil Rights.

Are local health departments required to comply with the Privacy Rule?

Yes, if a state, county or local health department performs functions that make it a covered entity, or otherwise meets the definition of a covered entity. For example, a state Medicaid program is a covered entity (i.e., a health plan) as defined in the Privacy Rule. Some health departments operate health care clinics and thus are health care providers. If these health care providers transmit health information electronically in connection with a transaction covered in the HIPAA Transactions Rule, they are covered entities.

If the health department performs some covered functions (i.e., those activities that make it a provider that conducts certain transactions electronically, a health plan or a health care clearinghouse) and other non-covered functions, it may designate those components (or parts thereof) that perform covered functions as the health care component(s) of the organization and thereby become a type of covered entity known as a "hybrid entity." Most of the requirements of the Privacy Rule apply only to the hybrid entity’s health care component(s). If a health department elects to be a hybrid entity, there are restrictions on how its health care component(s) may disclose protected health information to other components of the health department.

 

Source: Medical Society of the District of Columbia

               2175 K Street, NW, Suite 200

               Washington, DC 20037

               July 2003.

 

v Privacy Rule: General Topics

Generally, what does the HIPAA Privacy Rule require the average provider or health plan to do?

For the average health care provider or health plan, the Privacy Rule requires activities, such as:

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Notifying patients about their privacy rights and how their information can be used.

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Adopting and implementing privacy procedures for its practice, hospital, or plan.

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Training employees so that they understand the privacy procedures.

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Designating an individual to be responsible for seeing that the privacy procedures are adopted and followed.

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Securing patient records containing individually identifiable health information so that they are not readily available to those who do not need them.

Responsible health care providers and businesses already take many of the kinds of steps required by the Rule to protect patients’ privacy. Covered entities of all types and sizes are required to comply with the Privacy Rule. To ease the burden of complying with the new requirements, the Privacy Rule gives needed flexibility for providers and plans to create their own privacy procedures, tailored to fit their size and needs. The stability of the Rule provides a more efficient and appropriate means of safeguarding protected health information than would any single standard. For example,

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The privacy official at a small physician practice may be the office manager, who will have other non-privacy related duties; the privacy official at a large health plan may be a full-time position, and may have the regular support and advice of a privacy staff or board.

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The training requirement may be satisfied by a small physician practice’s providing each new member of the workforce with a copy of its privacy policies and documenting that new members have reviewed the policies; whereas a large health plan may provide training through live instruction, video presentations, or interactive software programs.

bulletThe policies and procedures of small providers may be more limited under the Rule than those of a large hospital or health plan, based on the volume of health information maintained and the number of interactions with those within and outside of the health care system.

Who must comply with these new HIPAA privacy standards?

As required by Congress in HIPAA, the Privacy Rule covers:

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Health plans

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Health care clearinghouses

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Health care providers who conduct certain financial and administrative transactions electronically. These electronic transactions are those for which standards have been adopted by the Secretary under HIPAA, such as electronic billing and fund transfers.

These entities (collectively called "covered entities") are bound by the new privacy standards even if they contract with others (called "business associates") to perform some of their essential functions. The law does not give the Department of Health and Human Services (HHS) the authority to regulate other types of private businesses or public agencies through this regulation. For example, HHS does not have the authority to regulate employers, life insurance companies, or public agencies that deliver social security or welfare benefits. See the fact sheet and frequently asked questions on this web site about the standards on "Business Associates" for a more detailed discussion of the covered entities’ responsibilities when they engage others to perform essential functions or services for them.

Does the HIPAA Privacy Rule require that covered entities document all oral communications?

No. The Privacy Rule does not require covered entities to document any information, including oral information, that is used or disclosed for treatment, payment or health care operations.

The Rule includes, however, documentation requirements for some information disclosures for other purposes. For example, some disclosures must be documented in order to meet the standard for providing a disclosure history to an individual upon request. Where a documentation requirement exists in the Rule, it applies to all relevant communications, whether in oral or some other form. For example, if a covered physician discloses information about a case of tuberculosis to a public health authority as permitted by the Rule at 45 CFR 164.512, then he or she must maintain a record of that disclosure regardless of whether the disclosure was made orally, by phone, or in writing.

What does the HIPAA Privacy Rule do?

Most health plans and health care providers that are covered by the new Rule must comply with the new requirements by April 14, 2003.

The HIPAA Privacy Rule for the first time creates national standards to protect individuals’ medical records and other personal health information.

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It gives patients more control over their health information.

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It sets boundaries on the use and release of health records.

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It establishes appropriate safeguards that health care providers and others must achieve to protect the privacy of health information.

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It holds violators accountable, with civil and criminal penalties that can be imposed if they violate patients’ privacy rights.

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And it strikes a balance when public responsibility supports disclosure of some forms of data – for example, to protect public health.

For patients – it means being able to make informed choices when seeking care and reimbursement for care based on how personal health information may be used.

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It enables patients to find out how their information may be used, and about certain disclosures of their information that have been made.

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It generally limits release of information to the minimum reasonably needed for the purpose of the disclosure.

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It generally gives patients the right to examine and obtain a copy of their own health records and request corrections.

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It empowers individuals to control certain uses and disclosures of their health information.

When will covered entities have to meet these HIPAA privacy standards?

As Congress required in HIPAA, most covered entities have until April 14, 2003 to come into compliance with these standards, as modified by the August, 2002 final Rule. Small health plans will have an additional year – until April 14, 2004 – to come into compliance.

The Department of Health and Human Services (HHS) Office for Civil Rights (OCR) is providing assistance to help covered entities prepare to comply with the Rule. For example, OCR maintains a web site with helpful information, such as the Guidance, Frequently Asked Questions, sample "business associate" contract provisions, significant reference documents, and other technical assistance information for consumers and the health care industry, at http://www.hhs.gov/ocr/hipaa/.

What were the major modifications to the HIPAA Privacy Rule that the Department of Health and Human Services (HHS) adopted in August 2002?

Based on the information received through public comments, testimony at public hearings, meetings at the request of industry and other stakeholders, as well as other communications, HHS identified a number of areas in which the Privacy Rule, as issued in December 2000, would have had potential unintended effects on health care quality or access. As a result, HHS proposed modifications that would maintain strong protections for the privacy of individually identifiable health information, address the unintended negative effects of the Privacy Rule on health care quality or access to health care, and relieve unintended administrative burdens created by the Privacy Rule.

Final modifications to the Rule were adopted on August 14, 2002. Among other things, the modifications addressed the following aspects of the Privacy Rule:

bulletUses and disclosures for treatment, payment and health care operations, including eliminating the requirement for the individual’s consent for these activities;
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The notice of privacy practices that covered entities must provide to patients;

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Uses and disclosures for marketing purposes;

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Minimum necessary uses and disclosures;

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Parents as the personal representatives of unemancipated minors;

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Uses and disclosures for research purposes; and

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Transition provisions, including business associate contracts.

In addition to these key areas, the modifications included changes to certain other provisions where necessary to clarify the Privacy Rule, and a list of technical corrections intended as editorial or typographical corrections to the Privacy Rule.

For more information about the final modifications to the Privacy Rule, see the Fact Sheet entitled, Modifications to the Standards for Privacy of Individually Identifiable Health Information – Final Rule. This Fact Sheet can be found at http://www.hhs.gov/news/press/2002pres/20020809.html.

Why is the HIPAA Privacy Rule needed?

In enacting HIPAA, Congress mandated the establishment of Federal standards for the privacy of individually identifiable health information. When it comes to personal information that moves across hospitals, doctors’ offices, insurers or third party payers, and State lines, our country has relied on a patchwork of Federal and State laws. Under the patchwork of laws existing prior to adoption of HIPAA and the Privacy Rule, personal health information could be distributed—without either notice or authorization—for reasons that had nothing to do with a patient’s medical treatment or health care reimbursement. For example, unless otherwise forbidden by State or local law, without the Privacy Rule patient information held by a health plan could, without the patient’s permission, be passed on to a lender who could then deny the patient’s application for a home mortgage or a credit card, or to an employer who could use it in personnel decisions. The Privacy Rule establishes a Federal floor of safeguards to protect the confidentiality of medical information. State laws which provide stronger privacy protections will continue to apply over and above the new Federal privacy standards.

Health care providers have a strong tradition of safeguarding private health information. However, in today’s world, the old system of paper records in locked filing cabinets is not enough. With information broadly held and transmitted electronically, the Rule provides clear standards for the protection of personal health information.

Why was the consent requirement eliminated from the HIPAA Privacy Rule, and how will it affect individuals’ privacy protections?

The consent requirement created the unintended effect of preventing health care providers from providing timely, quality health care to individuals in a variety of circumstances. The most troubling and pervasive problem was that health care providers would not have been able to use or disclose protected health information for treatment, payment, or health care operations purposes prior to the initial face-to-face encounter with the patient, which is routinely done to provide timely access to quality health care. The following are some examples of how the consent requirement would have posed barriers to health care:

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Pharmacists would not have been able to fill a prescription, search for potential drug interactions, determine eligibility, or verify coverage before the individual arrived at the pharmacy to pick up the prescription if the individual had not already provided consent under the Privacy Rule.

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Hospitals would not have been able to use information from a referring physician to schedule and prepare for procedures before the individual presented at the hospital for such procedure, or the patient would have had to make a special trip to the hospital to sign the consent form.

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Providers who do not provide treatment in person (such as a provider prescribing over the telephone) may have been unable to provide care because they would have had difficulty obtaining prior written consent to use protected health information at the first service delivery.

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Emergency medical providers were concerned that, even if a situation was urgent, they would have had to try to obtain consent to comply with the Privacy Rule, even if that would be inconsistent with the appropriate practice of emergency medicine.

bulletEmergency medical providers were also concerned that the requirement that they attempt to obtain consent as soon as reasonably practicable after an emergency would have required significant efforts and administrative burden which might have been viewed as harassing by patients, because these providers typically do not have ongoing relationships with individuals.

To eliminate such barriers to health care, mandatory consent was replaced with the voluntary consent provision that permits health care providers to obtain consent for treatment, payment and healthcare operations, at their option, and enables them to obtain consent in a manner that does not disrupt needed treatment. Although consent is no longer mandatory, the Rule still affords individuals the opportunity to engage in important discussions regarding the use and disclosure of their health information through the strengthened notice requirement, while allowing activities that are essential to quality health care to occur unimpeded. These modifications will ensure that the Rule protects patient privacy as intended without harming consumers’ access to care or the quality of that care. Further, the individual’s right to request restrictions on the use or disclosure of his or her protected health information is retained in the Rule as modified.

Did the final modifications to the HIPAA Privacy Rule alter the compliance date(s) for covered entities?

No. The compliance dates for the Privacy Rule, as modified, remain April 14, 2003, for most health plans, covered health care providers, and health care clearinghouses, and April 14, 2004, for small health plans. Under HIPAA, compliance with a modification to an existing standard or implementation specification is required by a date set by the Secretary, but not earlier than 180 days from the adoption of the modification. By publishing the modifications to the Privacy Rule in August 2002, the original compliance date of April 2003 is maintained for the entire Rule, as modified.

How does the HIPAA Privacy Rule affect my rights under the Federal Privacy Act?

The Privacy Act of 1974 protects personal information about individuals held by the Federal government. Covered entities that are Federal agencies or Federal contractors that maintain records that are covered by the Privacy Act not only must obey the Privacy Rule’s requirements but also must comply with the Privacy Act.

Will the Department of Health and Human Services (HHS) make future changes to the HIPAA Privacy Rule and, if so, how will these changes be made?

Under HIPAA, HHS has the authority to modify the privacy standards as the Secretary may deem appropriate. However, a standard can be modified only once in a 12-month period.

As a general rule, future modifications to the Privacy Rule must be made in accordance with the Administrative Procedure Act (APA). HHS will comply with the APA by publishing proposed rule changes, if any, in the Federal Register through a Notice of Proposed Rulemaking and will invite comment from the public. After reviewing and addressing those comments, HHS will issue a modified final rule.

Does the HIPAA Privacy Rule create a government database with all individuals’ personal health information?

No. The Privacy Rule does not create such a government database or require a physician or any other covered entity to send medical information to the Federal government for a government database or similar operation.

v Protected Health Information

Does the HIPAA Privacy Rule protect genetic information?

Yes, genetic information is health information protected by the Privacy Rule. Like other health information, to be protected it must meet the definition of protected health information: it must be individually identifiable and maintained by a covered health care provider, health plan, or health care clearinghouse. See 45 C.F.R 160.103 and 164.501.

v Preemption of State Laws

How do I know if a State law is "more stringent" than the HIPAA Privacy Rule?

In general, a State law is "more stringent" than the HIPAA Privacy Rule if it relates to the privacy of individually identifiable health information and provides greater privacy protections for individuals’ identifiable health information, or greater rights to individuals with respect to that information, than the Privacy Rule does. See the definition of "more stringent" at 45 C.F.R. 160.202 for the specific criteria. For example, a State law that provides individuals with a right to inspect and obtain a copy of their medical records in a more timely manner than the Privacy Rule is "more stringent" than the Privacy Rule.

In the unusual case where a more stringent provision of State law is contrary to a provision of the Privacy Rule, the Privacy Rule provides an exception to preemption for the more stringent provision of State law, and the State law prevails. Where the more stringent State law and Privacy Rule are not contrary, covered entities must comply with both laws.

See 45 C.F.R. Part 160, Subpart B, for specific requirements related to preemption of State law. An unofficial version of the Privacy Rule and the preemption requirements may be accessed at http://www.hhs.gov/ocr/combinedregtext.pdf.

My State law authorizes health care providers to report suspected child abuse to the State Department of Health and Social Services. Does the HIPAA Privacy Rule preempt this State law?

No. The Privacy Rule permits covered health care providers and other covered entities to disclose reports of child abuse or neglect to public health authorities or other appropriate government authorities. See 45 C.F.R. 164.512(b)(1)(ii). Thus, there is no conflict between the State law and the Privacy Rule, and no preemption. Covered entities may report such information and be in compliance with both the State law and the Privacy Rule.

Further, even in the unusual case where a State law that provides for the reporting of disease or injury, child abuse, birth, or death, or for public health surveillance, investigation, or intervention is contrary to a provision of the Privacy Rule – that is, it is impossible for a covered entity to comply with both the Privacy Rule and the State law, or the State law is an obstacle to accomplishing the full purposes and objectives of HIPAA’s Administrative Simplification provisions – the Administrative Simplification Rules specifically provide an exception to preemption of State law. Thus, if a provision of State law provided for public health surveillance and was contrary to the Privacy Rule, the State law would prevail. Because the Administrative Simplification Rules except such contrary State laws from preemption, it is neither necessary nor appropriate to request a preemption exception determination from the Department of Health and Human Services. See 45 C.F.R. 160.202 for the definition of "contrary" and 45 C.F.R. 160.203 for the general rule and exceptions to preemption. An unofficial version of the Privacy Rule and the preemption requirements may be accessed at http://www.hhs.gov/ocr/combinedregtext.pdf.

Does the HIPAA Privacy Rule preempt State laws?

The HIPAA Privacy Rule provides a Federal floor of privacy protections for individuals’ individually identifiable health information where that information is held by a covered entity or by a business associate of the covered entity. State laws that are contrary to the Privacy Rule are preempted by the Federal requirements, unless a specific exception applies. These exceptions include if the State law (1) relates to the privacy of individually identifiable health information and provides greater privacy protections or privacy rights with respect to such information, (2) provides for the reporting of disease or injury, child abuse, birth, or death, or for public health surveillance, investigation, or intervention, or (3) requires certain health plan reporting, such as for management or financial audits. In these circumstances, a covered entity is not required to comply with a contrary provision of the Privacy Rule.

In addition, the Department of Health and Human Services (HHS) may, upon specific request from a State or other entity or person, determine that a provision of State law which is "contrary" to the Federal requirements – as defined by the HIPAA Administrative Simplification Rules – and which meets certain additional criteria, will not be preempted by the Federal requirements. Thus, preemption of a contrary State law will not occur if the Secretary or designated HHS official determines, in response to a request, that one of the following criteria apply: the State law (1) is necessary to prevent fraud and abuse related to the provision of or payment for health care, (2) is necessary to ensure appropriate State regulation of insurance and health plans to the extent expressly authorized by statute or regulation, (3) is necessary for State reporting on health care delivery or costs, (4) is necessary for purposes of serving a compelling public health, safety, or welfare need, and, if a Privacy Rule provision is at issue, if the Secretary determines that the intrusion into privacy is warranted when balanced against the need to be served; or (5) has as its principal purpose the regulation of the manufacture, registration, distribution, dispensing, or other control of any controlled substances (as defined in 21 U.S.C. 802), or that is deemed a controlled substance by State law.

It is important to recognize that only State laws that are "contrary" to the Federal requirements are eligible for an exemption determination. As defined by the Administrative Simplification Rules, contrary means that it would be impossible for a covered entity to comply with both the State and Federal requirements, or that the provision of State law is an obstacle to accomplishing the full purposes and objectives of the Administrative Simplification provisions of HIPAA.

See 45 C.F.R. Part 160, Subpart B, for specific requirements related to preemption of State law. An unofficial version of the Privacy Rule and the preemption requirements may be accessed at http://www.hhs.gov/ocr/combinedregtext.pdf.

My State law provides greater privacy protections on patients’ HIV information than the HIPAA Privacy Rule. Is this more protective State law preempted by the Privacy Rule?

No. The Privacy Rule establishes a floor of Federal privacy protections and rights for individuals. If a provision of State law provides greater privacy protection than a provision of the Privacy Rule, and it is possible to comply with both the State law and the Privacy Rule (e.g., where a State law prohibits the disclosure of HIV status while the Privacy Rule permits such disclosure), there is no conflict between the State law and the Privacy Rule, and no preemption.

Further, even in the unusual case where a "more stringent" provision of a State law is "contrary" to a provision of the Privacy Rule– that is, it is impossible to comply with both the Privacy Rule and the State law, or the State law is an obstacle to accomplishing the full purposes and objectives of HIPAA’s Administrative Simplification provisions–the Administrative Simplification Rules specifically provide an exception to preemption of State law. Thus, if a more stringent provision of State law protects HIV patient information and is contrary to the Privacy Rule, the "more stringent" State law would prevail. Because HIPAA’s Administrative Simplification Rules themselves except more stringent, contrary State law from preemption, it is neither necessary nor appropriate to request a preemption exception determination from the Department of Health and Human Services. See 45 C.F.R. 160.202 for the definitions of "more stringent" and "contrary," and 45 C.F.R. 160.203 for the general rule and exceptions to preemption. An unofficial version of the Privacy Rule and the preemption requirements may be accessed at http://www.hhs.gov/ocr/combinedregtext.pdf.

How do I know if a State law is "contrary" to the HIPAA Privacy Rule?

A State law is "contrary" to the HIPAA Privacy Rule if it would be impossible for a covered entity to comply with both the State law and the Federal Privacy Rule requirements, or if the State law is an obstacle to accomplishing the full purposes and objectives of the Administrative Simplification provisions of HIPAA. See the definition of "contrary" at 45 C.F.R. 160.202. For example, a State law that prohibits the disclosure of protected health information to an individual who is the subject of the information may be contrary to the Privacy Rule, which requires the disclosure of protected health information to an individual in certain circumstances. With certain exceptions, the Privacy Rule preempts "contrary" State laws. See 45 C.F.R. Part 160, Subpart B, which may be accessed (in unofficial version) at http://www.hhs.gov/ocr/combinedregtext.pdf.

How does the HIPAA Privacy Rule reduce the potential for conflict with State laws?

The Privacy Rule is designed to minimize conflicts between Federal requirements and those of State law in the following ways:

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The Privacy Rule establishes a floor of Federal privacy protections and individual rights with respect to individually identifiable health information held by covered entities and their business associates. Covered entities may provide greater privacy rights to individuals and greater protections on such information. In addition, covered entities may comply with State laws that provide greater protections for individually identifiable health information and greater privacy rights for individuals.

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The Privacy Rule permits a covered entity to use or disclose protected health information if a State law requires the use or disclosure. See 45 C.F.R. 164.512(a).

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The Privacy Rule permits a covered entity to disclose protected health information to a public health authority who is authorized by law to collect such information for the purposes of preventing or controlling disease, injury, or disability, including, but not limited to, the reporting of disease, injury, vital events such as birth or death, and the conduct of public health surveillance, public health investigations, and public health interventions. (See 45 C.F.R. 164.512(b) for all of the public health disclosures permitted by the Privacy Rule.) Thus, State laws that provide for the reporting of disease or injury, child abuse, birth or death, or for the conduct of public health surveillance, investigation, or intervention, likely will not conflict with the Privacy Rule. In the unusual case where there is a conflict, the State law would stand. See 45 C.F.R. 160.203(c). Because the Administrative Simplification Rules themselves exempt such State laws from preemption, a request for the Department of Health and Human Services (HHS) to issue a preemption exception determination is unnecessary and inappropriate.

bulletThe Privacy Rule permits a covered entity to disclose protected health information to a health oversight agency for oversight activities authorized by law, such as audits and licensure activities. See 45 C.F.R. 164.512(d). Thus, State laws that provide for certain health plan reporting for the purpose of management or financial audits, program monitoring and evaluation, or the licensure or certification of facilities or individuals, likely will not conflict with the Privacy Rule. In the unusual case where there is a conflict, the State law would stand. See 45 C.F.R. 160.203(d). Because the Administrative Simplification Rules themselves exempt such State laws from preemption, a request for the Department of Health and Human Services (HHS) to issue a preemption exception determination is unnecessary and inappropriate.

An unofficial version of the Privacy Rule and the preemption requirements may be accessed at http://www.hhs.gov/ocr/combinedregtext.pdf.7

Will HHS publish exception determinations?

Yes. The Department of Health and Human Services (HHS) will promptly inform the public of exception determinations through publication of notice in the Federal Register, and on HHS’ web sites, including the OCR Privacy web site at http://www.hhs.gov/ocr/hipaa/.

Will HHS make determinations as to whether a provision of State law is "more stringent" than or "contrary" to a provision of the HIPAA Privacy Rule?

The Department of Health and Human Services (HHS) will not make determinations as to whether a provision of State law is "more stringent" than a provision of the Privacy Rule. HIPAA’s Administrative Simplification Rules provide a general exception to preemption for more stringent, contrary State laws. Because such an exception already exists, it is neither necessary nor appropriate to request a preemption exception determination from HHS. Further, HHS will not determine whether a provision is "contrary" to the Privacy Rule, except in the context of, and as necessary to, making an exception determination for State laws that meet one or more of the criteria listed at 45 CFR 160.203(a). See 45 C.F.R. 160.202 for the definitions of "more stringent" and "contrary." An unofficial version of the Privacy Rule and the preemption requirements may be accessed at http://www.hhs.gov/ocr/combinedregtext.pdf.

Under what circumstances will HHS grant a State law preemption exception determination?

The Department of Health and Human Services (HHS) may, upon specific request from a State or other entity or person, issue a determination that a contrary State law which meets certain criteria will not be preempted by the Federal requirements. Only State laws that are "contrary" to the Federal requirements are eligible for an exemption determination. As defined by HIPAA’s Administrative Simplification Rules, "contrary" means that it would be impossible for a covered entity to comply with both the State and Federal requirements, or that the State law is an obstacle to accomplishing the full purposes and objectives of the Administrative Simplification provisions of HIPAA. See 45 C.F.R. 160.202.

A contrary State law is not preempted by the Federal requirements if the Secretary or designated HHS official determines that the request meets one or more of the following criteria, which are set forth in 45 C.F.R. 160.203(a):

(1) The provision of State law is necessary

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to prevent fraud and abuse related to the provision of or payment for health care,

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to ensure appropriate State regulation of insurance and health plans to the extent expressly authorized by statute or regulation,

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for State reporting on health care delivery and costs, or

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for purposes of serving a compelling public health, safety, or welfare need, and, if a Privacy Rule provision is at issue, if the Secretary determines that the intrusion into privacy is warranted when balanced against the need to be served; or

(2) The principal purpose of the provision of State law is to regulate the manufacture, registration, distribution, dispensing, or other control of any controlled substances (as defined in 21 U.S.C. 802), or that is deemed a controlled substance by State law.

Thus, States and other persons may request in writing that HHS except certain contrary provisions of State law from preemption by the Privacy Rule. The request for exception must explain how the State law in question is actually contrary to the Federal requirements, and how the contrary State law meets one or more of the specific criteria for which exceptions may be granted. Title 45 C.F.R. Part 160, Subpart B, sets forth the specific requirements related to preemption of State law and the criteria and process for requesting exception determinations.

HHS will not make determinations as to whether a provision of State law is "more stringent" than a provision of the HIPAA Privacy Rule, and will not determine whether a provision is "contrary" to the Privacy Rule, except in the context of, and as necessary to, making an exception determination.

See 45 C.F.R. Part 160, Subpart B, for specific requirements related to preemption of State law. An unofficial version of the Privacy Rule and the preemption requirements may be accessed at http://www.hhs.gov/ocr/combinedregtext.pdf.

Will a State law preemption exception determination apply only to the entity that requested the determination?

No. Preemption exception determinations issued by the Department of Health and Human Services (HHS) will apply generally to all persons subject to the particular provision of State law for which the exception was granted. When an exception determination is made, HHS will promptly inform the public through publication of notice in the Federal Register, and on HHS’ web sites, including the OCR Privacy web site at http://www.hhs.gov/ocr/hipaa/.

v Covered Entities

Who must comply with these new HIPAA privacy standards?

As required by Congress in HIPAA, the Privacy Rule covers:

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Health plans

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Health care clearinghouses

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Health care providers who conduct certain financial and administrative transactions electronically. These electronic transactions are those for which standards have been adopted by the Secretary under HIPAA, such as electronic billing and fund transfers.

These entities (collectively called "covered entities") are bound by the new privacy standards even if they contract with others (called "business associates") to perform some of their essential functions. The law does not give the Department of Health and Human Services (HHS) the authority to regulate other types of private businesses or public agencies through this regulation. For example, HHS does not have the authority to regulate employers, life insurance companies, or public agencies that deliver social security or welfare benefits. See the fact sheet and frequently asked questions on this web site about the standards on "Business Associates" for a more detailed discussion of the covered entities’ responsibilities when they engage others to perform essential functions or services for them.

Are the following types of insurance covered under HIPAA: long/short term disability; workers’ compensation; automobile liability that includes coverage for medical payments?

No, the listed types of policies are not health plans. The HIPAA Administrative Simplification regulations specifically exclude from the definition of a "health plan" any policy, plan, or program to the extent that it provides, or pays for the cost of, excepted benefits, which are listed in section 2791(c)(1) of the Public Health Service Act, 42 U.S.C. 300gg-91(c)(1). See 45 CFR 160.103. As described in the statute, excepted benefits are one or more (or any combination thereof) of the following policies, plans or programs:

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Coverage only for accident, or disability income insurance, or any combination thereof.

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Coverage issued as a supplement to liability insurance.

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Liability insurance, including general liability insurance and automobile liability insurance.

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Workers’ compensation or similar insurance.

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Automobile medical payment insurance.

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Credit-only insurance.

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Coverage for on-site medical clinics

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Other similar insurance coverage, specified in regulations, under which benefits for medical care are secondary or incidental to other insurance benefits.

Is a flexible spending account or a cafeteria plan a covered entity for purposes of the Privacy Rule and the other HIPAA, Title II, Administrative Simplification standards?

A "group health plan" is a covered entity under the Privacy Rule and the other HIPAA, Title II, Administrative Simplification standards. A "group health plan" is defined as an "employee welfare benefit plan," as that term is defined by the Employee Retirement Income Security Act (ERISA), to the extent that the plan provides medical care. See 42 USC § 1320d(5)(A) and 45 CFR 160.103. Thus, to the extent that a flexible spending account or a cafeteria plan meets the definition of an employee welfare benefit plan under ERISA and pays for medical care, it is a group health plan, unless it has fewer than 50 participants and is self-administered. Employee welfare benefit plans with fewer than 50 participants and that are self-administered are not group health plans. Flexible spending accounts and cafeteria plans are not excluded from the definition of "health plan" as excepted benefits. See 45 CFR 160.103, paragraph (2)(i) of the definition of "health plan."

HIPAA allows "small health plans, " defined as health plans having annual receipts of $5 million or less, an additional year (in the case of the Privacy Rule, until April 14, 2004) to come into compliance. How should a health plan determine what receipts to use to decide whether it qualifies as a "small health plan?"

Health plans that file certain federal tax returns and report receipts on those returns should use the guidance provided by the Small Business Administration at 13 CFR 121.104 to calculate annual receipts. Health plans that do not report receipts to the IRS - for example, ERISA group health plans that are exempt from filing income tax returns - should use proxy measures to determine their annual receipts. Further information about the relevant provisions of 13 CFR 121.104 and these proxy measures, and additional information related to "small health plans," may be found at http://cms.hhs.gov/hipaa/hipaa2/default.asp.

Are State, county or local health departments required to comply with the HIPAA Privacy Rule?

Yes, if a State, county or local health department performs functions that make it a covered entity, or otherwise meets the definition of a covered entity. For example, a state Medicaid program is a covered entity (i.e., a health plan) as defined in the Privacy Rule. Some health departments operate health care clinics and thus are health care providers. If these health care providers transmit health information electronically in connection with a transaction covered in the HIPAA Transactions Rule, they are covered entities. For more information, see the definitions of covered entity, health care provider, health plan and health care clearinghouse in 45 CFR 160.103. See also, the "Covered Entity Decision Tools" posted at http://www.cms.gov/hipaa/hipaa2/support/tools/decisionsupport/default.asp. These tools address the question of whether a person, business or agency is a covered health care provider, health care clearinghouse or health plan.

If the health department performs some covered functions (i.e., those activities that make it a provider that conducts certain transactions electronically, a health plan or a health care clearinghouse) and other non-covered functions, it may designate those components (or parts thereof) that perform covered functions as the health care component(s) of the organization and thereby become a type of covered entity known as a "hybrid entity." Most of the requirements of the Privacy Rule apply only to the hybrid entity’s health care component(s). If a health department elects to be a hybrid entity, there are restrictions on how its health care component(s) may disclose protected health information to other components of the health department. See 45 CFR 164.504 (a) – (c) for more information about hybrid entities.

When is a researcher a covered health care provider under HIPAA?

A researcher is a covered health care provider if he or she furnishes health care services to individuals, including the subjects of research, and transmits any health information in electronic form in connection with a transaction covered by the Transactions Rule. See 45 CFR 160.102, 160.103. For example, a researcher who conducts a clinical trial that involves the delivery of routine health care, such as an MRI or liver function test, and transmits health information in electronic form to a third party payer for payment, would be a covered health care provider under the Privacy Rule. Researchers who provide health care to the subjects of research or other individuals would be covered health care providers even if they do not themselves electronically transmit information in connection with a HIPAA transaction, but have other entities, such as a hospital or billing service, conduct such electronic transactions on their behalf. For further assistance in determining covered entity status, see the "decision tool" at www.hhs.gov/ocr/hipaa/.

Is an entity that is acting as a third party administrator to a group health plan a covered entity?

No, providing services to or acting on behalf of a health plan does not transform a third party administrator (TPA) into a covered entity. Generally, a TPA of a group health plan would be acting as a business associate of the group health plan. Of course, the TPA may meet the definition of a covered entity based on its other activities (such as by providing group health insurance). See 45 CFR 160.103.

The Social Security Administration (SSA) collects medical records when making disability determinations for both title II (Disability Insurance) and title XVI (Supplemental Security Income, SSI) of the Social Security Act. Is SSA a covered entity (e.g., a health plan)?

The SSA is not a covered entity. The collection of individually identifiable health information is not a factor in determining whether an entity is a covered entity. Covered entities are defined in HIPAA; they are (1) health plans, (2) health care clearinghouses, and (3) health care providers that transmit any health information in electronic form in connection with a transaction covered in the HIPAA Transactions Rule. SSA meets none of these criteria as defined at 45 CFR 160.103.

v Compliance Dates

When will covered entities have to meet these HIPAA privacy standards?

As Congress required in HIPAA, most covered entities have until April 14, 2003 to come into compliance with these standards, as modified by the August, 2002 final Rule. Small health plans will have an additional year – until April 14, 2004 – to come into compliance.

The Department of Health and Human Services (HHS) Office for Civil Rights (OCR) is providing assistance to help covered entities prepare to comply with the Rule. For example, OCR maintains a web site with helpful information, such as the Guidance, Frequently Asked Questions, sample "business associate" contract provisions, significant reference documents, and other technical assistance information for consumers and the health care industry, at http://www.hhs.gov/ocr/hipaa/.

Did the final modifications to the HIPAA Privacy Rule alter the compliance date(s) for covered entities?

No. The compliance dates for the Privacy Rule, as modified, remain April 14, 2003, for most health plans, covered health care providers, and health care clearinghouses, and April 14, 2004, for small health plans. Under HIPAA, compliance with a modification to an existing standard or implementation specification is required by a date set by the Secretary, but not earlier than 180 days from the adoption of the modification. By publishing the modifications to the Privacy Rule in August 2002, the original compliance date of April 2003 is maintained for the entire Rule, as modified.

Is the Privacy Rule compliance date delayed by the Administrative Simplification Compliance Act (ASCA) that was enacted in December 2001?

No, the compliance dates for the Privacy Rule is April 14, 2003, or, for small health plans, April 14, 2004. ASCA does not apply to the HIPAA Privacy Rule. Rather, ASCA delays compliance with the Transaction and Code Set standards adopted by the HIPAA Transactions Rule for covered entities that file a compliance plan. More information about ASCA can be found on the web site for the Centers for Medicare and Medicaid Services at http://cms.hhs.gov/hipaa/.

v Minimum Necessary

Does the HIPAA Privacy Rule strictly prohibit the use, disclosure, or request of an entire medical record? If not, are case-by-case justifications required each time the entire medical record is disclosed?

No. The Privacy Rule does not prohibit the use, disclosure, or request of an entire medical record; and a covered entity may use, disclose, or request an entire medical record without a case-by-case justification, if the covered entity has documented in its policies and procedures that the entire medical record is the amount reasonably necessary for certain identified purposes. For uses, the policies and procedures would identify those persons or classes of person in the work force that need to see the entire medical record and the conditions, if any, that are appropriate for such access. Policies and procedures for routine disclosures and requests and the criteria used for non-routine disclosures and requests would identify the circumstances under which disclosing or requesting the entire medical record is reasonably necessary for particular purposes.

The Privacy Rule does not require that a justification be provided with respect to each distinct medical record.

Finally, no justification is needed in those instances where the minimum necessary standard does not apply, such as disclosures to or requests by a health care provider for treatment purposes or disclosures to the individual who is the subject of the protected health information.

A provider might have a patient’s medical record that contains older portions of a medical record that were created by another previous provider. Will the HIPAA Privacy Rule permit a provider who is a covered entity to disclose a complete medical record even though portions of the record were created by other providers?

Yes, the Privacy Rule permits a provider who is a covered entity to disclose a complete medical record including portions that were created by another provider, assuming that the disclosure is for a purpose permitted by the Privacy Rule, such as treatment.

Won’t the HIPAA Privacy Rule’s minimum necessary standard impede the ability of workers’ compensation insurers, State administrative agencies, and employers to obtain the health information needed to pay injured or ill workers the benefits guaranteed them under State workers’ compensation system?

No. The Privacy Rule is not intended to impede the flow of health information to those who need it to process or adjudicate claims, or coordinate care, for injured or ill workers under workers’ compensation systems. The minimum necessary standard generally requires covered entities to make reasonable efforts to limit uses and disclosures of, as well as requests for, protected health information to the minimum necessary to accomplish the intended purpose. For disclosures of protected health information made for workers’ compensation purposes under 45 CFR 164.512(l), the minimum necessary standard permits covered entities to disclose information to the full extent authorized by State or other law. In addition, where protected health information is requested by a State workers’ compensation or other public official for such purposes, covered entities are permitted reasonably to rely on the official’s representations that the information requested is the minimum necessary for the intended purpose. See 45 CFR 164.514(d)(3)(iii)(A).

For disclosures of protected health information for payment purposes, covered entities may disclose the type and amount of information necessary to receive payment for any health care provided to an injured or ill worker.

The minimum necessary standard does not apply to disclosures that are required by State or other law or made pursuant to the individual’s authorization.

How are covered entities expected to determine what is the minimum necessary information that can be used, disclosed, or requested for a particular purpose?

The HIPAA Privacy Rule requires a covered entity to make reasonable efforts to limit use, disclosure of, and requests for protected health information to the minimum necessary to accomplish the intended purpose. To allow covered entities the flexibility to address their unique circumstances, the Rule requires covered entities to make their own assessment of what protected health information is reasonably necessary for a particular purpose, given the characteristics of their business and work force, and to implement policies and procedures accordingly. This is not an absolute standard and covered entities need not limit information uses or disclosures to those that are absolutely needed to serve the purpose. Rather, this is a reasonableness standard that calls for an approach consistent with the best practices and guidelines already used by many providers and plans today to limit the unnecessary sharing of medical information.

The minimum necessary standard requires covered entities to evaluate their practices and enhance protections as needed to limit unnecessary or inappropriate access to protected health information. It is intended to reflect and be consistent with, not override, professional judgment and standards. Therefore, it is expected that covered entities will utilize the input of prudent professionals involved in health care activities when developing policies and procedures that appropriately limit access to personal health information without sacrificing the quality of health care.

In limiting access, are covered entities required to completely restructure existing work flow systems, including redesigning office space and upgrading computer systems, in order to comply with the HIPAA Privacy Rule’s minimum necessary requirements?

No. The basic standard for minimum necessary uses requires that covered entities make reasonable efforts to limit access to protected health information to those in the work force that need access based on their roles in the covered entity.

The Department generally does not consider facility redesigns as necessary to meet the reasonableness standard for minimum necessary uses. However, covered entities may need to make certain adjustments to their facilities to minimize access, such as isolating and locking file cabinets or records rooms, or providing additional security, such as passwords, on computers maintaining personal information.

Covered entities should also take into account their ability to configure their record systems to allow access to only certain fields, and the practicality of organizing systems to allow this capacity. For example, it may not be reasonable for a small, solo practitioner who has largely a paper-based records system to limit access of employees with certain functions to only limited fields in a patient record, while other employees have access to the complete record. In this case, appropriate training of employees may be sufficient. Alternatively, a hospital with an electronic patient record system may reasonably implement such controls, and therefore, may choose to limit access in this manner to comply with the Privacy Rule.

Do the HIPAA Privacy Rule’s minimum necessary requirements prohibit medical residents, medical students, nursing students, and other medical trainees from accessing patient medical information in the course of their training?

No. The definition of "health care operations" in the Privacy Rule provides for "conducting training programs in which students, trainees, or practitioners in areas of health care learn under supervision to practice or improve their skills as health care providers." Covered entities can shape their policies and procedures for minimum necessary uses and disclosures to permit medical trainees access to patients’ medical information, including entire medical records.

Must the HIPAA Privacy Rule’s minimum necessary standard to be applied to uses or disclosure that are authorized by an individual?

No. Uses and disclosures that are authorized by the individual are exempt from the minimum necessary requirements. For example, if a covered health care provider receives an individual’s authorization to disclose medical information to a life insurer for underwriting purposes, the provider is permitted to disclose the information requested on the authorization without making any minimum necessary determination. The authorization must meet the requirements of 45 CFR 164.508.

Won’t the HIPAA Privacy Rule’s minimum necessary restrictions impede the delivery of quality health care by preventing or hindering necessary exchanges of patient medical information among health care providers involved in treatment?

No. Disclosures for treatment purposes (including requests for disclosures) between health care providers are explicitly exempted from the minimum necessary requirements.

Uses of protected health information for treatment are not exempt from the minimum necessary standard. However, the Privacy Rule provides the covered entity with substantial discretion with respect to how it implements the minimum necessary standard, and appropriately and reasonably limits access to identifiable health information within the covered entity. The Rule recognizes that the covered entity is in the best position to know and determine who in its work force needs access to personal health information to perform their jobs. Therefore, the covered entity may develop role-based access policies that allow its health care providers and other employees, as appropriate, access to patient information, including entire medical records, for treatment purposes.

Are business associates required to restrict their uses and disclosures to the minimum necessary? May a covered entity reasonably rely on a request from a covered entity’s business associate as the minimum necessary?

A covered entity’s contract with a business associate may not authorize the business associate to use or further disclose the information in a manner that would violate the HIPAA Privacy Rule if done by the covered entity. See 45 CFR 164.504(e)(2)(i). Thus, a business associate contract must limit the business associate’s uses and disclosures of, as well as requests for, protected health information to be consistent with the covered entity’s minimum necessary policies and procedures. Given that a business associate contract must limit a business associate’s requests for protected health information on behalf of a covered entity to that which is reasonably necessary to accomplish the intended purpose, a covered entity is permitted to reasonably rely on such requests from a business associate of another covered entity as the minimum necessary.

Is a covered entity required to apply the HIPAA Privacy Rule’s minimum necessary standard to a disclosure of protected health information it makes to another covered entity?

Covered entities are required to apply the minimum necessary standard to their own requests for protected health information. One covered entity may reasonably rely on another covered entity’s request as the minimum necessary, and then does not need to engage in a separate minimum necessary determination. See 45 CFR 164.514(d)(3)(iii). However, if a covered entity does not agree that the amount of information requested by another covered entity is reasonably necessary for the purpose, it is up to both covered entities to negotiate a resolution of the dispute as to the amount of information needed. Nothing in the Privacy Rule prevents a covered entity from discussing its concerns with another covered entity making a request, and negotiating an information exchange that meets the needs of both parties. Such discussions occur today and may continue after the compliance date of the Privacy Rule.

Are providers required to make a minimum necessary determination to disclose to Federal or State agencies, such as the Social Security Administration (SSA) or its affiliated agencies, for individuals’ applications for Federal or State benefits?

No. These disclosures must be authorized by an individual and, therefore, are exempt from the HIPAA Privacy Rule’s minimum necessary requirements. Furthermore, use of the provider’s own authorization form is not required. Providers can accept an agency’s authorization form as long as it meets the requirements of 45 CFR 164.508 of the Privacy Rule. For example, disclosures to SSA (or its affiliated State agencies) for purposes of determining eligibility for disability benefits are currently made subject to an individual’s completed SSA authorization form. After the compliance date, the current process may continue subject only to modest changes in the SSA authorization form to conform to the requirements in 45 CFR 164.508.

Doesn’t the HIPAA Privacy Rule minimum necessary standard conflict with the HIPAA transaction standards?

No, because the Privacy Rule exempts from the minimum necessary standard any uses or disclosures that are required for compliance with the applicable requirements of the transactions standards, including disclosures of all data elements that are required or situationally required in those transactions. See 45 CFR 164.502(b)(2)(vi). However, covered entities have significant discretion as to the information included in the transactions as optional data elements. Therefore, the minimum necessary standard does apply to the optional data elements. The transactions standard adopted for the outpatient pharmacy sector is an example of a standard that uses optional data elements. The health plan, or payer, currently specifies which of the optional data elements are needed for payment of its particular pharmacy claims. The health plan or its business associates must apply the minimum necessary standard when requesting this information. In this example, a pharmacist may reasonably rely on the health plan’s request for information as the minimum necessary for the intended disclosure. For example, as part of a routine protocol, the name of the individual may be requested by the payer as the minimum necessary to validate the identity of the claimant or for drug interaction or other patient safety reasons.

May a covered entity accept documentation of an external Institutional Review Board’s (IRB) waiver of authorization for purposes of reasonably relying on the request as the minimum necessary?

Yes. The HIPAA Privacy Rule explicitly permits a covered entity to reasonably rely on a researcher’s documentation of an Institutional Review Board (IRB) or Privacy Board waiver of authorization pursuant to 45 CFR 164.512(i) that the information requested is the minimum necessary for the research purpose. See 45 CFR 164.514(d)(3)(iii). This is true regardless of whether the documentation is obtained from an external IRB or Privacy Board or from one that is associated with the covered entity.

v Business Associates

Does the HIPAA Privacy Rule require a business associate to provide individuals with access to their protected health information or an accounting of disclosures, or an opportunity to amend protected health information?

The Privacy Rule regulates covered entities, not business associates. The Rule requires covered entities to include specific provisions in agreements with business associates to safeguard protected health information, and addresses how covered entities may share this information with business associates. Covered entities are responsible for fulfilling Privacy Rule requirements with respect to individual rights, including the rights of access, amendment, and accounting, as provided for by 45 CFR 164.524, 164.526, and 164.528. With limited exceptions, a covered entity is required to provide an individual access to his or her protected health information in a designated record set. This includes information in a designated record set of a business associate, unless the information held by the business associate merely duplicates the information maintained by the covered entity. Therefore, the Rule requires covered entities to specify in the business associate contract that the business associate must make such protected health information available if and when needed by the covered entity to provide an individual with access to the information. However, the Privacy Rule does not prevent the parties from agreeing through the business associate contract that the business associate will provide access to individuals, as may be appropriate where the business associate is the only holder of the designated record set, or part thereof.

Under 45 CFR 164.526, a covered entity must amend protected health information about an individual in a designated record set, including any designated record sets (or copies thereof) held by a business associate. Therefore, the Rule requires covered entities to specify in the business associate contract that the business associate must amend protected health information in such records (or copies) when requested by the covered entity. The covered entity itself is responsible for addressing requests from individuals for amendment and coordinating such requests with its business associate. However, the Privacy Rule also does not prevent the parties from agreeing through the contract that the business associate will receive and address requests for amendment on behalf of the covered entity.

Under 45 CFR 164.528, the Privacy Rule requires a covered entity to provide an accounting of certain disclosures, including certain disclosures by its business associate, to the individual upon request. The business associate contract must provide that the business associate will make such information available to the covered entity in order for the covered entity to fulfill its obligation to the individual. As with access and amendment, the parties can agree through the business associate contract that the business associate will provide the accounting to individuals, as may be appropriate given the protected health information held by, and the functions of, the business associate.

Is a business associate contract required with organizations or persons where inadvertent contact with protected health information may result - such as in the case of janitorial services?

A business associate contract is not required with persons or organizations whose functions, activities, or services do not involve the use or disclosure of protected health information, and where any access to protected health information by such persons would be incidental, if at all. Generally, janitorial services that clean the offices or facilities of a covered entity are not business associates because the work they perform for covered entities does not involve the use or disclosure of protected health information, and any disclosure of protected health information to janitorial personnel that occurs in the performance of their duties (such as may occur while emptying trash cans) is limited in nature, occurs as a by-product of their janitorial duties, and could not be reasonably prevented. Such disclosures are incidental and permitted by the HIPAA Privacy Rule. See 45 CFR 164.502(a)(1).

If a service is hired to do work for a covered entity where disclosure of protected health information is not limited in nature (such as routine handling of records or shredding of documents containing protected health information), it likely would be a business associate. However, when such work is performed under the direct control of the covered entity (e.g., on the covered entity’s premises), the Privacy Rule permits the covered entity to treat the service as part of its work force, and the covered entity need not enter into a business associate contract with the service.

When is a health care provider a business associate of another health care provider?

The HIPAA Privacy Rule explicitly excludes from the business associate requirements disclosures by a covered entity to a health care provider for treatment purposes. See 45 CFR 164.502(e)(1). Therefore, any covered health care provider (or other covered entity) may share protected health information with a health care provider for treatment purposes without a business associate contract. However, this exception does not preclude one health care provider from establishing a business associate relationship with another health care provider for some other purpose. For example, a hospital may enlist the services of another health care provider to assist in the hospital’s training of medical students. In this case, a business associate contract would be required before the hospital could allow the health care provider access to patient health information.

Does the HIPAA Privacy Rule require a business associate to create a notice of privacy practices?

No. However, a covered entity must ensure through its contract with the business associate that the business associate’s uses and disclosures of protected health information and other actions are consistent with the covered entity’s privacy policies, as stated in covered entity’s notice. Also, a covered entity may use a business associate to distribute its notice to individuals.

If the only protected health information a business associate receives is a limited data set, does the HIPAA Privacy Rule require the covered entity to enter into both a business associate agreement and data use agreement with the business associate?

No. Where a covered entity discloses only a limited data set to a business associate for the business associate to carry out a health care operations function, the covered entity satisfies the Rule’s requirements that it obtain satisfactory assurances from its business associate with the data use agreement. For example, where a State hospital association receives only limited data sets of protected health information from its member hospitals for the purposes of conducting and sharing comparative quality analyses with these hospitals, the member hospitals need only have data use agreements in place with the State hospital association.

Is a software vendor a business associate of a covered entity?

The mere selling or providing of software to a covered entity does not give rise to a business associate relationship if the vendor does not have access to the protected health information of the covered entity. If the vendor does need access to the protected health information of the covered entity in order to provide its service, the vendor would be a business associate of the covered entity. For example, a software company that hosts the software containing patient information on its own server or accesses patient information when troubleshooting the software function, is a business associate of a covered entity. In these examples, a covered entity would be required to enter into a business associate agreement before allowing the software company access to protected health information. However, when an employee of a contractor, like a software or information technology vendor, has his or her primary duty station on-site at a covered entity, the covered entity may choose to treat the employee of the vendor as a member of the covered entity’s work force, rather than as a business associate. See the definition of "work force" at 45 CFR 160.103.

Is a physician or other provider considered to be a business associate of a health plan or other payer?

Generally, providers are not business associates of payers. For example, if a provider is a member of a health plan network and the only relationship between the health plan (payer) and the provider is one where the provider submits claims for payment to the plan, then the provider is not a business associate of the health plan. Each covered entity is acting on its own behalf when a provider submits a claim to a health plan, and when the health plan assesses and pays the claim. However, a business associate relationship could arise if the provider is performing another function on behalf of, or providing services to, the health plan (e.g., case management services) that meet the definition of "business associate" at 45 CFR 160.103.

What are a covered entity’s obligations under the HIPAA Privacy Rule with respect to protected health information held by a business associate during the contract transition period?

During the contract transition period, covered entities must observe the following responsibilities with respect to protected health information held by their business associates:

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Make information available to the Secretary, including information held by a business associate, as necessary for the Secretary to determine compliance by the covered entity.

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Fulfill an individual’s rights to access and amend his or her protected health information contained in a designated record set, including information held by a business associate, if appropriate, and receive an accounting of disclosures by a business associate.

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Mitigate, to the extent practicable, any harmful effect that is known to the covered entity of an impermissible use or disclosure of protected health information by its business associate.

Covered entities are required to ensure, in whatever reasonable manner deemed effective by the covered entity, the appropriate cooperation by their business associates in meeting these requirements during the transition period.

However, a covered entity is not required to obtain the satisfactory assurances required by the Privacy Rule from a business associate to which the transition period applies.

Of course, even during the transition period, covered entities still may only disclose protected health information to a business associate for a purpose permitted under the Rule and must apply the minimum necessary standard, as appropriate, to such disclosures.

Is a physician required to have business associate contracts with technicians such as plumbers, electricians or photocopy machine repairmen who provide repair services in a physician’s office?

No, plumbers, electricians and photocopy repair technicians do not require access to protected health information to perform their services for a physician’s office, so they do not meet the definition of a "business associate". Under the HIPAA Privacy Rule, "business associates" are contractors or other non-work force members hired to do the work of, or for, a covered entity that involves the use or disclosure of protected health information. See the definition of "business associate" at 45 CFR 160.103.

Any disclosure of protected health information to such technicians that occurs in the performance of their duties (such as may occur walking through or working in file rooms) is limited in nature, occurs as a by-product of their duties, and could not be reasonably prevented. Such disclosures are incidental and permitted by the Privacy Rule. See 45 CFR 164.502(a)(1).

Are the following entities considered "business associates" under the HIPAA Privacy Rule: US Postal Service, United Parcel Service, delivery truck line employees and/or their management?

No, the Privacy Rule does not require a covered entity to enter into business associate contracts with organizations, such as the US Postal Service, certain private couriers and their electronic equivalents that act merely as conduits for protected health information. A conduit transports information but does not access it other than on a random or infrequent basis as necessary for the performance of the transportation service or as required by law. Since no disclosure is intended by the covered entity, and the probability of exposure of any particular protected health information to a conduit is very small, a conduit is not a business associate of the covered entity.

May a covered entity share protected health information directly with another covered entity’s business associate?

Yes. If the HIPAA Privacy Rule permits a covered entity to share protected health information with another covered entity, the covered entity is permitted to make the disclosure directly to a business associate acting on behalf of that other covered entity.

Is a health insurance issuer or HMO who provides health insurance or health coverage to a group health plan a business associate of the group health plan?

A health insurance issuer or HMO does not become a business associate simply by providing health insurance or health coverage to a group health plan. The relationship between the group health plan and the health insurance issuer or HMO is defined by the Privacy Rule as an organized health care arrangement (OHCA), with respect to the individuals they jointly serve or have served. Thus, these covered entities are permitted to share protected health information that relates to the joint health care activities of the OHCA. However, where a group health plan contracts with a health insurance issuer or HMO to perform functions or activities or to provide services that are in addition to or not directly related to the joint activity of providing insurance, the health insurance issuer or HMO may be a business associate with respect to those additional functions, activities, or services.

Is a covered entity liable for, or required to monitor, the actions of its business associates?

No. The HIPAA Privacy Rule requires covered entities to enter into written contracts or other arrangements with business associates which protect the privacy of protected health information; but covered entities are not required to monitor or oversee the means by which their business associates carry out privacy safeguards or the extent to which the business associate abides by the privacy requirements of the contract. Nor is the covered entity responsible or liable for the actions of its business associates. However, if a covered entity finds out about a material breach or violation of the contract by the business associate, it must take reasonable steps to cure the breach or end the violation, and, if unsuccessful, terminate the contract with the business associate. If termination is not feasible (e.g., where there are no other viable business alternatives for the covered entity), the covered entity must report the problem to the Department of Health and Human Services Office for Civil Rights. See 45 CFR 164.504(e)(1).

With respect to business associates, a covered entity is considered to be out of compliance with the Privacy Rule if it fails to take the steps described above. If a covered entity is out of compliance with the Privacy Rule because of its failure to take these steps, further disclosures of protected health information to the business associate are not permitted. In cases where a covered entity is also a business associate, the covered entity is considered to be out of compliance with the Privacy Rule if it violates the satisfactory assurances it provided as a business associate of another covered entity.

Do physicians with hospital privileges have to enter into business associate contracts with the hospital?

No. The hospital and such physicians participate in what the HIPAA Privacy Rule defines as an organized health care arrangement (OHCA). Thus, they may use and disclose protected health information for the joint health care activities of the OHCA without entering into a business associate agreement.

Under the HIPAA Privacy Rule, may a covered entity contract with a business associate to create a limited data set the same way it can use a business associate to create de-identified data?

Yes. See 45 CFR 164.514(e)(3)(ii). For example, if a researcher needs county data, but the covered entity’s data contains only the postal address of the individual, a business associate may be used to convert the covered entity’s geographical information into that needed by the researcher. In addition, the covered entity may hire the intended recipient of the limited data set as the business associate for this purpose in accordance with the business associate requirements. That is, the covered entity may provide protected health information, including direct identifiers, to a business associate who is also the intended data recipient, to create a limited data set of the information responsive to the recipient’s request. However, the data recipient, as a business associate, must agree to return or destroy the information that includes the direct identifiers once it has completed the conversion for the covered entity.

Has the Secretary exceeded the HIPAA statutory authority by requiring "business associates" to comply with the Privacy Rule, even if that requirement is through a contract?

The HIPAA Privacy Rule does not "pass through" its requirements to business associates or otherwise cause business associates to comply with the terms of the Rule. The assurances that covered entities must obtain prior to disclosing protected health information to business associates create a set of contractual obligations far narrower than the provisions of the Rule, to protect information generally and help the covered entity comply with its obligations under the Rule.

Business associates, however, are not subject to the requirements of the Privacy Rule, and the Secretary cannot impose civil monetary penalties on a business associate for breach of its business associate contract with the covered entity, unless the business associate is itself a covered entity. For example, covered entities do not need to ask their business associates to agree to appoint a privacy officer, or develop policies and procedures for use and disclosure of protected health information.

Are covered entities that engage in joint activities under an organized health care arrangement (OHCA) required to have business associate contracts with each other?

No. Covered entities that participate in an OHCA are permitted to share protected health information for the joint health care activities of the OHCA without entering into business associate contracts with each other. Of course, each such entity is independently required to observe its obligations under the HIPAA Privacy Rule with respect to protected health information.

I want to hire the intended recipient of a limited data set to also create the limited data set as my business associate. Can I combine the data and use agreement and business associate contract?

Yes. A data use agreement can be combined with a business associate agreement into a single agreement that meets the requirements of both provisions of the HIPAA Privacy Rule. In the above situation, because the covered entity is providing the recipient with protected health information that includes direct identifiers, a business associate agreement would be required in addition to the data use agreement to protect the information. For example, the agreement must require that the recipient agree to return or destroy the information that includes the direct identifiers once it has completed the conversion for the covered entity.

Is a business associate contract required for a covered entity to disclose protected health information to a researcher?

No. Disclosures from a covered entity to a researcher for research purposes do not require a business associate contract, even in those instances where the covered entity has hired the researcher to perform research on the covered entity’s own behalf. A business associate agreement is required only where a person or entity is conducting a function or activity regulated by the Administrative Simplification Rules on behalf of a covered entity, such as payment or health care operations, or providing one of the services listed in the definition of "business associate" at 45 CFR 160.103. However, the HIPAA Privacy Rule does not prohibit a covered entity from entering into a business associate contract with a researcher if the covered entity wishes to do so. Notwithstanding the above, a covered entity is only permitted to disclose protected health information to a researcher as permitted by Rule, that is, with an individual’s authorization pursuant to 45 CFR 164.508, without an individual’s authorization as permitted by 45 CFR 164.512(i), or as a limited data set provided that a data use agreement is in place as permitted by 45 CFR 164.514(e).

I have an existing contract with a business associate that will renew automatically before April 14, 2003. Does this automatic renewal mean I have to modify the contract by April 14, 2003, to make it compliant with the HIPAA Privacy Rule’s business associate contract provisions or can I still take advantage of the transition period?

Evergreen or other contracts that renew automatically without any change in terms or other action by the parties and that exist by October 15, 2002, are eligible for the transition period. The automatic renewal of a contract itself does not terminate qualification for the transition period, or the transition period itself. Renewal or modification for the purposes of the transition provisions requires action by the parties involved. For example, an automatic inflation adjustment to the price of a contract does not trigger the end of the transition period, nor make the contract ineligible for the transition period if the adjustment occurs before April 14, 2003.

Instead of entering into a contract, can business associates self-certify or be certified by a third party as compliant with the HIPAA Privacy Rule?

No. A covered entity is required to enter into a contract or other written arrangement with a business associate that meets the requirements at 45 CFR 164.504(e).

Are business associates required to restrict their uses and disclosures to the minimum necessary? May a covered entity reasonably rely on a request from a covered entity’s business associate as the minimum necessary?

A covered entity’s contract with a business associate may not authorize the business associate to use or further disclose the information in a manner that would violate the HIPAA Privacy Rule if done by the covered entity. See 45 CFR 164.504(e)(2)(i). Thus, a business associate contract must limit the business associate’s uses and disclosures of, as well as requests for, protected health information to be consistent with the covered entity’s minimum necessary policies and procedures. Given that a business associate contract must limit a business associate’s requests for protected health information on behalf of a covered entity to that which is reasonably necessary to accomplish the intended purpose, a covered entity is permitted to reasonably rely on such requests from a business associate of another covered entity as the minimum necessary.

Is a reinsurer a business associate of a health plan?

Generally, no. A reinsurer does not become a business associate of a health plan simply by selling a reinsurance policy to a health plan and paying claims under the reinsurance policy. Each entity is acting on its own behalf when the health plan purchases the reinsurance benefits, and when the health plan submits a claim to a reinsurer and the reinsurer pays the claim. However, a business associate relationship could arise if the reinsurer is performing a function on behalf of, or providing services to, the health plan that do not directly relate to the provision of the reinsurance benefits.

Are accreditation organizations business associates of the covered entities they accredit?

Yes. The HIPAA Privacy Rule explicitly defines organizations that accredit covered entities as business associates. See the definition of "business associate" at 45 CFR 160.103. Like other business associates, accreditation organizations provide a service to the covered entity which requires the sharing of protected health information. The business associate provisions may be satisfied by standard or model contract forms which could require little or no modification for each covered entity. As an alternative to the business associate contract, covered entities may disclose a limited data set of protected health information, not including direct identifiers, to an accreditation organization, subject to a data use agreement. See 45 CFR 164.514(e). If only a limited data set of protected health information is disclosed, the satisfactory assurances required of the business associate are satisfied by the data use agreement.

Would business associate contracts in electronic form, with an electronic signature, satisfy the HIPAA Privacy Rule’s business associate contract requirements?

Yes, assuming that the electronic contract satisfies the applicable requirements of State contract law. The Privacy Rule generally allows for electronic documents, including business associate contracts, to qualify as written documents for purposes of meeting the Rule’s requirements. However, currently, no standards exist under HIPAA for electronic signatures. In the absence of specific standards, covered entities must ensure any electronic signature used will result in a legally binding contract under applicable State or other law.

Has the Secretary exceeded the HIPAA statutory authority by requiring "satisfactory assurances" for disclosures to business associates?

No. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) gives the Secretary authority to directly regulate health plans, health care clearinghouses, and certain health care providers. It also grants the Department explicit authority to regulate the uses and disclosures of protected health information maintained and transmitted by covered entities. Therefore, the Department does have the authority to condition the disclosure of protected health information by a covered entity to a business associate on the covered entity’s having a written contract with that business associate.

May a covered entity hire a business associate to create a limited data set, and may the public health authority be a business associate for that purpose, even if the public health authority is also the intended recipient of the limited data set?

A covered entity may enter into a business associate agreement with the public health authority for the sole purpose of creating a limited data set, even if the same public health authority is also the intended recipient of the information (45 CFR 164.514(e)(3)(ii)). For example, the covered entity may contract with the public health authority as a business associate for the exclusive purpose of reviewing medical charts and extracting the facially unidentifiable information needed for the particular public health surveillance activity. In these cases, the public health authority, as the covered entity’s business associate for purposes of creating a limited data set, must agree to return, destroy or not remove from the covered entity’s premises the protected health information that includes the direct identifiers, once the public health authority has completed the conversion of the information into a limited data set for its own public health use. Because the public health authority is not only the covered entity’s business associate for creating the limited data set, but also the intended recipient of the limited data set, the public health authority must enter into both a data use agreement and a business associate agreement. The data use agreement can be combined with the business associate agreement into a single agreement so long as the agreement meets the requirements of both provisions. See 45 CFR 164.504(e)(2) and 164.514(e)(4).

While there are two disclosures in this case–the disclosure to the public health authority in its role as the covered entity’s business associate in creating the limited data set, and the disclosure to the public health authority as the recipient of the limited data set – neither disclosure requires an accounting. A disclosure to a business associate for the purpose of creating a limited data set is a health care operation, as defined by the Rule at 45 CFR 164.501. Disclosures for health care operations and disclosures made as a limited data set are both excepted from the accounting requirement at 45 CFR 164.528(a)(1)(i) and (viii), respectively.

v Treatment / Payment / Health Care Operations 

Can health care providers, such as a specialist or hospital, to whom a patient is referred for the first time, use protected health information to set up appointments or schedule surgery or other procedures without the patient’s written consent?

Yes. The HIPAA Privacy Rule does not require covered entities to obtain an individual’s consent prior to using or disclosing protected health information about him or her for treatment, payment, or health care operations.

How does the HIPAA Privacy Rule change the laws concerning consent for treatment?

The Privacy Rule relates to uses and disclosures of protected health information, not to whether a patient consents to the health care itself. As such, the Privacy Rule does not affect informed consent for treatment, which is addressed by State law.

How does the HIPAA Privacy Rule apply to professional liability insurance? Specifically, how can professional liability insurers continue to arrange for and maintain medical liability insurance for health care providers covered by the Rule?

The Privacy Rule permits a covered health care provider to disclose information for "health care operations" purposes, subject to certain requirements. Disclosures by a covered health care provider to a professional liability insurer or a similar entity for the purpose of obtaining or maintaining medical liability coverage or for the purpose of obtaining benefits from such insurance, including the reporting of adverse events, fall within "business management and general administrative activities" under the definition of "health care operations." Therefore, a covered health care provider may disclose individually identifiable health information to a professional liability insurer to the same extent as the provider is able to disclose such information for other health care operations purposes. See 45 CFR 164.502(a)(1)(ii) and the definition of "health care operations" at 45 CFR 164.501.

Does the Privacy Rule permit health plans to disclose protected health information to pharmaceutical manufacturers for the adjudication of drug rebate contracts?

Yes. The Privacy Rule permits a health plan to disclose protected health information, such as prescription numbers, to a pharmaceutical manufacturer for purposes of adjudicating claims submitted under a drug rebate contract. Because the amount of the rebate is based on drug utilization by individual enrollees, such disclosures are permitted as part of a covered entity’s payment activities. See 45 CFR 164.502(a)(1)(ii) and the definition of "payment" at 45 CFR 164.501. A business associate agreement is not required to make these disclosures. However, a health plan must make reasonable efforts to limit the information disclosed to that which is the minimum necessary to adjudicate claims under the contract. See 45 CFR 164.502(b) and 164.514(d) for more information on the minimum necessary standard.

Does the Privacy Rule permit State Medicaid agencies to disclose protected health information to pharmaceutical manufacturers and third party data vendors for purposes of validating claims under the Medicaid Drug Rebate program?

Yes. The Privacy Rule permits State Medicaid agencies to disclose protected health information, such as prescription numbers, to pharmaceutical manufacturers and third party data vendors that assist the pharmaceutical manufacturers, for purposes of validating claims submitted under the Medicaid Drug Rebate program. Because the amount of the rebate is based on drug utilization by individual enrollees, such disclosures are permitted as part of a State Medicaid agency’s payment activities. See 45 CFR 164.502(a)(1)(ii) and the definition of "payment" at 45 CFR 164.501. A business associate agreement is not required to make these disclosures. State Medicaid agencies are required by law to disclose certain information to drug manufacturers as part of the drug rebate program. To the extent that the law requires a disclosure, the minimum necessary standard does not apply. (See 45 CFR 164.512(a) for further information and limitations on disclosures required by law.) To the extent that protected health information is disclosed for payment purposes but not pursuant to a legal requirement, the State Medicaid agency must make reasonable efforts to limit that information to that which is the minimum necessary to adjudicate the rebate claims. See 45 CFR 164.502(b) and 164.514(d) for more information on the minimum necessary standard.

Does the HIPAA Privacy Rule prevent health plans and providers from using debt collection agencies? Does the Privacy Rule conflict with the Fair Debt Collection Practices Act?

The Privacy Rule permits covered entities to continue to use the services of debt collection agencies. Debt collection is recognized as a payment activity within the "payment" definition. See the definition of "payment" at 45 CFR 164.501. Through a business associate arrangement, the covered entity may engage a debt collection agency to perform this function on its behalf. Disclosures to collection agencies are governed by other provisions of the Privacy Rule, such as the business associate and minimum necessary requirements.

The Department is not aware of any conflict between the Privacy Rule and the Fair Debt Collection Practices Act. Where a use or disclosure of protected health information is necessary for the covered entity to fulfill a legal duty, the Privacy Rule would permit such use or disclosure as required by law.

Does the HIPAA Privacy Rule permit a covered entity or its collection agency to communicate with parties other than the patient (e.g., spouses or guardians) regarding payment of a bill?

Yes. The Privacy Rule permits a covered entity, or a business associate acting on behalf of a covered entity (e.g., a collection agency), to disclose protected health information as necessary to obtain payment for health care, and does not limit to whom such a disclosure may be made. Therefore, a covered entity, or its business associate, may contact persons other than the individual as necessary to obtain payment for health care services. See 45 CFR 164.506(c) and the definition of "payment" at 45 CFR 164.501. However, the Privacy Rule requires a covered entity, or its business associate, to reasonably limit the amount of information disclosed for such purposes to the minimum necessary, as well as to abide by any reasonable requests for confidential communications and any agreed-to restrictions on the use or disclosure of protected health information. See 45 CFR 164.502(b), 164.514(d), and 164.522.

Does the HIPAA Privacy Rule prevent reporting to consumer credit reporting agencies or otherwise create any conflict with the Fair Credit Reporting Act (FCRA)?

No. The Privacy Rule’s definition of "payment" includes disclosures to consumer reporting agencies. These disclosures, however, are limited to the following protected health information about the individual: name and address; date of birth; social security number; payment history; and account number. In addition, disclosure of the name and address of the health care provider or health plan making the report is allowed. The covered entity may perform this payment activity directly, or may carry out this function through a third party, such as a collection agency, under a business associate arrangement.

The Privacy Rule permits uses and disclosures by the covered entity or its business associate as may be required by the Fair Credit Reporting Act (FCRA) or other law. Therefore, the Department does not believe there is a conflict between the Privacy Rule and legal duties imposed on data furnishers by FCRA.

v Right to Access Medical Records 

Does the HIPAA Privacy Rule allow parents the right to see their children’s medical records?

Yes, the Privacy Rule generally allows a parent to have access to the medical records about his or her child, as his or her minor child’s personal representative when such access is not inconsistent with State or other law.

There are three situations when the parent would not be the minor’s personal representative under the Privacy Rule. These exceptions are: (1) when the minor is the one who consents to care and the consent of the parent is not required under State or other applicable law; (2) when the minor obtains care at the direction of a court or a person appointed by the court; and (3) when, and to the extent that, the parent agrees that the minor and the health care provider may have a confidential relationship. However, even in these exceptional situations, the parent may have access to the medical records of the minor related to this treatment when State or other applicable law requires or permits such parental access. Parental access would be denied when State or other law prohibits such access. If State or other applicable law is silent on a parent’s right of access in these cases, the licensed health care provider may exercise his or her professional judgment to the extent allowed by law to grant or deny parental access to the minor’s medical information.

Finally, as is the case with respect to all personal representatives under the Privacy Rule, a provider may choose not to treat a parent as a personal representative when the provider reasonably believes, in his or her professional judgment, that the child has been or may be subjected to domestic violence, abuse or neglect, or that treating the parent as the child’s personal representative could endanger the child.

If patients request copies of their medical records as permitted by the Privacy Rule, are they required to pay for the copies?

The Privacy Rule permits the covered entity to impose reasonable, cost-based fees. The fee may include only the cost of copying (including supplies and labor) and postage, if the patient requests that the copy be mailed. If the patient has agreed to receive a summary or explanation of his or her protected health information, the covered entity may also charge a fee for preparation of the summary or explanation. The fee may not include costs associated with searching for and retrieving the requested information. See 45 CFR 164.524.

If someone has health care power of attorney for an individual, can they obtain access to that individual’s medical record?

Yes, an individual that has been given a health care power of attorney will have the right to access the medical records of the individual related to such representation to the extent permitted by the HIPAA Privacy Rule at 45 CFR 164.524. However, when a physician or other covered entity reasonably believes that an individual, including an unemancipated minor, has been or may be subjected to domestic violence, abuse or neglect by the personal representative, or that treating a person as an individual’s personal representative could endanger the individual, the covered entity may choose not to treat that person as the individual’s personal representative, if in the exercise of professional judgment, doing so would not be in the best interests of the individual.

Can the personal representative of an adult or emancipated minor obtain access to the individual’s medical record?

The HIPAA Privacy Rule treats an adult or emancipated minor’s personal representative as the individual for purposes of the Rule regarding the health care matters that relate to the representation, including the right of access under 45 CFR 164.524. The scope of access will depend on the authority granted to the personal representative by other law. If the personal representative is authorized to make health care decisions, generally, then the personal representative may have access to the individual’s protected health information regarding health care in general. On the other hand, if the authority is limited, the personal representative may have access only to protected health information that may be relevant to making decisions within the personal representative’s authority. For example, if a personal representative’s authority is limited to authorizing artificial life support, then the personal representative’s access to protected health information is limited to that information which may be relevant to decisions about artificial life support.

There is an exception to the general rule that a covered entity must treat an adult or emancipated minor’s personal representative as the individual. Specifically, the Privacy Rule does not require a covered entity to treat a personal representative as the individual if, in the exercise of professional judgment, it believes doing so would not be in the best interest of the individual because of a reasonable belief that the individual has been or may be subject to domestic violence, abuse or neglect by the personal representative, or that doing so would otherwise endanger the individual. This exception applies to adults and both emancipated and unemancipated minors who may be subject to abuse or neglect by their personal representatives.

How can family members of a deceased individual obtain the deceased individual’s protected health information that is relevant to their own health care?

The HIPAA Privacy Rule recognizes that a deceased individual’s protected health information may be relevant to a family member’s health care. The Rule provides two ways for a surviving family member to obtain the protected health information of a deceased relative. First, disclosures of protected health information for treatment purposes—even the treatment of another individual—do not require an authorization; thus, a covered entity may disclose a decedent’s protected health information, without authorization, to the health care provider who is treating the surviving relative. Second, a covered entity must treat a deceased individual’s legally authorized executor or administrator, or a person who is otherwise legally authorized to act on the behalf of the deceased individual or his estate, as a personal representative with respect to protected health information relevant to such representation. Therefore, if it is within the scope of such personal representative’s authority under other law, the Rule permits the personal representative to obtain the information or provide the appropriate authorization for its disclosure.

Does the HIPAA Privacy Rule require that covered entities provide patients with access to oral information?

No. The Privacy Rule requires covered entities to provide individuals with access to protected health information about themselves that is contained in their "designated record sets." The term "record" in the term "designated record set" does not include oral information; rather, it connotes information that has been recorded in some manner.

The Rule does not require covered entities to tape or digitally record oral communications, nor retain digitally or tape recorded information after transcription. But if such records are maintained and used to make decisions about the individual, they may meet the definition of "designated record set." For example, a health plan is not required to provide a member access to tapes of a telephone "advice line" interaction if the tape is maintained only for customer service review and not to make decisions about the member.

If a child receives emergency medical care without a parent’s consent, can the parent get all information about the child’s treatment and condition?

Generally, yes. Even though the parent did not consent to the treatment in this situation, the parent would be the child’s personal representative under the HIPAA Privacy Rule. This would not be so when the parent does not have authority to act for the child (e.g., parental rights have been terminated), when expressly prohibited by State or other applicable law, or when the covered entity, in the exercise of professional judgment, believes that providing such information would not be in the best interest of the individual because of a reasonable belief that the individual may be subject to abuse or neglect by the personal representative, or that doing so would otherwise endanger the individual.

v Complaints

If I believe that my privacy rights have been violated, when can I submit a complaint?

By law, health care providers (including doctors and hospitals) who engage in certain electronic transactions, health plans, and health care clearinghouses, (collectively, "covered entities") have until April 14, 2003, to comply with the HIPAA Privacy Rule. (Small health plans have until April 14, 2004, to comply). Activities occurring before April 14, 2003, are not subject to the Office for Civil Rights (OCR) enforcement actions. After that date, a person who believes a covered entity is not complying with a requirement of the Privacy Rule may file with OCR a written complaint, either on paper or electronically. This complaint must be filed within 180 days of when the complainant knew or should have known that the act had occurred. The Secretary may waive this 180-day time limit if good cause is shown. See 45 CFR 160.306 and 164.534. OCR will provide further information on its web site about how to file a complaint (www.hhs.gov/ocr/hipaa/).

In addition, after the compliance dates above, individuals have a right to file a complaint directly with the covered entity. Individuals should refer to the covered entity’s notice of privacy practices for more information about how to file a complaint with the covered entity.

v Right to an Accounting of Disclosures

To provide individuals with an accounting for disclosures, does a covered entity have to document each medical record that may be accessed by a public health authority in the course of surveillance activities that involve all patient records?

The Privacy Rule does not require a notation in each medical record that has been accessed by public health authorities, as long as the information required under the Privacy Rule is included in the accounting for disclosures. Where, as with many public health disclosures, access to an entire universe of records is involved, tracking disclosures can be accomplished without the need for documentation in each record. This flexibility in the manner of documentation facilitates complying with the accounting requirement.

By way of background, a covered entity may disclose protected health information (PHI) without the patient’s authorization to a public health authority that is legally permitted to collect or receive such information for public health surveillance or related activities (45 CFR 164.512(b)(1)). A covered entity is also required by the Privacy Rule to account to the patient for such disclosures of PHI, if the patient asks (45 CFR 164.528). Further, under the Privacy Rule, making a set of records available for review by a third party constitutes a "disclosure" of the PHI in the entire set of records, regardless of whether the third party actually reviews any particular record. See 45 CFR 164.501, for the definition of disclosure. Thus, mere access by a third party, such as a public health authority, to PHI is a disclosure and subject to an accounting for disclosures.

Public health surveillance activities often involve a retrospective review by a public health authority of a universe of patient records to identify reportable events. When a reportable case is identified, the specific data items pertinent to the public health surveillance activity are extracted and reported to the public health authority. For example, retrospective review of the medical charts for all patients treated by a health care provider or all charts of patients treated in the entity’s emergency department may be required to identify cases of new or previously unknown infectious agents, clinical conditions associated with the use or abuse of illicit or prescription drugs, or adverse events or reactions associated with pharmaceuticals or medical devices.

In these cases, as noted above, all records to which access was provided to the public health authority are deemed to have been disclosed under the Privacy Rule. Because of the universal nature of the access provided, the documentation required for the disclosure can be easily maintained. The covered entity need only document the identity (and address if known) of the public health authority to which access was provided, a description of the records and PHI subject to access, the purpose for the disclosure, and when access was provided. This documentation need not be noted in each record. It would be sufficient, for instance, for the covered entity to maintain a separate notation of such disclosures, applicable to all records so accessed. Then, if an individual requests an accounting, the covered entity need only determine whether the individual’s records were among the universe of records to which the public health authority was granted access. All individuals whose records were accessed in this fashion would receive the same accounting for the disclosure.

For example, if on August 1, 2003, a hospital began providing a public health authority ongoing access to the medical charts of all patients treated in its emergency department to identify reportable cases and extract relevant information required for a particular surveillance activity, it would be sufficient, under §164.528(b)(2), for the accounting to include the following:

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the identity, and address, if known, of the public health authority;

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a statement that the public health authority had access to medical charts for patients treated in the emergency department;

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the date (or approximate range of dates) when the individual’s record was subject to access (e.g., access provided within a week of treatment in ER on [fill in date of individual visit]); and

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a statement of the purpose of the access (e.g., identify the particular public health surveillance activity).

The same basic statement could then be provided in response to a request for an accounting by any individual who was seen in the emergency department of the hospital on or after August 1, 2003.

How can a covered entity account for the date of access if it is not known for certain?

Accounting for disclosures requires an individual to be informed of the date the disclosure was made (45 CFR 164.528(b)(2)). If access to a universe of records was provided for a discrete period of time, OCR interprets this provision to permit the accounting to include the range of dates (e.g., access was provided from August 1 to August 3, 2003; or during the week of August 10, 2003). If the disclosure is routinely made within a set period from an event, OCR, likewise, interprets this provision to permit the accounting to provide the date of the event and the normal interval (e.g., gun shot wound reported within 48 hours of treatment and provide date of treatment; hospital discharges reported on 15th of the following month and provide date of discharge; or access provided to public health authorities within 30 days of treatment in emergency department and provide the date of treatment).

Must a covered entity provide an accounting for disclosures if the only information disclosed to a public health authority is in the form of a limited data set?

No, a covered entity is not required to provide an accounting for a disclosure where the only information disclosed is in the form of a limited data set, and the covered entity has a data use agreement with the public health authority receiving the information. (See 45 CFR 164.514(e) for limited data set and data use agreement requirements.) Moreover, a covered entity is not required to provide an accounting when it uses protected health information to create a limited data set. For example, when a covered entity’s workforce member – whether a paid employee or volunteer – reviews medical records to identify reportable cases and extracts facially unidentifiable information to be reported as part of a limited data set to the public health authority, the covered entity is using, rather than disclosing, protected health information. In that case, the covered entity does not have to provide an accounting for its uses of protected health information. Further, even though a disclosure occurs when the limited data set is received by the public health authority for its own public health purposes, the covered entity is not required to account for this disclosure. Limited data sets are excepted from the accounting requirement at 45 CFR 164.528(a)(1)(viii).

v Incidental Uses and Disclosures

A clinic customarily places patient charts in the plastic box outside an exam room. It does not want the record left unattended with the patient, and physicians want the record close by for fast review right before they walk into the exam room. Will the HIPAA Privacy Rule allow the clinic to continue this practice?

Yes, the Privacy Rule permits this practice as long as the clinic takes reasonable and appropriate measures to protect the patient’s privacy. The physician or other health care professionals use the patient charts for treatment purposes. Incidental disclosures to others that might occur as a result of the charts being left in the box are permitted, if the minimum necessary and reasonable safeguards requirements are met. See 45 CFR 164.502(a)(1)(iii). As the purpose of leaving the chart in the box is to provide the physician with access to the medical information relevant to the examination, the minimum necessary requirement would be satisfied. Examples of measures that could be reasonable and appropriate to safeguard the patient chart in such a situation would be limiting access to certain areas, ensuring that the area is supervised, escorting non-employees in the area, or placing the patient chart in the box with the front cover facing the wall rather than having protected health information about the patient visible to anyone who walks by. Each covered entity must evaluate what measures are reasonable and appropriate in its environment. Covered entities may tailor measures to their particular circumstances. See 45 CFR 164.530(c).

May physicians’ offices use patient sign-in sheets or call out the names of their patients in their waiting rooms?

Yes. Covered entities, such as physicians’ offices, may use patient sign-in sheets or call out patient names in waiting rooms, so long as the information disclosed is appropriately limited. The HIPAA Privacy Rule explicitly permits the incidental disclosures that may result from this practice, for example, when other patients in a waiting room hear the identity of the person whose name is called, or see other patient names on a sign-in sheet. However, these incidental disclosures are permitted only when the covered entity has implemented reasonable safeguards and the minimum necessary standard, where appropriate. For example, the sign-in sheet may not display medical information that is not necessary for the purpose of signing in (e.g., the medical problem for which the patient is seeing the physician). See 45 CFR 164.502(a)(1)(iii).

A hospital customarily displays patients’ names next to the door of the hospital rooms that they occupy. Will the HIPAA Privacy Rule allow the hospital to continue this practice?

The Privacy Rule explicitly permits certain incidental disclosures that occur as a by-product of an otherwise permitted disclosure—for example, the disclosure to other patients in a waiting room of the identity of the person whose name is called. In this case, disclosure of patient names by posting on the wall is permitted by the Privacy Rule, if the use or disclosure is for treatment (for example, to ensure that patient care is provided to the correct individual) or health care operations purposes (for example, as a service for patients and their families). The disclosure of such information to other persons (such as other visitors) that will likely also occur due to the posting is an incidental disclosure.

Incidental disclosures are permitted only to the extent that the covered entity has applied reasonable and appropriate safeguards and implemented the minimum necessary standard, where appropriate. See 45 CFR 164.502(a)(1)(iii). In this case, it would appear that the disclosure of names is the minimum necessary for the purposes of the permitted uses or disclosures described above, and there do not appear to be additional safeguards that would be reasonable to take in these circumstances. However, each covered entity must evaluate what measures are reasonable and appropriate in its environment. Covered entities may tailor measures to their particular circumstances.

Does the HIPAA Privacy Rule require hospitals and doctors’ offices to be retrofitted, to provide private rooms, and soundproof walls to avoid any possibility that a conversation is overheard?

No, the Privacy Rule does not require these types of structural changes be made to facilities.

Covered entities must have in place appropriate administrative, technical, and physical safeguards to protect the privacy of protected health information. This standard requires that covered entities make reasonable efforts to prevent uses and disclosures not permitted by the Rule. The Department does not consider facility restructuring to be a requirement under this standard.

For example, the Privacy Rule does not require the following types of structural or systems changes:

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Private rooms.

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Soundproofing of rooms.

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Encryption of wireless or other emergency medical radio communications which can be intercepted by scanners.

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Encryption of telephone systems.

Covered entities must implement reasonable safeguards to limit incidental, and avoid prohibited, uses and disclosures. The Privacy Rule does not require that all risk of protected health information disclosure be eliminated. Covered entities must review their own practices and determine what steps are reasonable to safeguard their patient information. In determining what is reasonable, covered entities should assess potential risks to patient privacy, as well as consider such issues as the potential effects on patient care, and any administrative or financial burden to be incurred from implementing particular safeguards. Covered entities also may take into consideration the steps that other prudent health care and health information professionals are taking to protect patient privacy.

Examples of the types of adjustments or modifications to facilities or systems that may constitute reasonable safeguards are:

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Pharmacies could ask waiting customers to stand a few feet back from a counter used for patient counseling.

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In an area where multiple patient-staff communications routinely occur, use of cubicles, dividers, shields, curtains, or similar barriers may constitute a reasonable safeguard. For example, a large clinic intake area may reasonably use cubicles or shield-type dividers, rather than separate rooms, or providers could add curtains or screens to areas where discussions often occur between doctors and patients or among professionals treating the patient.

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Hospitals could ensure that areas housing patient files are supervised or locked.

Can health care providers engage in confidential conversations with other providers or with patients, even if there is a possibility that they could be overheard?

Yes. The HIPAA Privacy Rule is not intended to prohibit providers from talking to each other and to their patients. Provisions of this Rule requiring covered entities to implement reasonable safeguards that reflect their particular circumstances and exempting treatment disclosures from certain requirements are intended to ensure that providers’ primary consideration is the appropriate treatment of their patients. The Privacy Rule recognizes that oral communications often must occur freely and quickly in treatment settings. Thus, covered entities are free to engage in communications as required for quick, effective, and high quality health care. The Privacy Rule also recognizes that overheard communications in these settings may be unavoidable and allows for these incidental disclosures.

For example, the following practices are permissible under the Privacy Rule, if reasonable precautions are taken to minimize the chance of incidental disclosures to others who may be nearby:

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Health care staff may orally coordinate services at hospital nursing stations.

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Nurses or other health care professionals may discuss a patient’s condition over the phone with the patient, a provider, or a family member.

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A health care professional may discuss lab test results with a patient or other provider in a joint treatment area.

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A physician may discuss a patients’ condition or treatment regimen in the patient’s semiprivate room.

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Health care professionals may discuss a patient’s condition during training rounds in an academic or training institution.

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A pharmacist may discuss a prescription with a patient over the pharmacy counter, or with a physician or the patient over the phone.

In these circumstances, reasonable precautions could include using lowered voices or talking apart from others when sharing protected health information. However, in an emergency situation, in a loud emergency room, or where a patient is hearing impaired, such precautions may not be practicable. Covered entities are free to engage in communications as required for quick, effective, and high quality health care.

May physicians’ offices or pharmacists leave messages for patients at their homes, either on an answering machine or with a family member, to remind them of appointments or to inform them that a prescription is ready? May providers continue to mail appointment or prescription refill reminders to patients’ homes?

Yes. The HIPAA Privacy Rule permits health care providers to communicate with patients regarding their health care. This includes communicating with patients at their homes, whether through the mail or by phone or in some other manner. In addition, the Rule does not prohibit covered entities from leaving messages for patients on their answering machines. However, to reasonably safeguard the individual’s privacy, covered entities should take care to limit the amount of information disclosed on the answering machine. For example, a covered entity might want to consider leaving only its name and number and other information necessary to confirm an appointment, or ask the individual to call back.

A covered entity also may leave a message with a family member or other person who answers the phone when the patient is not home. The Privacy Rule permits covered entities to disclose limited information to family members, friends, or other persons regarding an individual’s care, even when the individual is not present. However, covered entities should use professional judgment to assure that such disclosures are in the best interest of the individual and limit the information disclosed. See 45 CFR 164.510(b)(3).

In situations where a patient has requested that the covered entity communicate with him in a confidential manner, such as by alternative means or at an alternative location, the covered entity must accommodate that request, if reasonable. For example, the Department considers a request to receive mailings from the covered entity in a closed envelope rather than by postcard to be a reasonable request that should be accommodated. Similarly, a request to receive mail from the covered entity at a post office box rather than at home, or to receive calls at the office rather than at home are also considered to be reasonable requests, absent extenuating circumstances. See 45 CFR 164.522(b).

Does the HIPAA Privacy Rule permit an eye doctor to confirm a contact prescription received by a mail-order contact company?

Yes. The disclosure of protected health information by an eye doctor to a distributor of contact lenses for the purpose of confirming a contact lens prescription is a treatment disclosure, and is permitted under the Privacy Rule at 45 CFR 164.506.

Does the HIPAA Privacy Rule restrict pharmacists from giving advice about over-the-counter medicines to customers?

No. A pharmacist may provide advice to customers about over-the-counter medicines. The Privacy Rule permits a covered entity to disclose protected health information about an individual to the individual. See 45 CFR 164.502(a)(1)(i).

Are physicians’ and doctors’ offices prohibited from maintaining patient medical charts at bedside or outside of exam rooms, or from engaging in other customary practices where the potential exists for patient information to be incidentally disclosed to others?

No. The HIPAA Privacy Rule does not prohibit covered entities from engaging in common and important health care practices; nor does it specify the specific measures that must be applied to protect an individual’s privacy while engaging in these practices. Covered entities must implement reasonable safeguards to protect an individual’s privacy. In addition, covered entities must reasonably restrict how much information is used and disclosed, where appropriate, as well as who within the entity has access to protected health information. Covered entities must evaluate what measures make sense in their environment and tailor their practices and safeguards to their particular circumstances.

For example, the Privacy Rule does not prohibit covered entities from engaging in the following practices, where reasonable precautions have been taken to protect an individual’s privacy:

bulletMaintaining patient charts at bedside or outside of exam rooms, displaying patient names on the outside of patient charts, or displaying patient care signs (e.g., "high fall risk" or "diabetic diet") at patient bedside or at the doors of hospital rooms.

Possible safeguards may include: reasonably limiting access to these areas, ensuring that the area is supervised, escorting non-employees in the area, or placing patient charts in their holders with identifying information facing the wall or otherwise covered, rather than having health information about the patient visible to anyone who walks by.

bulletAnnouncing patient names and other information over a facility’s public announcement system.

Possible safeguards may include: limiting the information disclosed over the system, such as referring the patients to a reception desk where they can receive further instructions in a more confidential manner.

bulletUse of X-ray lightboards or inpatient logs, such as whiteboards, at a nursing station.

Possible safeguards may include: if the X-ray lightboard is in an area generally not accessible by the public, or if the nursing station whiteboard is not readily visible to the public, or any other safeguard which reasonably limits incidental disclosures to the general public.

The above examples of possible safeguards are not intended to be exclusive. Covered entities may engage in any practice that reasonably safeguards protected health information to limit incidental uses and disclosures.

Are covered entities required to document incidental disclosures permitted by the HIPAA Privacy Rule, in an accounting of disclosures provided to an individual?

No. The Privacy Rule includes a specific exception from the accounting standard for incidental disclosures permitted by the Rule. See 45 CFR 164.528(a)(1).

Do the HIPAA Privacy Rule’s provisions permitting certain incidental uses and disclosures apply only to treatment situations or discussions among health care providers?

No. The provisions apply universally to incidental uses and disclosures that result from any use or disclosure permitted under the Privacy Rule, and not

just to incidental uses and disclosures resulting from treatment communications, or only to communications among health care providers or other medical staff. For example:

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A provider may instruct an administrative staff member to bill a patient for a particular procedure, and may be overheard by one or more persons in the waiting room.

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A health plan employee discussing a patient’s health care claim on the phone may be overheard by another employee who is not authorized to handle patient information.

If the provider and the health plan employee made reasonable efforts to avoid being overheard and reasonably limited the information shared, an incidental use or disclosure resulting from such conversations would be permissible under the Rule.

Is a covered entity required to prevent any incidental use or disclosure of protected health information?

No. The HIPAA Privacy Rule does not require that all risk of incidental use or disclosure be eliminated to satisfy its standards. Rather, the Rule requires only that covered entities implement reasonable safeguards to limit incidental uses or disclosures. See 45 CFR 164.530(c)(2).

May mental health practitioners or other specialists provide therapy to patients in a group setting where other patients and family members are present?

Yes. Disclosures of protected health information in a group therapy setting are treatment disclosures and, thus, may be made without an individual’s authorization. Furthermore, the HIPAA Privacy Rule generally permits a covered entity to disclose protected health information to a family member or other person involved in the individual’s care. Where the individual is present during the disclosure, the covered entity may disclose protected health information if it is reasonable to infer from the circumstances that the individual does not object to the disclosure. Absent countervailing circumstances, the individual’s agreement to participate in group therapy or family discussions is a good basis for inferring the individual’s agreement.

v Public Health Uses and Disclosures

Does the HIPAA Privacy Rule’s public health provision permit covered health care providers to disclose protected health information concerning the findings of pre-employment physicals, drug tests, or fitness-for-duty examinations to an individual’s employer?

The public health provision permits covered health care providers to disclose an individual’s protected health information to the individual’s employer without authorization in very limited circumstances. First, the covered health care provider must provide the health care service to the individual at the request of the individual’s employer or as a member of the employer’s workforce. Second, the health care service provided must relate to the medical surveillance of the workplace or an evaluation to determine whether the individual has a work-related illness or injury. Third, the employer must have a duty under the Occupational Safety and Health Administration (OSHA), the Mine Safety and Health Administration (MSHA), or the requirements of a similar State law, to keep records on or act on such information. For example, OSHA requires employers to monitor employees’ exposures to certain substances and to take specific actions when an employee’s exposure level exceeds a specified limit. A covered entity which tests an individual for such an exposure level at the request of the individual’s employer may disclose that test result to the employer without authorization.

Generally, pre-placement physicals, drug tests, and fitness-for-duty examinations are not performed for such purposes. However, to the extent such an examination is conducted at the request of the employer for the purpose of such workplace medical surveillance or work-related illness or injury, and the employer needs the information to comply with the requirements of OSHA, MSHA, or similar State law, the protected health information the employer needs to meet such legal obligation may be discussed to the employer without authorization. Covered health care providers who make such disclosures must provide the individual with written notice that the information is to be disclosed to his or her employer (or by posting the notice at the worksite if the service is provided there). When a health care service does not meet the above requirements, covered entities may not disclose an individual’s protected health information to the individual’s employer without an authorization by other provisions of the Rule. However, nothing in the Rule prohibits an employer from conditioning employment on an individual providing an authorization for the disclosure of such information.

Does the HIPAA Privacy Rule permit covered entities to disclose protected health information, without individuals’ authorization, to public officials responding to a bioterrorism threat or other public health emergency?

Yes. The Rule recognizes that various agencies and public officials will need protected health information to deal effectively with a bioterrorism threat or emergency. To facilitate the communications that are essential to a quick and effective response to such events, the Privacy Rule permits covered entities to disclose needed information to public officials in a variety of ways. Covered entities may disclose protected health information, without the individual’s authorization, to a public health authority acting as authorized by law in response to a bioterrorism threat or public health emergency (see 45 CFR 164.512(b), public health activities). The Privacy Rule also permits a covered entity to disclose protected health information to public officials who are reasonably able to prevent or lessen a serious and imminent threat to public health or safety related to bioterrorism (see 45 CFR 164.512(j), to avert a serious threat to health or safety). In addition, disclosure of protected health information, without the individual’s authorization, is permitted where the circumstances of the emergency implicates law enforcement activities (see 45 CFR 164.512(f)); national security and intelligence activities (see 45 CFR 164.512(k)(2)); or judicial and administrative proceedings (see 45 CFR 164.512(e)).

Does the HIPAA Privacy Rule’s public health provision permit covered entities to disclose protected health information to authorities such as the National Institutes of Health (NIH)?

The definition of a "public health authority" requires that an agency’s official mandate include the responsibility for public health matters. The mandate can be responsibility for public health matters, generally, or it can be for specific public health programs. Furthermore, an agency’s official mandate does not have to be exclusively or primarily for public health. Therefore, to the extent a government agency has public health matters as part of its official mandate, it qualifies as a public health authority. For instance, various Department of Health and Human Service agencies, such as NIH and the Health Resources and Services Administration (HRSA), are authorized by law to assist the Secretary of Health and Human Services in carrying out the purposes of section 301 of the Public Health Service Act. Those agencies are public health authorities under the Rule, even if they have other non-public health mandates.

To the extent a public health authority is authorized by law to collect or receive information for the public health purposes specified in the public health provision, covered entities may disclose protected health information to such public health authorities without authorization pursuant to the public health provision. See the fact sheet and frequently asked questions on this web site about the public health provision for more information.

To provide individuals with an accounting for disclosures, does a covered entity have to document each medical record that may be accessed by a public health authority in the course of surveillance activities that involve all patient records?

The Privacy Rule does not require a notation in each medical record that has been accessed by public health authorities, as long as the information required under the Privacy Rule is included in the accounting for disclosures. Where, as with many public health disclosures, access to an entire universe of records is involved, tracking disclosures can be accomplished without the need for documentation in each record. This flexibility in the manner of documentation facilitates complying with the accounting requirement.

By way of background, a covered entity may disclose protected health information (PHI) without the patient’s authorization to a public health authority that is legally permitted to collect or receive such information for public health surveillance or related activities (45 CFR 164.512(b)(1)). A covered entity is also required by the Privacy Rule to account to the patient for such disclosures of PHI, if the patient asks (45 CFR 164.528). Further, under the Privacy Rule, making a set of records available for review by a third party constitutes a "disclosure" of the PHI in the entire set of records, regardless of whether the third party actually reviews any particular record. See 45 CFR 164.501, for the definition of disclosure. Thus, mere access by a third party, such as a public health authority, to PHI is a disclosure and subject to an accounting for disclosures.

Public health surveillance activities often involve a retrospective review by a public health authority of a universe of patient records to identify reportable events. When a reportable case is identified, the specific data items pertinent to the public health surveillance activity are extracted and reported to the public health authority. For example, retrospective review of the medical charts for all patients treated by a health care provider or all charts of patients treated in the entity’s emergency department may be required to identify cases of new or previously unknown infectious agents, clinical conditions associated with the use or abuse of illicit or prescription drugs, or adverse events or reactions associated with pharmaceuticals or medical devices.

In these cases, as noted above, all records to which access was provided to the public health authority are deemed to have been disclosed under the Privacy Rule. Because of the universal nature of the access provided, the documentation required for the disclosure can be easily maintained. The covered entity need only document the identity (and address if known) of the public health authority to which access was provided, a description of the records and PHI subject to access, the purpose for the disclosure, and when access was provided. This documentation need not be noted in each record. It would be sufficient, for instance, for the covered entity to maintain a separate notation of such disclosures, applicable to all records so accessed. Then, if an individual requests an accounting, the covered entity need only determine whether the individual’s records were among the universe of records to which the public health authority was granted access. All individuals whose records were accessed in this fashion would receive the same accounting for the disclosure.

For example, if on August 1, 2003, a hospital began providing a public health authority ongoing access to the medical charts of all patients treated in its emergency department to identify reportable cases and extract relevant information required for a particular surveillance activity, it would be sufficient, under §164.528(b)(2), for the accounting to include the following:

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the identity, and address, if known, of the public health authority;

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a statement that the public health authority had access to medical charts for patients treated in the emergency department;

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the date (or approximate range of dates) when the individual’s record was subject to access (e.g., access provided within a week of treatment in ER on [fill in date of individual visit]); and

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a statement of the purpose of the access (e.g., identify the particular public health surveillance activity).

The same basic statement could then be provided in response to a request for an accounting by any individual who was seen in the emergency department of the hospital on or after August 1, 2003.

Must a health care provider or other covered entity obtain permission from a patient prior to notifying public health authorities of the occurrence of a reportable disease?

No. All States have laws that require providers to report cases of specific diseases to public health officials. The HIPAA Privacy Rule permits disclosures that are required by law. Furthermore, disclosures to public health authorities that are authorized by law to collect or receive information for public health purposes are also permissible under the Privacy Rule. In order to do their job of protecting the health of the public, it is frequently necessary for public health officials to obtain information about the persons affected by a disease. In some cases they may need to contact those affected in order to determine the cause of the disease to allow for actions to prevent further illness.

The Privacy Rule continues to allow for the existing practice of sharing protected health information with public health authorities that are authorized by law to collect or receive such information to aid them in their mission of protecting the health of the public. Examples of such activities include those directed at the reporting of disease or injury, reporting deaths and births, investigating the occurrence and cause of injury and disease, and monitoring adverse outcomes related to food (including dietary supplements), drugs, biological products, and medical devices. See the fact sheet and frequently asked questions on this web site about the public health provision for more information.

May covered entities disclose facially identifiable protected health information, such as name, address, and social security number, for public health purposes?

Yes. The HIPAA Privacy Rule permits covered entities to disclose the amount and type of protected health information that is needed for public health purposes. In some cases, the disclosure will be required by other law, in which case, covered entities may make the required disclosure pursuant to 45 CFR 164.512(a) of the Rule. For disclosures that are not required by law, covered entities may disclose, without authorization, the information that is reasonably limited to that which is minimally necessary to accomplish the intended purpose of the disclosure. For routine or recurring public health disclosures, a covered entity may develop protocols as part of its minimum necessary policies and procedures to address the type and amount of information that may be disclosed for such purposes. Covered entities may also rely on the requesting public health authority’s determination of the minimally necessary information. See the fact sheet and frequently asked questions on this web site about the public health and minimum necessary standards for more information.

Does the public health provision of the HIPAA Privacy Rule require covered entities to make public health disclosures?

No. The Privacy Rule’s public health provision permits, but does not require, covered entities to make such disclosures. This provision is intended to allow covered entities to continue current voluntary reporting practices that are critically important to public health and safety. The Rule also permits covered entities to disclose protected health information when State or other law requires covered entities to make disclosures for public health purposes. For instance, many State laws require health care providers to report certain diseases, cases of child abuse, births, or deaths, and the Privacy Rule permits covered entities to disclose protected health information, without authorization, to make such reports. See the fact sheet and frequently asked questions on this web site about the public health provision for more information.

Must a covered entity provide an accounting for disclosures if the only information disclosed to a public health authority is in the form of a limited data set?

No, a covered entity is not required to provide an accounting for a disclosure where the only information disclosed is in the form of a limited data set, and the covered entity has a data use agreement with the public health authority receiving the information. (See 45 CFR 164.514(e) for limited data set and data use agreement requirements.) Moreover, a covered entity is not required to provide an accounting when it uses protected health information to create a limited data set. For example, when a covered entity’s workforce member – whether a paid employee or volunteer – reviews medical records to identify reportable cases and extracts facially unidentifiable information to be reported as part of a limited data set to the public health authority, the covered entity is using, rather than disclosing, protected health information. In that case, the covered entity does not have to provide an accounting for its uses of protected health information. Further, even though a disclosure occurs when the limited data set is received by the public health authority for its own public health purposes, the covered entity is not required to account for this disclosure. Limited data sets are excepted from the accounting requirement at 45 CFR 164.528(a)(1)(viii).

Does the HIPAA Privacy Rule’s public health provision permit covered entities to disclose protected health information without authorization to a manufacturer of a product regulated by the Food and Drug Administration (FDA) for use by the manufacturer to assess the effectiveness of its marketing campaign?

No. The public health provision is intended to facilitate the flow of information that is essential to the FDA’s public health mission. The provision does not permit covered entities to disclose protected health information to a manufacturer for the manufacturer’s commercial purposes, or for any other non-public health purpose. For example, the Rule does not permit a covered entity to provide a drug manufacturer with a list of persons who prefer a different flavored cough syrup over the flavor of the manufacturer’s product. Rather, this provision permits covered entities to disclose protected health information as necessary to continue current voluntary reporting of adverse events and similar reports that are necessary to ensure the quality, safety, or effectiveness of an FDA-regulated product. For instance, a covered entity would be permitted to report a concern to a drug manufacturer that its cough syrup might be unsafe based on the belief that a difference in the taste could be due to drug tampering or a manufacturing problem. Likewise, a covered health care provider would be permitted to disclose protected health information to a drug manufacturer to report that the failure of a patient’s medical condition to improve may be due to the drug’s ineffectiveness. In making such a report, the covered entity may disclose the protected health information that is reasonably necessary to achieve the purpose of the report. See the fact sheet and frequently asked questions on this web site about the public health and minimum necessary standards for more information.

May I report an adverse event that I suspect is related to an FDA-regulated product?

Is a covered entity permitted to disclose protected health information under the HIPAA Privacy Rule’s public health provision when the link between an averse event and a product regulated by the Food and Drug Administration (FDA) is only suspected?

Yes. In most instances when a covered entity makes an adverse event report to a person responsible for an FDA-regulated product, the covered entity will suspect, but not know, the product is the cause of the event. Determining whether the product is related to the adverse event almost always requires follow up with the covered entity which in turn may need further contact with the patient. FDA and product manufacturers receive a great deal of important information about the safety of regulated products from these reports. To limit such reports to those instances where the covered entity is convinced of the link between the product and the event would reduce the amount of useful safety, quality and effectiveness data available to the agency as well as to product manufacturers. This would limit significantly FDA’s ability to protect the public health by helping to assure that only safe and effective products are marketed in the U.S. Accordingly, covered entities may disclose the minimum amount of protected health information that is reasonably necessary to report suspected adverse events associated with an FDA-regulated product. See the fact sheet and frequently asked questions on this web site about the public health and minimum necessary standards for more information.

To whom may covered entities make public health disclosures regarding a product regulated by the Food and Drug Administration (FDA) when more than one person is identified on the product label?

Covered entities may identify persons responsible for an FDA-regulated product by using the product label, the literature that accompanies the product, or other sources of labeling, such as the Physician’s Desk Reference. If multiple persons are named, covered entities may choose any of the persons named by these sources. See the fact sheet and frequently asked questions on this web site about the public health provision for more information.

v Facility Directories

Are hospitals able to inform the clergy about parishioners in the hospital?

Yes, the HIPAA Privacy Rule allows this communication to occur, as long as the patient has been informed of this use and disclosure, and does not object. The Privacy Rule provides that a hospital or other covered health care provider may maintain in a directory the following information about that individual: the individual’s name; location in the facility; health condition expressed in general terms; and religious affiliation. The facility may disclose this directory information to members of the clergy. Thus, for example, a hospital may disclose the names of Methodist patients to a Methodist minister unless a patient has restricted such disclosure. Directory information, except for religious affiliation, may be disclosed only to other persons who ask for the individual by name. When, due to emergency circumstances or incapacity, the patient has not been provided an opportunity to agree or object to being included in the facility’s directory, these disclosures may still occur, if such disclosure is consistent with any known prior expressed preference of the individual and the disclosure is in the individual’s best interest as determined in the professional judgment of the provider. See 45 CFR 164.510(a).

v Disclosure to Family and Friends

May physicians’ offices or pharmacists leave messages for patients at their homes, either on answering machine or with a family member, to remind them of appointments or to inform them that a prescription is ready? May providers continue to mail appointment or prescription refill reminders to patients’ homes?

Yes. The HIPAA Privacy Rule permits health care providers to communicate with patients regarding their health care. This includes communicating with patients at their homes, whether through the mail or by phone or in some other manner. In addition, the Rule does not prohibit covered entities from leaving messages for patients on their answering machines. However, to reasonably safeguard the individual’s privacy, covered entities should take care to limit the amount of information disclosed on the answering machine. For example, a covered entity might want to consider leaving only its name and number and other information necessary to confirm an appointment, or ask the individual to call back.

A covered entity also may leave a message with a family member or other person who answers the phone when the patient is not home. The Privacy Rule permits covered entities to disclose limited information to family members, friends, or other persons regarding an individual’s care, even when the individual is not present. However, covered entities should use professional judgment to assure that such disclosures are in the best interest of the individual and limit the information disclosed. See 45 CFR 164.510(b)(3).

In situations where a patient has requested that the covered entity communicate with him in a confidential manner, such as by alternative means or at an alternative location, the covered entity must accommodate that request, if reasonable. For example, the Department considers a request to receive mailings from the covered entity in a closed envelope rather than by postcard to be a reasonable request that should be accommodated. Similarly, a request to receive mail from the covered entity at a post office box rather than at home, or to receive calls at the office rather than at home are also considered to be reasonable requests, absent extenuating circumstances. See 45 CFR 164.522(b).

Can a patient have a friend or family member pick up a prescription for her?

Yes. A pharmacist may use professional judgment and experience with common practice to make reasonable inferences of the patient’s best interest in allowing a person, other that the patient, to pick up a prescription. See 45 CFR 164.510(b). For example, the fact that a relative or friend arrives at a pharmacy and asks to pick up a specific prescription for an individual effectively verifies that he or she is involved in the individual’s care, and the HIPAA Privacy Rule allows the pharmacist to give the filled prescription to the relative or friend. The individual does not need to provide the pharmacist with the names of such persons in advance.

Does the HIPAA Privacy Rule permit a doctor to discuss a patient’s health status, treatment, or payment arrangements with the patient’s family and friends?

Yes. The HIPAA Privacy Rule at 45 CFR 164.510(b) specifically permits covered entities to share information that is directly relevant to the involvement of a spouse, family members, friends, or other persons identified by a patient, in the patient’s care or payment for health care. If the patient is present, or is otherwise available prior to the disclosure, and has the capacity to make health care decisions, the covered entity may discuss this information with the family and these other persons if the patient agrees or, when given the opportunity, does not object. The covered entity may also share relevant information with the family and these other persons if it can reasonably infer, based on professional judgment, that the patient does not object. Under these circumstances, for example:

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A doctor may give information about a patient’s mobility limitations to a friend driving the patient home from the hospital.

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A hospital may discuss a patient’s payment options with her adult daughter.

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A doctor may instruct a patient’s roommate about proper medicine dosage when she comes to pick up her friend from the hospital.

bulletA physician may discuss a patient’s treatment with the patient in the presence of a friend when the patient brings the friend to a medical appointment and asks if the friend can come into the treatment room.

Even when the patient is not present or it is impracticable because of emergency circumstances or the patient’s incapacity for the covered entity to ask the patient about discussing her care or payment with a family member or other person, a covered entity may share this information with the person when, in exercising professional judgment, it determines that doing so would be in the best interest of the patient. See 45 CFR 164.510(b). Thus, for example:

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A surgeon may, if consistent with such professional judgment, inform a patient’s spouse, who accompanied her husband to the emergency room, that the patient has suffered a heart attack and provide periodic updates on the patient’s progress and prognosis.

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A doctor may, if consistent with such professional judgment, discuss an incapacitated patient’s condition with a family member over the phone.

In addition, the Privacy Rule expressly permits a covered entity to use professional judgment and experience with common practice to make reasonable inferences about the patient’s best interests in allowing another person to act on behalf of the patient to pick up a filled prescription, medical supplies, X-rays, or other similar forms of protected health information. For example, when a person comes to a pharmacy requesting to pick up a prescription on behalf of an individual he identifies by name, a pharmacist, based on professional judgment and experience with common practice, may allow the person to do so.

Can the fact that a patient has been "treated and released," or that a patient has died, be released as part of the facility directory?

Yes. The fact that a patient has been "treated and released," or that a patient has died, may be released as part of the directory information about the patient’s general condition and location in the facility, provided that the other requirements at 45 CFR 164.510(a) also are followed.

Does the HIPAA Privacy Rule permit hospitals and other health care facilities to inform visitors or callers about a patient’s location in the facility and general condition?

Yes. Covered hospitals and other covered health care providers can use a facility directory to inform visitors or callers about a patient’s location in the facility and general condition. The Privacy Rule permits a covered hospital or other covered health care provider to maintain in a directory certain information about patients – patient name, location in the facility, health condition expressed in general terms that does not communicate specific medical information about the individual, and religious affiliation. The patient must be informed about the information to be included in the directory, and to whom the information may be released, and must have the opportunity to restrict the information or to whom it is disclosed, or opt out of being included in the directory. The patient may be informed, and make his or her preferences known, orally or in writing. The facility may provide the appropriate directory information – except for religious affiliation – to anyone who asks for the patient by name. Religious affiliation may be disclosed to members of the clergy, who are given additional access to directory information under the Rule.

Even when, due to emergency treatment circumstances or incapacity, the patient has not been provided an opportunity to express his or her preference about how, or if, the information may be disclosed, directory information about the patient may still be made available if doing so is in the individual’s best interest as determined in the professional judgment of the provider, and would not be inconsistent with any known preference previously expressed by the individual. In these cases, as soon as practicable, the covered health care provider must inform the patient about the directory and provide the patient an opportunity to express his or her preference about how, or if, the information may be disclosed. See 45 CFR 164.510(a).

May a hospital or other covered entity notify a patient’s family member or other person that the patient is at their facility?

Yes. The HIPAA Privacy Rule, at 45 CFR 164.510(b), permits covered entities to notify, or assist in the notification of, family members, personal representatives, or other persons responsible for the care of the patient, of the patient’s location, general condition, or death. Where the patient is present, or is otherwise available prior to the disclosure, and has capacity to make health

care decisions, the covered entity may notify family and these other persons if the patient agrees or, when given the opportunity, does not object. The covered entity may also use or disclose this information to notify the family and these other persons if it can reasonably infer from the circumstances, based on professional judgment, that the patient does not object. Under these circumstances, for example:

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A doctor may call a patient’s wife to tell her that her husband was in a car accident and is being treated in the emergency room for minor injuries.

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A doctor may contact a pregnant patient’s husband to let him know that his wife arrived at the hospital in labor and is about to give birth.

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A nurse may contact the patient’s friend to let him know that his roommate broke his leg falling down the stairs, has had surgery, and is in recovery.

Even when the patient is not present or it is impracticable because of emergency or incapacity to ask the patient about notifying someone, a covered entity can still notify family and these other persons when, in exercising professional judgment, it determines that doing so would be in the best interest of the patient. See 45 CFR 164.510(b). For example, a doctor may, using such professional judgment, call the adult daughter of an incapacitated patient to inform her that her father suffered a stroke and is in the intensive care unit of a hospital.

Does the HIPAA Privacy Rule permit a hospital to inform callers or visitors of a patient’s location and general condition in the emergency room, even if the patient’s information would not normally be included in the main hospital directory of admitted patients?

Yes. The Privacy Rule permits covered entities to maintain more than one type of patient directory, and to maintain multiple versions of them, provided that the other requirements at 45 CFR 164.510(a) also are followed. For instance, emergency rooms that maintain directory information, even though separate from, or in a form different than, the hospital directory of admitted patients, may still disclose the information consistent with the requirements of the Privacy Rule. For further information about how this section of the Rule applies, see our other FAQs on this topic by searching on the term "directory."

Can the phone number of a patient’s room be released as part of the facility directory?

Yes. The phone number of the patient’s room in the facility may be released as part of the directory information about the patient’s location in the facility, provided that the other requirements at 45 CFR 164.510(a) also are followed. For further information about how this section of the Rule applies, see our other FAQs on this topic by searching on the term "directory."

v Disclosures Required by Law

My State requires consent to use or disclose health information. Does the HIPAA Privacy Rule take away this protection?

No. The Privacy Rule does not prohibit a covered entity from obtaining an individual’s consent to use or disclose his or her health information and, therefore, presents no barrier to the entity’s ability to comply with State law requirements.

Won’t the HIPAA Privacy Rule’s minimum necessary standard impede the ability of workers’ compensation insurers, State administrative agencies, and employers to obtain the health information needed to pay injured or ill workers the benefits guaranteed them under State workers’ compensation system?

No. The Privacy Rule is not intended to impede the flow of health information to those who need it to process or adjudicate claims, or coordinate care, for injured or ill workers under workers’ compensation systems. The minimum necessary standard generally requires covered entities to make reasonable efforts to limit uses and disclosures of, as well as requests for, protected health information to the minimum necessary to accomplish the intended purpose. For disclosures of protected health information made for workers’ compensation purposes under 45 CFR 164.512(l), the minimum necessary standard permits covered entities to disclose information to the full extent authorized by State or other law. In addition, where protected health information is requested by a State workers’ compensation or other public official for such purposes, covered entities are permitted reasonably to rely on the official’s representations that the information requested is the minimum necessary for the intended purpose. See 45 CFR 164.514(d)(3)(iii)(A).

For disclosures of protected health information for payment purposes, covered entities may disclose the type and amount of information necessary to receive payment for any health care provided to an injured or ill worker.

The minimum necessary standard does not apply to disclosures that are required by State or other law or made pursuant to the individual’s authorization.

Does the HIPAA Privacy Rule permit nursing homes and other health care institutions to disclose information concerning admissions of supplemental security income (SSI) recipients to the Social Security Administration (SSA)?

Yes. SSA requires nursing homes, extended care facilities, and intermediate care facilities to report to SSA, within 2 weeks, admissions information about anyone receiving SSI who is admitted to the institution. The purpose of these reporting requirements is to prevent SSI overpayments caused by a SSI recipient’s failure to timely report changes in eligibility. These requirements are stated in the Social Security Act (42 U.S.C. 1383(e)(1)(C)), and communicated through SSA’s guidance and other implementation materials. The Privacy Rule permits covered entities to disclose protected health information without the individual’s authorization as required to comply with this law. See 45 CFR 164.512(a).

I am a health care provider and my State law says I have to provide a workers’ compensation insurer, upon request, with an injured workers’ records that related to treatment or hospitalization for which compensation is being sought. Am I permitted to disclose the information required by my State law?

Yes. The HIPAA Privacy Rule permits a covered entity to disclose protected health information as necessary to comply with State law. No minimum necessary determination is required. See 45 CFR 164.512(a) and 164.502(b).

Are location information services of collection agencies, which are required under the Fair Debt Collection Practices Act, permitted under the HIPAA Privacy Rule?

"Payment" is broadly defined as activities by health plans or health care providers to obtain premiums or obtain or provide reimbursements for the provision of health care. The activities specified are by way of example and are not intended to be an exclusive listing. Billing, claims management, collection activities and related data processing are expressly included in the definition of "payment." See the definition of "payment" at 45 CFR 164.501. Obtaining information about the location of the individual is a routine activity to facilitate the collection of amounts owed and the management of accounts receivable, and, therefore, would constitute a payment activity. See 45 CFR 164.501. The covered entity and its business associate would also have to comply with any limitations placed on location information services by the Fair Debt Collection Practices Act.

v Disclosures for Rule Enforcement

Why would a HIPAA Privacy Rule require covered entities to turn over anybody’s personal health information as part of a government enforcement process?

An important ingredient in ensuring compliance with the Privacy Rule is the Department of Health and Human Services’ (HHS) responsibility to investigate complaints that the Rule has been violated and to follow up on other information regarding noncompliance. At times, this responsibility entails seeing personal health information, such as when an individual indicates to the Department that they believe a covered entity has not properly handled their medical records.

What information would be needed depends on the circumstances and the alleged violations. The Privacy Rule limits HHS Office for Civil Rights’ (OCR) access to information that is "pertinent to ascertaining compliance." In some cases, no personal health information may be needed. For instance, OCR would need to review only a business contract to determine whether a health plan included appropriate language to protect privacy when it hired an outside company to help process claims.

Examples of investigations that may require OCR to have access to protected health information include:

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Allegations that a covered entity refused to note a request for correction in a patient’s medical record, or did not provide complete access to a patient’s medical records to that patient.

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Allegations that a covered entity used health information for marketing purposes without first obtaining the individuals’ authorization when required by the Rule. OCR may need to review information in the marketing department that contains personal health information, to determine whether a violation has occurred.

Does the HIPAA Privacy Rule require my doctor to send my medical records to the government?

No. The Rule does not require a physician or any other covered entity to send medical information to the government for a government data base or similar operation. This Rule does not require or allow any new government access to medical information, with one exception: the Rule does give the Department of Health and Human Services Office for Civil Rights (OCR) the authority to investigate complaints that Privacy Rule protections or rights have been violated, and otherwise to ensure that covered entities comply with the Rule.

For enforcement purposes, OCR may need to look at how a covered entity handled medical records and other personal health information, as is typical in many enforcement settings. This investigative authority is needed so that the Rule can be enforced, and to ensure the independent review of consumers’ concerns over privacy violations. Even so, the Privacy Rule limits disclosures to OCR to information that is "pertinent to ascertaining compliance." OCR will maintain stringent controls to safeguard any individually identifiable health information that it receives. If covered entities could avoid or ignore enforcement requests, consumers would not have a way to ensure an independent review of their concerns about privacy violations under the Rule.

v Disclosures for Law Enforcement Purposes

Will the HIPAA Privacy Rule make it easier for police and law enforcement agencies to get my medical information?

No. The Rule does not expand current law enforcement access to individually identifiable health information. In fact, it limits access to a greater degree than currently exists, since the Rule establishes new procedures and safeguards that restrict the circumstances under which a covered entity may give such information to law enforcement officers.

For example, the Rule limits the type of information that covered entities may disclose to law enforcement, absent a warrant or other prior process, when law enforcement is seeking to identify or locate a suspect. It specifically prohibits disclosure of DNA information for this purpose, absent some other legal requirements such as a warrant. Similarly, under most circumstances, the Privacy Rule requires covered entities to obtain permission from persons who have been the victim of domestic violence or abuse before disclosing information about them to law enforcement. In most States, such permission is not required today.

Where State law imposes additional restrictions on disclosure of health information to law enforcement, those State laws continue to apply. This Rule sets a national floor of legal protections; it is not a set of "best practices."

Even in those circumstances when disclosure to law enforcement is permitted by the Rule, the Privacy Rule does not require covered entities to disclose any information. Some other Federal or State law may require a disclosure, and the Privacy Rule does not interfere with the operation of these other laws. However, unless the disclosure is required by some other law, covered entities should use their professional judgment to decide whether to disclose information, reflecting their own policies and ethical principles. In other words, doctors, hospitals, and health plans could continue to follow their own policies to protect privacy in such instances.

v Authorizations

What is the difference between "consent" and "authorization" under the HIPAA Privacy Rule?

The Privacy Rule permits, but does not require, a covered entity voluntarily to obtain patient consent for uses and disclosures of protected health information for treatment, payment, and health care operations. Covered entities that do so have complete discretion to design a process that best suits their needs.

By contrast, an "authorization" is required by the Privacy Rule for uses and disclosures of protected health information not otherwise allowed by the Rule. Where the Privacy Rule requires patient authorization, voluntary consent is not sufficient to permit a use or disclosure of protected health information unless it also satisfies the requirements of a valid authorization. An authorization is a detailed document that gives covered entities permission to use protected health information for specified purposes, which are generally other than treatment, payment, or health care operations, or to disclose protected health information to a third party specified by the individual. An authorization must specify a number of elements, including a description of the protected health information to be used and disclosed, the person authorized to make the use or disclosure, the person to whom the covered entity may make the disclosure, an expiration date, and, in some cases, the purpose for which the information may be used or disclosed. With limited exceptions, covered entities may not condition treatment or coverage on the individual providing an authorization.

When is an authorization required from the patient before a provider or health plan engages in marketing to that individual?

The HIPAA Privacy Rule expressly requires an authorization for uses or disclosures of protected health information for ALL marketing communications, except in two circumstances: (1) when the communication occurs in a face-to-face encounter between the covered entity and the individual; or (2) the communication involves a promotional gift of nominal value.

If the marketing communication involves direct or indirect remuneration to the covered entity from a third party, the authorization must state that such remuneration is involved.

May a covered entity use or disclose a patient’s entire medical record based on the patient’s signed authorization?

Yes, as long as the authorization describes, among other things, the information to be used or disclosed by the covered entity in a "specific and meaningful fashion," and is otherwise valid under the Privacy Rule. See 45 CFR 164.508(b)(1) and 164.508(c)(1)(i). An authorization would be valid if it authorized the covered entity to use or disclose an "entire medical record" or "complete patient file." On the other hand, without further definition, an authorization to use or disclose "all protected health information" might not be sufficiently specific, since protected health information encompasses a wider range of information than that which is typically understood to be included in the medical record, and individuals are less likely to understand the breadth of information that may be defined as "protected health information."

Must an authorization include an expiration date?

The Privacy Rule requires that an authorization contain either an expiration date or an expiration event that relates to the individual or the purpose of the use or disclosure. For example, an authorization may expire "one year from the date the authorization is signed," "upon the minor’s age of majority," or "upon termination of enrollment in the health plan." An authorization remains valid until its expiration date or event, unless effectively revoked in writing by the individual before that date or event. The fact that the expiration date on an authorization may exceed a time period established by State law does not invalidate the authorization under the Privacy Rule, but a more restrictive State law would control how long the authorization is effective.

Is a copy, facsimile, or electronically transmitted version of a signed authorization valid under the Privacy Rule?

Yes. Under the Privacy Rule, a covered entity may use or disclose protected health information pursuant to a copy of a valid and signed authorization, including a copy that is received by facsimile or electronically transmitted.

May a valid authorization list categories of persons who may use or disclose protected health information, without naming specific individuals or entities?

Yes. One authorization form may be used to authorize uses and disclosures by classes or categories of persons or entities, without naming the particular persons or entities. See 45 CFR 64.508 (c)(1)(ii). For example, it would be sufficient if an authorization authorized disclosures by "any health plan, physician, health care professional, hospital, clinic, laboratory, pharmacy, medical facility, or other health care provider that has provided payment, treatment or services to me or on my behalf" or if an authorization authorized disclosures by "all medical sources." A separate authorization specifically naming each health care provider from whom protected health information may be sought is not required.

Similarly, the Rule permits the identification of classes of persons to whom the covered entity is authorized to make a disclosure. See 45 CFR 164.508(c) (1)(iii). Thus, a valid authorization may authorize disclosures to a particular entity, particular person, or class of persons, such as "the employees of XYZ division of ABC insurance company."

Does the Privacy Rule permit a covered entity to use or disclose protected health information pursuant to an authorization form that was prepared by a third party?

Yes. A covered entity is permitted to use or disclose protected health information pursuant to any authorization that meets the Privacy Rule’s requirements at 45 CFR 164.508. The Privacy Rule requires that an authorization contain certain core elements and statements, but does not specify who may draft an authorization (i.e., it could be drafted by any entity) or dictate any particular format for an authorization. Thus, a covered entity may disclose protected health information as specified in a valid authorization that has been created by another covered entity or a third party, such as an insurance company or researcher.

May a covered entity disclose protected health information specified in an authorization, even if that information was created after the authorization was signed?

Yes, provided that the authorization encompasses the category of information that was later created, and that the authorization has not expired or been revoked by the individual. Unless otherwise expressly limited by the authorization, a covered entity may use or disclose the protected health information identified on the authorization regardless of when the information was created.

Does the Privacy Rule require that an authorization be notarized or include a witness signature?

The Privacy Rule does not require that a document be notarized or witnessed.

Can an authorization be used together with other written instructions from the intended recipient of the information?

A transmittal or cover letter can be used to narrow or provide specifics about a request for protected health information as described in an authorization, but it cannot expand the scope of the authorization. For example, if an individual has authorized the disclosure of "all medical records" to an insurance company, the insurance company could by cover letter narrow the request to the medical records for the last 12 months. The cover letter could also specify a particular employee or address for the "class of persons" designated in the authorization to receive the information. By contrast, an insurance company could not by cover letter extend the expiration date of an authorization, or expand the scope of information set forth in the authorization.

Can an individual revoke his or her authorization?

Yes. The Privacy Rule gives individuals the right to revoke, at any time, an authorization they have given. The revocation must be in writing, and is not effective until the covered entity receives it. In addition, a written revocation is not effective with respect to actions a covered entity took in reliance on a valid authorization, or where the authorization was obtained as a condition of obtaining insurance coverage and other law provides the insurer with the right to contest a claim under the policy or the policy itself.

The Privacy Rule requires that the authorization must clearly state the individual’s right to revoke; and the process for revocation must either be set forth clearly on the authorization itself, or if the covered entity creates the authorization, and its Notice of Privacy Practices contains a clear description of the revocation process, the authorization can refer to the Notice of Privacy Practices. Authorization forms created by or submitted through a third party should not imply that revocation is effective when the third party receives it, since the revocation is not effective until a covered entity which had previously been authorized to make the disclosure receives it.

Does the HIPAA Privacy Rule prohibit researchers from conditioning participation in a clinical trial on an authorization to use/disclose existing protected health information?

No. The Privacy Rule does not address conditions for enrollment in a research study. Therefore, the Privacy Rule in no way prohibits researchers from conditioning enrollment in a research study on the execution of an authorization for the use of preexisting health information

Does the HIPAA Privacy Rule permit doctors, nurses, and other health care providers to share patient health information for treatment purposes without the patient’s authorization?

Yes. The Privacy Rule allows those doctors, nurses, hospitals, laboratory technicians, and other health care providers that are covered entities to use or disclose protected health information, such as X-rays, laboratory and pathology reports, diagnoses, and other medical information for treatment purposes without the patient’s authorization. This includes sharing the information to consult with other providers, including providers who are not covered entities, to treat a different patient, or to refer the patient. See 45 CFR 164.506.

v Marketing Uses and Disclosures

Are appointment reminders allowed under the HIPAA Privacy Rule without authorizations?

Yes, appointment reminders are considered part of treatment of an individual and, therefore, can be made without an authorization.

When is an authorization required from the patient before a provider or health plan engages in marketing to that individual?

The HIPAA Privacy Rule expressly requires an authorization for uses or disclosures of protected health information for ALL marketing communications, except in two circumstances: (1) when the communication occurs in a face-to-face encounter between the covered entity and the individual; or (2) the communication involves a promotional gift of nominal value.

If the marketing communication involves direct or indirect remuneration to the covered entity from a third party, the authorization must state that such remuneration is involved.

How can I distinguish between activities for treatment or health care operations versus marketing activities?

The overlap among common usages of the terms "treatment," "healthcare operations," and "marketing" is unavoidable. For instance, in recommending treatments, providers and health plans sometimes advise patients to purchase goods and services. Similarly, when a health plan explains to its members the benefits it provides, it too is encouraging the use or purchase of goods and services.

The HIPAA Privacy Rule defines these terms specifically, so they can be distinguished. For example, the Privacy Rule excludes treatment communications and certain health care operations activities from the definition of "marketing." If a communication falls under one of the definition’s exceptions, the marketing rules do not apply. In these cases, covered entities may engage in the activity without first obtaining an authorization. See the fact sheet on this web site about marketing, as well as the definition of "marketing" at 45 CFR 164.501, for more information.

However, if a health care operation communication does not fall within one of these specific exceptions to the marketing definition, and the communication falls under the definition of "marketing," the Privacy Rule’s provisions restricting the use or disclosure of protected health information for marketing purposes will apply. For these marketing communications, the individual’s authorization is required before a covered entity may use or disclose protected health information.

Do disease management, health promotion, preventive care, and wellness programs fall under the HIPAA Privacy Rule’s definition of "marketing"?

Generally, no. To the extent the disease management or wellness program is operated by the covered entity directly or by a business associate, communications about such programs are not marketing because they are about the covered entity’s own health-related services. So, for example, a hospital’s Wellness Department could start a weight-loss program and send a flyer to all patients seen in the hospital over the past year who meet the definition of obese, even if those individuals were not specifically seen for obesity when they were in the hospital.

Moreover, a communication that merely promotes health in a general manner and does not promote a specific product or service from a particular provider does not meet the definition of "marketing." Such communications may include population-based activities in the areas of health education or disease prevention. Examples of general health promotional material include mailings reminding women to get an annual mammogram; mailings providing information about how to lower cholesterol, new developments in health care (e.g., new diagnostic tools), support groups, organ donation, cancer prevention, and health fairs.

May covered entities use information regarding specific clinical conditions of individuals in order to communicate about products or services for such conditions without a prior authorization?

Yes, if the communication is for the individual’s treatment or for case management, care coordination, or the recommendation of alternative therapies. The HIPAA Privacy Rule permits the use of clinical information to the extent it is reasonably necessary for these communications. Similarly, population-based activities in the areas of health education or disease prevention are not considered marketing when they promote health in a general manner. Again clinical information may be used for such communications, such as in targeting a public education campaign.

Are health care providers required to seek a prior authorization before discussing a product or service with a patient, or giving a product or service to a patient, in a face-to-face encounter?

No. In face-to-face encounters, the HIPAA Privacy Rule allows covered entities to give or discuss products or services, even when not health-related, to patients without a prior authorization. This exception prevents unnecessary intrusion into the doctor-patient relationship. Physicians may give out free pharmaceutical samples, regardless of their value. Similarly, hospitals may give infant supplies to new mothers. Moreover, the face-to-face exception would allow providers to leave general circulation materials in their offices for patients to pick up during office visits.

Is it marketing for a covered entity to describe products or services that are provided by the covered entity to its patients, or to describe products or services that are included in the health plan’s plan of benefits?

No. The HIPAA Privacy Rule excludes from the definition of "marketing" communications made to describe a covered entity’s health-related product or service (or payment for such product or service) that is provided by, or included in a plan of benefits of, the covered entity making the communication. Thus, it would not be marketing for a physician who has developed a new anti-snore device to send a flyer describing it to all of her patients (whether or not each patient has actually sought treatment for snoring). Nor would it be marketing for an ophthalmologist or health plan to send existing patients or members discounts for eye-exams or eyeglasses available only to the patients and members. Similarly, it would not be marketing for an insurance plan to send its members a description of covered benefits, payment schedules, and claims procedures.

Can contractors (business associates) use protected health information for its own marketing purposes?

No. While covered entities may share protected health information with their contractors who meet the definition of "business associates" under the HIPAA Privacy Rule, that definition is limited to contractors that obtain protected health information to perform or assist in the performance of certain health care operations on behalf of covered entities. Thus, business associates, with limited exceptions, cannot use protected health information for their own purposes. Although, under the HIPAA statute, the Privacy Rule cannot govern contractors directly, the Rule does set clear parameters for how covered entities may contract with business associates. See 45 CFR 164.502(e) and 164.504(e), and the definition of "business associate" at 45 CFR 160.103.

Further, the Privacy Rule expressly prohibits health plans and covered health care providers from selling protected health information to third parties for the third party’s own marketing activities, without authorization. So, for example, a pharmacist cannot, without patient authorization, sell a list of patients to a pharmaceutical company, for the pharmaceutical company to market its own products to the individuals on the list.

Can telemarketers obtain my health information and use it to call me to sell good and services?

Under the HIPAA Privacy Rule, a covered entity can share protected health information with a telemarketer only if the covered entity has either obtained the individual’s prior written authorization to do so, or has entered into a business associate relationship with the telemarketer for the purpose of making a communication that is not marketing, such as to inform individuals about the covered entity’s own goods or services.

If the telemarketer is a business associate under the Privacy Rule, it must agree by contract to use the information only for communicating on behalf of the covered entity, and not to market its own goods or services (or those of another third party).

What are examples of "alternative treatments" that are excepted from the HIPAA Privacy Rule’s definition of "marketing"?

Alternative treatments are treatments that are within the range of treatment options available to an individual. For example, it would be an alternative treatment communication if a doctor, in response to an inquiry from a patient with skin rash about the range of treatment options, mails the patient a letter recommending that the patient purchase various ointments and medications described in brochures enclosed with the letter. Alternative treatment could also include alternative medicine. Thus, alternative treatments would include communications by a nurse midwife who recommends or sells vitamins and herbal preparations, dietary and exercise programs, massage services, music or other alternative types of therapy to her pregnant patients.

Does the HIPAA Privacy Rule expand the ability of providers, plans, marketers and others to use my protected health information to market goods and services to me? Does the Privacy Rule make it easier for health care businesses to engage in door-to-door sales and marketing efforts?

No. The Privacy Rule’s limitations on the use or disclosure of protected health information for marketing purposes do not exist in most States today. For example, the Rule requires patients’ authorization for the following types of uses or disclosures of protected health information for marketing:

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Selling protected health information to third parties for their use and reuse. Thus, under the Rule, a hospital or other provider may not sell names of pregnant women to baby formula manufacturers or magazines without an authorization.

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Disclosing protected health information to outsiders for the outsiders’ independent marketing use. Under the Rule, doctors may not provide patient lists to pharmaceutical companies for those companies’ drug promotions without an authorization.

Without these Privacy Rule restrictions, these activities could occur with no authorization from the individual in most jurisdictions. In addition, if a State law provided additional limitations on disclosures of information for related activities, the Privacy Rule generally would not interfere with those laws.

Moreover, under the "business associate" provisions of the Privacy Rule, a covered entity may not give protected health information to a telemarketer, door-to-door salesperson, or other third party it has hired to make permitted communications (for example, about a covered entities’ own goods and services) unless that third party has agreed by contract to use the information only for communicating on behalf of the covered entity. Without the Privacy Rule, there may be no restrictions on how third parties reuse information they obtain from health plans and providers. See the fact sheet and frequently asked questions on this web site about the business associate standard for more information.

Can health plans communicate about health-related products or services to enrollees that add value to, but are not part of, a plan of benefits?

Yes. The provision of value-added items or services (VAIS) is a common practice, particularly for managed care organizations. Under the HIPAA Privacy Rule, communications may qualify under the marketing exception for a communication about a health plan’s plan of benefits, even if the VAIS are not considered plan benefits for the Adjusted Community Rate purposes. To qualify for this exclusion, however, the VAIS must meet two conditions. First, they must be health-related. Therefore, discounts offered by Medicare + Choice or other managed care organizations for eyeglasses may be considered part of the plan’s benefits, whereas discounts to attend movie theaters will not. Second, such items and services must demonstrably "add value" to the plan’s membership and not merely be a pass-through of a discount or item available to the public at large.

So, a Medicare + Choice or other managed care organization could offer its members a special discount opportunity for eyeglasses and contact lenses without obtaining authorizations if the discount were only available through membership in the managed care organization. However, such communications would need an authorization if the members would be able to obtain such discounts directly from the eyeglass store. Similarly, a Medicare + Choice or other managed care organization could offer its members a special discount opportunity for a prescription drug card benefit or for a health/fitness club membership, which is not available to consumers on the open market. On the other hand, a Medicare+Choice or other managed care organization would need an authorization to notify its members of a discount to a movie theater available only to its members.

Must insurance agents that are business associates of a health plan seek a prior authorization before talking to a customer in a face-to-face encounter about the insurance company’s other lines of business?

No. In the specific case of face-to-face encounters, the HIPAA Privacy Rule allows health plans and their business associates to market both health and non-health insurance products to individuals.

Are prior authorizations required when a doctor or health plan distributes promotional gifts of nominal value?

No. In a specific exception, the HIPAA Privacy Rule allows covered entities to distribute items commonly known as promotional gifts of nominal value without prior authorization, even if such items are distributed with the intent of encouraging the receiver to buy the products or services. This authorization exception generally applies to items and services of a third party, whether or not they are health-related, or items and services of the covered entity that are not health-related. A covered doctor, for instance, may send patients items such as pens, note-pads, and cups embossed with a health plan’s logo without prior authorization. Similarly, dentists may give patients free toothbrushes, floss and toothpaste.

Is it marketing for an insurance plan or health plan to send enrollees notices about changes, replacements, or improvements to existing plans?

No. The HIPAA Privacy Rule excludes from the definition of "marketing," communications about replacements of, or enhancements to, a health plan. Therefore, notices about changes in deductibles, co-pays and types of coverage, such as prescription drugs, are not marketing. Likewise, a notice to a family warning that a student reaching the age of majority on a parental policy will lose coverage, then offering continuation coverage, would not be considered marketing. Nor are special health care policies such as guaranteed issue products and conversion policies considered marketing. Similarly, notices from a health plan about its long term care benefits would not be considered marketing.

It would be considered marketing, however, for a health plan to send to its members promotional material about insurance products that are considered to be "excepted benefits" (described in section 2791(c)(1) of the Public Health Service Act), such as accident only policies. It would likewise be marketing for health plans to describe other lines of insurance, such as life insurance policies. Generally, such communications require authorizations.

What effect do the "marketing" provisions of the HIPAA Privacy Rule have on Federal or State fraud and abuse statutes?

The Privacy Rule makes it clear that nothing in the marketing provisions of the Privacy Rule are to be construed as amending, modifying, or changing any rule or requirement related to any other Federal or State statutes or regulations, including specifically anti-kickback, fraud and abuse, or self-referral statutes or regulations, or to authorize or permit any activity or transaction currently proscribed by such statutes and regulations. Examples of such laws include the anti-kickback statute (section 1128B(b) of the Social Security Act), safe harbor regulations (42 CFR Parts 411 and 424), and HIPAA statute on self-referral (section 1128C of the Social Security Act). The definition of "marketing" is applicable solely to the Privacy Rule and the permissions granted by the Rule are only for a covered entity’s use or disclosure of protected health information. In particular, although the Privacy Rule defines the term "marketing" to exclude communications to an individual to recommend, purchase, or use a product or service as part of the treatment of the individual or for case management or care coordination of that individual, such communication by a health care professional may violate the anti-kickback statute. Similar examples of pharmacist communications with patients relating to the marketing of products on behalf of pharmaceutical companies were identified by the Office of the Inspector General (OIG) as problematic in a 1994 Special Fraud Alert (December 19, 1994, 59 FR 65372). Other violations have involved home health nurses and physical therapists acting as marketers for durable medical equipment companies. Although a particular communication under the Privacy Rule may not require patient authorization because it is not "marketing," or may require patient authorization because it is "marketing" as the Rule defines it, the arrangement may nevertheless violate other statutes and regulations administered by the Department of Health and Human Services, Department of Justice, or other Federal or State agencies.

Is it marketing for a covered entity to describe the entities participating in a health care provider network or a health plan network?

No. The HIPAA Privacy Rule excludes from the definition of "marketing," communications by a covered entity to describe the entities participating in a health care provider network or a health plan network. Thus, it would not be marketing for a health plan or insurer to mail its members or enrollees a list of health care providers in the health plan network or for an independent physicians association to send its patients a preferred provider list.

Are communications concerning information to beneficiaries about government programs or government-sponsored programs "marketing" under the HIPAA Privacy Rule?

No. Communications about government and government-sponsored programs do not fall within the definition of "marketing." There is no commercial component to communications about benefits available through public programs. Therefore, a covered entity is permitted to use and disclose protected health information to communicate about eligibility for such programs as Medicare, Medicaid, or the State Children’s Health Insurance Program (SCHIP).

v Workers' Compensation Disclosures

Does an individual have a right under the HIPAA Privacy Rule to restrict the protected health information his or her health care provider discloses for workers’ compensation purposes?

Individuals do not have a right under the Privacy Rule at 45 CFR 164.522(a) to request that a covered entity restrict a disclosure of protected health information about them for workers’ compensation purposes when that disclosure is required by law or authorized by, and necessary to comply with, a workers’ compensation or similar law. See 45 CFR 164.522(a) and 164.512(a) and (l).

Does the HIPAA Privacy Rule permit a health care provider to disclose an injured or ill worker’s protected health information without his or her authorization when requested for purposes of adjudicating the individual’s workers’ compensation claim?

Covered entities are permitted to disclose protected health information for such purposes as authorized by, and to the extent necessary to comply with, workers’ compensation law. See 45 CFR 164.512(l). In addition, the Privacy Rule generally permits covered entities to disclose protected health information in the course of any judicial or administrative proceeding in response to a court order, subpoena, or other lawful process. See 45 CFR 164.512(e).

My State law says I may disclose records, relating to the treatment I provided to an injured worker, to a workers’ compensation insurer for purposes of determining the amount of or entitlement to payment under the workers’ compensation system. Am I allowed to share this information under the HIPAA Privacy Rule?

Yes. A covered entity is permitted to disclose an individual’s protected health information as necessary to comply with and to the full extent authorized by workers’ compensation law. See 45 CFR 164.512(l).

My State law says I may provide information regarding an injured workers’ previous condition, which is not directly related to the claim for compensation, to an employer or insurer if I obtain the workers’ written release. Am I permitted to make this disclosure under the HIPAA Privacy Rule?

A covered entity may disclose protected health information where the individual’s written authorization has been obtained, consistent with the Privacy Rule’s requirements at 45 CFR 164.508. Thus, a covered entity would be permitted to make the above disclosure if the individual signed such an authorization.

v Notice of Privacy Practices 

Are health care providers required by the HIPAA Privacy Rule to post their entire notice at their facility or may they post just a brief description of the notice?

Covered health care providers that maintain an office or other physical site where they provide health care directly to individuals are required to post their entire notice at the facility in a clear and prominent location. The Privacy Rule, however, does not prescribe any specific format for the posted notice, just that it include the same information that is distributed directly to the individual. Covered health care providers have discretion to design the posted notice in a manner that works best for their facility, which may be to simply post a copy of the pages of the notice that is provided directly to individuals.

Is a physician required to give her notice to every patient or can she just post the notice in her waiting room and give a copy to those patients who ask for it?

The HIPAA Privacy Rule requires a covered health care provider with direct treatment relationships with individuals to give the notice to every individual no later than the date of first service delivery to the individual and to make a good faith effort to obtain the individual’s written acknowledgment of receipt of the notice. If the provider maintains an office or other physical site where she provides health care directly to individuals, the provider must also post the notice in the facility in a clear and prominent location where individuals are likely to see it, as well as make the notice available to those who ask for a copy. See 45 CFR 164.520(c) for other notice provision requirements.

Does the HIPAA Privacy Rule require a business associate to create a notice of privacy practices?

No. However, a covered entity must ensure through its contract with the business associate that the business associate’s uses and disclosures of protected health information and other actions are consistent with the covered entity’s privacy policies, as stated in covered entity’s notice. Also, a covered entity may use a business associate to distribute its notice to individuals.

How are health care providers supposed to provide the notice to individuals and obtain their written acknowledgment of the notice when the first treatment encounter is over the phone or in some other manner that is not face-to-face?

The HIPAA Privacy Rule is intended to be flexible enough to address the various types of relationships that covered health care providers may have with the individuals they treat, including those treatment situations that are not face-to-face. For example, a health care provider who first treats a patient over the phone satisfies the notice provision requirements of the Privacy Rule by mailing the notice to the individual the same day, if possible. To satisfy the requirement that the provider also make a good faith effort to obtain the individual’s acknowledgment of the notice, the provider may include a tear-off sheet or other document with the notice that requests that the acknowledgment be mailed back to the provider. The health care provider is not in violation of the Rule if the individual chooses not to mail back an acknowledgment; and a file copy of the form sent to the patient would be adequate documentation of the provider’s good faith effort to obtain the acknowledgment.

Where a health care provider’s initial contact with the patient is simply to schedule an appointment or a procedure, the notice provision and acknowledgment requirements may be satisfied at the time the individual arrives at the provider’s facility for his or her appointment.

For service provided electronically, the notice must be sent electronically automatically and contemporaneously in response to the individual’s first request for service. In this situation, an electronic return receipt or other return transmission from the individual is considered a valid written acknowledgment of the notice.

Is a pharmacist permitted to have customer acknowledge receipt of the notice by signing or initialing the log book that they already sign when they pick up prescriptions?

Yes, provided that the individual is clearly informed on the log book of what they are acknowledging and the acknowledgment is not also used as a waiver or permission for something else that also appears on the log book (such as a waiver to consult with the pharmacist). The HIPAA Privacy Rule provides covered health care providers with discretion to design an acknowledgment process that works best for their businesses.

Must a covered entity with a Notice of Privacy Practices that reflects more stringent State laws of multiple States, revise the whole Notice every time one State law materially changes?

The Privacy Rule requires the Notice of Privacy Practices (Notice) to identify, among other things, what uses and disclosures the covered entity may make of protected health information. The Notice must reflect any State law(s) that is more stringent than the Privacy Rule with respect to the use or disclosure of this information. Where the covered entity is subject to the privacy laws of multiple States, the more stringent use and disclosure laws of each of the States, if any, must be reflected in the Notice. See 45 CFR 164.520(b)(1) (ii)(C). When there is a material revision to the Notice based on a change in State law, covered entities must use the revised Notice to meet the Rule’s requirements for distribution of the Notice that occur on or after the effective date of the revised Notice. See, generally, §§164.520(c)(1)-(3). In particular, a health plan must provide individuals (in most cases, the named insured) then covered by the plan with the revised Notice within 60 days of the revision. See §164.520(c)(1)(i)(C).

The Notice requirements are intended to ensure that individuals are fairly informed about how a covered entity may use or disclose their personal health information, including important limitations imposed by State law. Although a covered entity can describe more stringent State privacy laws in the uses and disclosures section of its Notice, this may be more confusing than informative to the individual, particularly where multiple and varying State laws may be applicable. There are other ways a covered entity can design its Notice that may make this information easier for the individual to read and understand, as well as to facilitate the covered entity’s ability to keep the information current and accurate. For instance, a general statement could be included in the uses and disclosures section of the Notice that clearly identifies and refers the reader to a separate section of the Notice which describes the more stringent State privacy law(s) and more fully informs the reader about how protected health information may be used and disclosed. Thus, when more stringent State privacy laws materially change the covered entity’s privacy practices, the covered entity would need to revise only the section of the Notice that contains the State law specific information.

Having a separable section on more stringent State laws can also facilitate distribution of the revised Notice when material changes occur in this section of the Notice. The revised State law section, if on a separate page, may be more readily inserted in or associated with existing Notices in place of the outdated material.

Can covered entities distribute their notices as part of other mailings or distributions?

Yes. The HIPAA Privacy Rule provides covered entities with discretion in this area; no special or separate mailings or distributions are required to satisfy the Privacy Rule’s notice distribution requirements. Thus, a health plan distributing its notice through the mail, in accordance with 45 CFR 164.520(c)(1), may do so as part of another mailing to the individual (e.g., by including the notice with Summary Plan Descriptions). Similarly, a covered entity that e-mails its notice to an individual, in accordance with 45 CFR 164.520(c)(3), may include additional materials in the e-mail. No separate e-mail is required. However, the Privacy Rule continues to prohibit covered entities from combining the notice in a single document with an authorization form (see 45 CFR 164.508(b)(3)); and direct treatment providers, other than in emergency situations, must provide the notice at or before the date of first service delivery, and must make a good faith effort to obtain the individual’s written acknowledgment of receipt of the notice.

Does the HIPAA Privacy Rule require a health care provider to obtain a new acknowledgment of receipt of the notice from patients if the facility changes its privacy policy?

No. A covered health care provider with a direct treatment relationship with individuals is required to make a good faith effort to obtain an individual’s acknowledgment of receipt of the notice only at the time the provider first gives the notice to the individual–that is, at first service delivery. See 45 CFR 164.520(c)(2).

As a pediatrician, am I required to give my notice of privacy practices to the children I treat?

The HIPAA Privacy Rule requires a covered health care provider with a direct treatment relationship with the individual to provide the notice to the individual receiving treatment no later than the date of first service delivery. In cases where the individual has a personal representative, as is generally the case when a parent brings a child in for treatment, the provider satisfies the notice distribution requirements by providing the notice to the personal representative (e.g., the child’s parent), and making a good faith effort to obtain the personal representative’s acknowledgment of the notice. In the limited cases where the parent is not the personal representative of the unemancipated minor, such as when the minor is authorized under State law to consent to the treatment and does so, the provider must give its notice to the minor and make a good faith effort to obtain the minor’s acknowledgment of the notice. See 45 CFR 164.502(g)(3) and 164.520(c)(2).

If a health care provider chooses to obtain an individual’s consent to use or disclose protected health information about them, does the provider also have to make a good faith effort to obtain the individual’s acknowledgment of the notice?

Yes. The HIPAA Privacy Rule requires that a covered health care provider with a direct treatment relationship with individuals make a good faith effort to obtain written acknowledgments from those individuals that they have received the provider’s notice, regardless of whether the provider also chooses to obtain the individuals’ consent. However, those providers that choose to obtain consent from individuals have discretion to design one form that includes both a consent and the acknowledgment of receipt of the notice.

Are hospitals or other health care providers required to provide their notices to patients they treat in an emergency?

Hospitals and other covered health care providers with a direct treatment relationship with individuals are not required to provide their notices to patients at the time they are providing emergency treatment. In these situations, the HIPAA Privacy Rule requires only that providers give patients a notice when it is practical to do so after the emergency situation has ended. In addition, where notice is delayed by an emergency treatment situation, the Privacy Rule does not require that providers make a good faith effort to obtain the patient’s written acknowledgment of receipt of the notice.

We participate in an organized health care arrangement (OHCA). How are we to comply with the HIPAA Privacy Rule’s requirements for providing notices and obtaining individuals’ acknowledgments of the notice?

Health care providers and other covered entities that participate in an organized health care arrangement (OHCA) may use a single, joint notice that covers all of the participating covered entities (provided that the conditions at 45 CFR 164.520(d) are met), or may each maintain separate notices. Where a joint notice is provided to an individual by any one of the covered entities to which the joint notice applies, the Privacy Rule’s requirements for providing the notice are satisfied for all others covered by the joint notice. If the joint notice is provided to an individual by a direct treatment provider participating in the OHCA, the provider must make a good faith effort to obtain the individual’s written acknowledgment of receipt of the joint notice. Where the joint notice is provided to the individual by a participating covered entity other than a direct treatment provider, no acknowledgment need be obtained.

However, where covered entities participating in an OHCA choose to maintain separate notices, each covered entity from which an individual obtains services must provide its notice to the individual in accordance with the applicable requirements of 45 CFR 164.520(c). In addition, each direct treatment provider within the OHCA must make a good faith effort to obtain the individual’s acknowledgment of the notice he or she provides.

Can a covered entity bypass obtaining an individual’s authorization for a use or disclosure not permitted by the HIPAA Privacy Rule simply by informing individuals of the use or disclosure through it notice of privacy practices?

No. A covered entity’s notice is not a substitute for an individual’s authorization. Covered entities are required to obtain the individual’s written authorization for any use or disclosure of protected health information not permitted or required by the Privacy Rule. See 45 CFR 164.508. Simply including in the notice a description of such a use or disclosure does not obviate the need for the covered entity to obtain the individual’s prior written authorization, when that authorization is required by the Rule. Instead, the notice must reflect the uses and disclosures a covered entity may make without the individual’s authorization, as permitted by Privacy Rule, as well as state that any other uses or disclosures only will be made with the individual’s written authorization. See 45 CFR 164.520(b).

Are health plans required to make a good faith effort to obtain from their enrollees a written acknowledgment of receipt of the notice?

No. Under the HIPAA Privacy Rule, only covered health care providers that have a direct treatment relationship with individuals are required to make a good faith effort to obtain the individual’s acknowledgment of receipt of the notice. See 45 CFR 164.520(c)(2)(ii).

Is our medical practice required to notify patients through the mail of any changes to our notice?

No. The HIPAA Privacy Rule does not require a covered health care provider to mail out its revised notice or otherwise notify patients by mail of changes to the notice. Rather, when a covered health care provider with a direct treatment relationship with individuals makes a change to his notice, he must make the notice available upon request to patients or other persons on or after the effective date of the revision, and, if he maintains a physical service delivery site, post the revised notice in a clear and prominent location in his facility. See 45 CFR 164.520(c)(2)(iv). In addition, the provider must ensure that the current notice, in effect at that time, is provided to patients at first service delivery, and made available on his customer service web site, if he has one. See 45 CFR 164.520(c).

Does the HIPAA Privacy Rule permit health care providers to obtain an electronic acknowledgment of the notice from individuals?

Yes. For notice delivered electronically, an electronic return receipt or other return transmission from the individual is considered a valid written acknowledgment of the notice. A provider who gives his paper notice to a patient during a face-to-face encounter with the individual at first service delivery may also obtain an electronic acknowledgment from the individual, provided that the individual’s acknowledgment is in writing. Thus, a receptionist’s notation in the provider’s computer system of the individual’s receipt of the notice would not be considered a valid written acknowledgment of the individual.

Are covered entities permitted to give individuals a "layered" notice?

Yes. Covered entities may use a "layered" notice to implement the HIPAA Privacy Rule’s requirements, so long as the elements required by 45 CFR 164.520(b) are included in the document that is provided to the individual. For example, a covered entity may satisfy the notice requirements by providing the individual with both a short notice that briefly summarizes the individual’s rights, as well as other information; and a longer notice, layered beneath the short notice, that contains all of the elements required by the Privacy Rule. Providing the notice in this fashion is a helpful tool to assure that more individuals will realize that important information is contained in the notice. In addition to ensuring the notice is in plain language (as required by the Privacy Rule), covered entities are encouraged to develop notices that maximize readability and clarity.

For group health plan products, can the health plan send its notice to the administrator of the group product or the plan sponsor for them to distribute to each employee enrolled in the plan?

The HIPAA Privacy Rule requires a health plan to distribute its notice to each individual covered by the plan. Health plans may arrange to have another person or entity, for example, a group administrator or a plan sponsor, distribute the notice on their behalf. However, if the other person or entity fails to distribute the notice to the plan’s enrollees, the health plan may be in violation of the Privacy Rule.

Does a health plan have to provide a copy of its notice to each dependent receiving coverage under a policy?

No. A health plan satisfies the HIPAA Privacy Rule’s requirements for providing the notice by distributing its notice only to the named insured of a policy under which coverage is provided both to the named insured and his or her dependents. See 45 CFR 164.520(c)(1)(iii).

v Personal Reps / Parents and Minors

Does the HIPAA Privacy Rule allow parents the right to see their children’s medical records?

Yes, the Privacy Rule generally allows a parent to have access to the medical records about his or her child, as his or her minor child’s personal representative when such access is not inconsistent with State or other law.

There are three situations when the parent would not be the minor’s personal representative under the Privacy Rule. These exceptions are: (1) when the minor is the one who consents to care and the consent of the parent is not required under State or other applicable law; (2) when the minor obtains care at the direction of a court or a person appointed by the court; and (3) when, and to the extent that, the parent agrees that the minor and the health care provider may have a confidential relationship. However, even in these exceptional situations, the parent may have access to the medical records of the minor related to this treatment when State or other applicable law requires or permits such parental access. Parental access would be denied when State or other law prohibits such access. If State or other applicable law is silent on a parent’s right of access in these cases, the licensed health care provider may exercise his or her professional judgment to the extent allowed by law to grant or deny parental access to the minor’s medical information.

Finally, as is the case with respect to all personal representatives under the Privacy Rule, a provider may choose not to treat a parent as a personal representative when the provider reasonably believes, in his or her professional judgment, that the child has been or may be subjected to domestic violence, abuse or neglect, or that treating the parent as the child’s personal representative could endanger the child.

If someone has health care power of attorney for an individual, can they obtain access to that individual’s medical record?

Yes, an individual that has been given a health care power of attorney will have the right to access the medical records of the individual related to such representation to the extent permitted by the HIPAA Privacy Rule at 45 CFR 164.524. However, when a physician or other covered entity reasonably believes that an individual, including an unemancipated minor, has been or may be subjected to domestic violence, abuse or neglect by the personal representative, or that treating a person as an individual’s personal representative could endanger the individual, the covered entity may choose not to treat that person as the individual’s personal representative, if in the exercise of professional judgment, doing so would not be in the best interests of the individual.

Does a power of attorney given to a person for purposes other than health care, such as a power of attorney to close on real estate, authorize that person to access an individual’s health information as that individual’s personal representative?

No. Except with respect to decedents, a covered entity must treat a personal representative as the individual only when that person has authority under other law to act on the individual’s behalf on matters related to health care. A power of attorney that does not include decisions related to health care in its scope would not authorize the holder to exercise the individual’s rights under the HIPAA Privacy Rule. Further, a covered entity does not have to treat a personal representative as the individual if, in the exercise of professional judgment, it believes doing so would not be in the best interest of the individual because of a reasonable belief that the individual has been or may be subject to domestic violence, abuse or neglect by the personal representative, or that doing so would otherwise endanger the individual.

With respect to personal representatives of deceased individuals, the Privacy Rule requires a covered entity to treat the personal representative as the individual as long as the person has the authority under law to act for the decedent or the estate. The power of attorney would have to be valid after the individual’s death to qualify the holder as the personal representative of the decedent.

How does a covered entity identify an individual’s personal representative?

State or other law determines who is authorized to act on an individual’s behalf, thus the Privacy Rule does not address how personal representatives should be identified. Covered entities should continue to identify personal representatives the same way they have in the past. However, the HIPAA Privacy Rule does require covered entities to verify a personal representative’s authority in accordance with 45 CFR 164.514(h).

Can the personal representative of an adult or emancipated minor obtain access to the individual’s medical record?

The HIPAA Privacy Rule treats an adult or emancipated minor’s personal representative as the individual for purposes of the Rule regarding the health care matters that relate to the representation, including the right of access under 45 CFR 164.524. The scope of access will depend on the authority granted to the personal representative by other law. If the personal representative is authorized to make health care decisions, generally, then the personal representative may have access to the individual’s protected health information regarding health care in general. On the other hand, if the authority is limited, the personal representative may have access only to protected health information that may be relevant to making decisions within the personal representative’s authority. For example, if a personal representative’s authority is limited to authorizing artificial life support, then the personal representative’s access to protected health information is limited to that information which may be relevant to decisions about artificial life support.

There is an exception to the general rule that a covered entity must treat an adult or emancipated minor’s personal representative as the individual. Specifically, the Privacy Rule does not require a covered entity to treat a personal representative as the individual if, in the exercise of professional judgment, it believes doing so would not be in the best interest of the individual because of a reasonable belief that the individual has been or may be subject to domestic violence, abuse or neglect by the personal representative, or that doing so would otherwise endanger the individual. This exception applies to adults and both emancipated and unemancipated minors who may be subject to abuse or neglect by their personal representatives.

How can family members of a deceased individual obtain the deceased individual’s protected health information that is relevant to their own health care?

The HIPAA Privacy Rule recognizes that a deceased individual’s protected health information may be relevant to a family member’s health care. The Rule provides two ways for a surviving family member to obtain the protected health information of a deceased relative. First, disclosures of protected health information for treatment purposes–even the treatment of another individual–do not require an authorization; thus, a covered entity may disclose a decedent’s protected health information, without authorization, to the health care provider who is treating the surviving relative. Second, a covered entity must treat a deceased individual’s legally authorized executor or administrator, or a person who is otherwise legally authorized to act on the behalf of the deceased individual or his estate, as a personal representative with respect to protected health information relevant to such representation. Therefore, if it is within the scope of such personal representative’s authority under other law, the Rule permits the personal representative to obtain the information or provide the appropriate authorization for its disclosure.

When an individual reaches the age of majority or becomes emancipated, who controls the protected health information concerning health care services rendered while the individual was an unemancipated minor?

The individual who is the subject of the protected health information can exercise all rights granted by the HIPAA Privacy Rule with respect to all protected health information about him or her, including information obtained while the individual was an unemancipated minor consistent with State or other law. Generally, the parent would no longer be the personal representative of his or her child once the child reaches the age of majority or becomes emancipated, and therefore, would no longer control the health information about his or her child. Of course, any individual can have a personal representative – which may include a parent – who can exercise rights on his or her behalf.

May a psychologist continue his practice to notify a parent before treating his or her minor child, even though the minor child is able to consent to such health care under State law?

The HIPAA Privacy Rule would defer to State or other applicable law that addresses the disclosure of health information to a parent about a minor child. If the minor child is permitted, under State law, to consent to such health care without the consent of her parent and does consent to such care, the provider may notify the parent when the State law explicitly requires or permits the health provider to do so. If State law permits the minor child to consent to such health care without parental consent, but is silent on parental notification, the provider would need the child’s permission to notify a parent.

May adults with mental retardation control their protected health information if they are able to authorize uses and disclosures of their protected health information?

Individuals may control their protected health information under the HIPAA Privacy Rule to the extent State or other law permits them to act on their own behalf. Further, even if an individual is deemed incompetent under State or other law to act on his or her own behalf, covered entities may decline a request by a personal representative for protected health information if the individual objects to the disclosure (or for any other reason), and the disclosure is merely permitted, but not required, under the Rule.

However, covered entities must make disclosures that are required under the Rule (i.e., disclosures to the Secretary under subpart C of part 160 regarding enforcement of the Rule, and to the individual under 45 CFR 164.524 and 164.528 with respect to the individual’s right of access to his or her protected health information and an accounting of disclosures, respectively). Consequently, with respect to the individual’s right of access to protected health information and for an accounting of disclosures, covered entities must provide the individual’s personal representative access to the individual’s protected health information or an accounting of disclosures upon the request of the personal representative, unless the covered entity, in the exercise of professional judgment, believes doing so would not be in the best interest of the individual because of a reasonable belief that the individual may be subject to domestic violence, abuse or neglect by the personal representative, or that doing so would otherwise endanger the individual. The Rule allows a specified time period before a covered entity must act on such a request; and during this interim period, an individual and his personal representative will have an opportunity to resolve any dispute they may have concerning the request.

If a child receives emergency medical care without a parent’s consent, can the parent get all information about the child’s treatment and condition?

Generally, yes. Even though the parent did not consent to the treatment in this situation, the parent would be the child’s personal representative under the HIPAA Privacy Rule. This would not be so when the parent does not have authority to act for the child (e.g., parental rights have been terminated), when expressly prohibited by State or other applicable law, or when the covered entity, in the exercise of professional judgment, believes that providing such information would not be in the best interest of the individual because of a reasonable belief that the individual may be subject to abuse or neglect by the personal representative, or that doing so would otherwise endanger the individual.

Does the HIPAA Privacy Rule address when a person may not be the appropriate person to control an individual’s protected health information?

Generally, no. The Rule defers to State and other laws that address the fitness of a person to act on an individual’s behalf. However, a covered entity does not have to treat a personal representative as the individual when it reasonably believes, in the exercise of professional judgment, the individual is subject to domestic violence, abuse or neglect by the personal representative, or doing so would otherwise endanger the individual.

Does the HIPAA Privacy Rule provide rights for children to be treated without parental consent?

No. The Privacy Rule does not address consent to treatment, nor does it preempt or change State or other laws that address consent to treatment. The Rule addresses access to, and disclosure of, health information, not the underlying treatment. 

v Limited Data Set

If the only protected health information a business associate receives is a limited data set, does the HIPAA Privacy Rule require the covered entity to enter into both a business associate agreement and data use agreement with the business associate?

No. Where a covered entity discloses only a limited data set to a business associate for the business associate to carry out a health care operations function, the covered entity satisfies the Rule’s requirements that it obtain satisfactory assurances from its business associate with the data use agreement. For example, where a State hospital association receives only limited data sets of protected health information from its member hospitals for the purposes of conducting and sharing comparative quality analyses with these hospitals, the member hospitals need only have data use agreements in place with the State hospital association.

I want to hire the intended recipient of a limited data set to also create the limited data set as my business associate. Can I combine the data and use agreement and business associate contract?

Yes. A data use agreement can be combined with a business associate agreement into a single agreement that meets the requirements of both provisions of the HIPAA Privacy Rule. In the above situation, because the covered entity is providing the recipient with protected health information that includes direct identifiers, a business associate agreement would be required in addition to the data use agreement to protect the information. For example, the agreement must require that the recipient agree to return or destroy the information that includes the direct identifiers once it has completed the conversion for the covered entity.

Under the HIPAA Privacy Rule, may a covered entity contract with a business associate to create a limited data set the same way it can use a business associate to create de-identified data?

Yes. See 45 CFR 164.514(e)(3)(ii). For example, if a researcher needs county data, but the covered entity’s data contains only the postal address of the individual, a business associate may be used to convert the covered entity’s geographical information into that needed by the researcher. In addition, the covered entity may hire the intended recipient of the limited data set as the business associate for this purpose in accordance with the business associate requirements. That is, the covered entity may provide protected health information, including direct identifiers, to a business associate who is also the intended data recipient, to create a limited data set of the information responsive to the recipient’s request. However, the data recipient, as a business associate, must agree to return or destroy the information that includes the direct identifiers once it has completed the conversion for the covered entity.

Must a covered entity provide an accounting for disclosures if the only information disclosed to a public health authority is in the form of a limited data set?

No, a covered entity is not required to provide an accounting for a disclosure where the only information disclosed is in the form of a limited data set, and the covered entity has a data use agreement with the public health authority receiving the information. (See 45 CFR 164.514(e) for limited data set and data use agreement requirements.) Moreover, a covered entity is not required to provide an accounting when it uses protected health information to create a limited data set. For example, when a covered entity’s work force member–whether a paid employee or volunteer–reviews medical records to identify reportable cases and extracts facially unidentifiable information to be reported as part of a limited data set to the public health authority, the covered entity is using, rather than disclosing, protected health information. In that case, the covered entity does not have to provide an accounting for its uses of protected health information. Further, even though a disclosure occurs when the limited data set is received by the public health authority for its own public health purposes, the covered entity is not required to account for this disclosure. Limited data sets are excepted from the accounting requirement at 45 CFR 164.528(a)(1)(viii).

May a covered entity hire a business associate to create a limited data set, and may the public health authority be a business associate for that purpose, even if the public health authority is also the intended recipient of the limited data set?

A covered entity may enter into a business associate agreement with the public health authority for the sole purpose of creating a limited data set, even if the same public health authority is also the intended recipient of the information (45 CFR 164.514(e)(3)(ii)). For example, the covered entity may contract with the public health authority as a business associate for the exclusive purpose of reviewing medical charts and extracting the facially unidentifiable information needed for the particular public health surveillance activity. In these cases, the public health authority, as the covered entity’s business associate for purposes of creating a limited data set, must agree to return, destroy or not remove from the covered entity’s premises the protected health information that includes the direct identifiers, once the public health authority has completed the conversion of the information into a limited data set for its own public health use. Because the public health authority is not only the covered entity’s business associate for creating the limited data set, but also the intended recipient of the limited data set, the public health authority must enter into both a data use agreement and a business associate agreement. The data use agreement can be combined with the business associate agreement into a single agreement so long as the agreement meets the requirements of both provisions. See 45 CFR 164.504(e)(2) and 164.514(e)(4).

While there are two disclosures in this case – the disclosure to the public health authority in its role as the covered entity’s business associate in creating the limited data set, and the disclosure to the public health authority as the recipient of the limited data set – neither disclosure requires an accounting. A disclosure to a business associate for the purpose of creating a limited data set is a health care operation, as defined by the Rule at 45 CFR 164.501. Disclosures for health care operations and disclosures made as a limited data set are both excepted from the accounting requirement at 45 CFR 164.528(a)(1)(i) and (viii), respectively.

v Research Uses and Disclosures

When is a researcher a covered health care provider under HIPAA?

A researcher is a covered health care provider if he or she furnishes health care services to individuals, including the subjects of research, and transmits any health information in electronic form in connection with a transaction covered by the Transactions Rule. See 45 CFR 160.102, 160.103. For example, a researcher who conducts a clinical trial that involves the delivery of routine health care, such as an MRI or liver function test, and transmits health information in electronic form to a third party payer for payment, would be a covered health care provider under the Privacy Rule. Researchers who provide health care to the subjects of research or other individuals would be covered health care providers even if they do not themselves electronically transmit information in connection with a HIPAA transaction, but have other entities, such as a hospital or billing service, conduct such electronic transactions on their behalf. For further assistance in determining covered entity status, see the "decision tool" at www.hhs.gov/ocr/hipaa/.

Are the HIPAA Privacy Rule’s requirements regarding patient access in harmony with the Clinical Laboratory Improvements Amendments of 1988 (CLIA)?

Yes. The Privacy Rule does not require clinical laboratories that are also covered health care providers to provide an individual access to information if CLIA prohibits them from doing so. CLIA permits clinical laboratories to provide clinical laboratory test records and reports only to "authorized persons," as defined primarily by State law. The individual who is the subject of the information is not always included as an authorized person. Therefore, the Privacy Rule includes an exception to individuals’ general right to access protected health information about themselves if providing an individual such access would be in conflict with CLIA.

In addition, for certain research laboratories that are exempt from the CLIA regulations, the Privacy Rule does not require such research laboratories, if they are also a covered health care provider, to provide individuals with access to protected health information because doing so may result in the research laboratory losing its CLIA exemption.

Can the preparatory research provision of the HIPAA Privacy Rule at 45 CFR 164.512(i)(1)(ii) be used to recruit individuals into a research study?

The preparatory research provision permits covered entities to use or disclose protected health information for purposes preparatory to research, such as to aid study recruitment. However, the provision at 45 CFR 164.512(i)(1)(ii) does not permit the researcher to remove protected health information from the covered entity’s site. As such, a researcher who is an employee or a member of the covered entity’s workforce could use protected health information to contact prospective research subjects. The preparatory research provision would allow such a researcher to identify prospective research participants for purposes of seeking their authorization to use or disclose protected health information for a research study. In addition, the Rule permits a covered entity to disclose protected health information to the individual who is the subject of the information. See 45 CFR 164.502(a)(1)(i). Therefore, covered health care providers and patients may continue to discuss the option of enrolling in a clinical trial without patient authorization, and without an Institutional Review Board (IRB) or Privacy Board waiver of the authorization. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review and Privacy Boards. However, a researcher who is not a part of the covered entity may not use the preparatory research provision to contact prospective research subjects. Rather, the outside researcher could obtain contact information through a partial waiver of individual authorization by an IRB or Privacy Board as permitted at 45 CFR164.512(i)(1)(i). The IRB or Privacy Board waiver of authorization permits the partial waiver of authorization for the purposes of allowing a researcher to obtain protected health information as necessary to recruit potential research subjects. For example, even if an IRB does not waive informed consent and individual authorization for the study itself, it may waive such authorization to permit the disclosure of protected health information as necessary for the researcher to be able to contact and recruit individuals into the study.

What does the HIPAA Privacy Rule say about a research participant’s right of access to research records or results?

With few exceptions, the Privacy Rule gives patients the right to inspect and obtain a copy of health information about themselves that is maintained by a covered entity or its business associate in a "designated record set." A designated record set is basically a group of records which a covered entity uses to make decisions about individuals, and includes a health care provider’s medical records and billing records, and a health plan’s enrollment, payment, claims adjudication, and case or medical management record systems. While it may be unlikely that a researcher would be maintaining a designated record set, any research records or results that are actually maintained by the covered entity as part of a designated record set would be accessible to research participants unless one of the Privacy Rule’s permitted exceptions applies.

One of the permitted exceptions applies to protected health information created or obtained by a covered health care provider/researcher for a clinical trial. The Privacy Rule permits the individual’s access rights in these cases to be suspended while the clinical trial is in progress, provided the research participant agreed to this denial of access when consenting to participate in the clinical trial. In addition, the health care provider/researcher must inform the research participant that the right to access protected health information will be reinstated at the conclusion of the clinical trial.

Does the HIPAA Privacy Rule require documentation of Institutional Review Board (IRB) or Privacy Board approval of an alteration or waiver of individual authorization before a covered entity may use or disclose protected health information for any of the following provisions: (1) for preparatory research at 45 CFR 164.512(i)(1)(ii), (2) for research on the protected health information of decedents at 45 CFR 164.512(i)(1)(iii), or (3) a limited data set with a data use agreement as stipulated at 45 CFR 164.514(e)?

No. Documentation of IRB or Privacy Board approval of an alteration or waiver of individual authorization is only needed before a covered entity may use or disclose protected health information under 45 CFR 164.512(i)(1)(i). See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review and Privacy Boards.

By establishing new waiver criteria and authorization requirements, hasn’t the HIPAA Privacy Rule, in effect, modified the Common Rule?

No. Where both the Privacy Rule and the Common Rule apply, both regulations must be followed. The Privacy Rule regulates only the content and conditions of the documentation that covered entities must obtain before using or disclosing protected health information for research purposes. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about the Common Rule.

If research subjects’ consent was obtained before the compliance date, but the Institutional Review Board (IRB) subsequently modifies the informed consent document after the compliance date and requires that subjects be reconsented, is authorization now required from these previously enrolled research subjects under the HIPAA Privacy Rule?

Yes. If informed consent or reconsent (i.e., asked to sign a revised consent or another informed consent) is obtained from research subjects after the compliance date, the covered entity must obtain individual authorization as required at 45 CFR 164.508 for the use or disclosure of protected health information once the consent obtained before the compliance date is no longer valid for the research. The revised informed consent document may be combined with the authorization elements required by 45 CFR 164.508. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review Boards.

Does the HIPAA Privacy Rule prohibit researchers from conditioning participation in a clinical trial on an authorization to use/disclose existing protected health information?

No. The Privacy Rule does not address conditions for enrollment in a research study. Therefore, the Privacy Rule in no way prohibits researchers from conditioning enrollment in a research study on the execution of an authorization for the use of preexisting health information.

Can researchers continue to access existing databanks or repositories that are maintained by covered entities, even if those databases were created prior to the compliance date without patient permission or without a waiver of informed consent by an Institutional Review Board (IRB)?

Yes. Under the HIPAA Privacy Rule, covered entities may use or disclose protected health information from existing databases or repositories for research purposes either with individual authorization as required at 45 CFR 164.508, or with a waiver of individual authorization as permitted at 45 CFR 164.512(i). See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review Boards.

Do the HIPAA Privacy Rule’s requirements for authorization and the Common Rule’s requirements for informed consent differ?

Yes. Under the Privacy Rule, a patient’s authorization is for the use and disclosure of protected health information for research purposes. In contrast, an individual’s informed consent, as required by the Common Rule and the Food and Drug Administration’s (FDA) human subjects regulations, is a consent to participate in the research study as a whole, not simply a consent for the research use or disclosure of protected health information. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about the Common Rule. For this reason, there are important differences between the Privacy Rule’s requirements for individual authorization, and the Common Rule’s and FDA’s requirements for informed consent. However, the Privacy Rule’s authorization elements are compatible with the Common Rule’s informed consent elements. Thus, both sets of requirements can be met by use of a single, combined form, which is permitted by the Privacy Rule. For example, the Privacy Rule allows the research authorization to state that the authorization will be valid until the conclusion of the research study, or to state that the authorization will not have an expiration date or event. This is compatible with the Common Rule’s requirement for an explanation of the expected duration of the research subject’s participation in the study. It should be noted that where the Privacy Rule, the Common Rule, and/or FDA’s human subjects regulations are applicable, each of the applicable regulations will need to be followed.

If a research subject revokes his or her authorization to have protected health information used or disclosed for research, does the HIPAA Privacy Rule permit a researcher/covered health care provider to continue using the protected health information already obtained prior to the time the individual revoked his or her authorization?

Covered entities may continue to use and disclose protected health information that was obtained prior to the time the individual revoked his or her authorization, as necessary to maintain the integrity of the research study. An individual may not revoke an authorization to the extent the covered entity has acted in reliance on the authorization. For research uses and disclosures, this reliance exception at 45 CFR 164.508(b)(5)(i) permits the continued use and disclosure of protected health information already obtained pursuant to a valid authorization to the extent necessary to preserve the integrity of the research study. For example, the reliance exception would permit the continued use and disclosure of protected health information to account for a subject’s withdrawal from the research study, as necessary to incorporate the information as part of a marketing application submitted to the Food and Drug Administration, to conduct investigations of scientific misconduct, or to report adverse events.

However, the reliance exception would not permit a covered entity to continue disclosing additional protected health information to a researcher or to use for its own research purposes information not already gathered at the time an individual withdraws his or her authorization.

Will the HIPAA Privacy Rule hinder medical research by making doctors and others less willing and/or able to share with researchers information about individual patients?

We do not believe that the Privacy Rule will hinder medical research. Indeed, patients and health plan members should be more willing to authorize disclosures of their information for research and to participate in research when they know their information is protected. For example, in genetic studies conducted at the National Institutes of Health, nearly 32 percent of eligible people offered a test for breast cancer risk declined to take it. The overwhelming majority of those who refuse cite concerns about health insurance discrimination and loss of privacy as the reason. The Privacy Rule both permits important research and, at the same time, encourages patients to participate in research by providing much needed assurances about the privacy of their health information.

The Privacy Rule will require some covered health care providers and health plans to change their current practices related to documenting research uses and disclosures. It is possible that some covered health care providers and health plans may conclude that the Rule’s requirements for research uses and disclosures are too burdensome and will choose to limit researchers’ access to protected health information. We believe few providers will take this route, however, because the Common Rule includes similar, and more rigorous requirements, that have not impaired the willingness of researchers to undertake Federally-funded research. For example, unlike the Privacy Rule, the Common Rule requires an Institutional Review Board (IRB) review for all research proposals under its purview, even if informed consent is to be sought. The Privacy Rule requires documentation of IRB or Privacy Board approval only if patient authorization for the use or disclosure of protected health information for research purposes is to be altered or waived. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about the Common Rule and Institutional Review and Privacy Boards.

Does the HIPAA Privacy Rule permit the creation of a database for research purposes through an Institutional Review Board (IRB) or Privacy Board waiver of individual authorization?

Yes. A covered entity may use or disclose protected health information without individuals’ authorizations for the creation of a research database, provided the covered entity obtains documentation that an IRB or Privacy Board has determined that the specified waiver criteria were satisfied. Protected health information maintained by a covered entity in such a research database could be used or disclosed for future research studies as permitted by the Privacy Rule – that is, for future studies in which individual authorization has been obtained or where the Rule would permit research without an authorization, such as pursuant to an IRB or Privacy Board waiver. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review and Privacy Boards.

When does a covered entity have discretion to determine whether a research component of the entity is part of their covered functions, and therefore, subject to the HIPAA Privacy Rule?

A covered entity that qualifies as a hybrid entity, meaning that the entity is a single legal entity that performs both covered and non-covered functions, may choose whether it wants to be a hybrid entity. If such a covered entity decides not to be a hybrid entity then it, and all of its components, are subject to the Privacy Rule in its entirety. Therefore, if a researcher is an employee or workforce member of a covered entity that has decided not to be a hybrid entity, the researcher is part of the covered entity and is, therefore, subject to the Privacy Rule.

If a covered entity decides to be a hybrid entity, it must define and designate its health care component(s). Research components of a hybrid entity that function as health care providers and engage in standard electronic transactions must be included in the hybrid entity’s health care component(s), and be subject to the Privacy Rule.

However, research components that function as health care providers, but do not engage in standard electronic transactions may, but are not required to, be included in the health care component(s) of the hybrid entity. For example, a hybrid entity, such as a university, has the option to include or exclude a research laboratory, that functions as a health care provider but does not engage in electronic transactions, as part of the hybrid entity’s health care component. If such a research laboratory is included in the hybrid entity’s health care component, then the employees or workforce members of the laboratory must comply with the Privacy Rule. But if the research laboratory is excluded from the hybrid entity’s health care component, the employees or workforce members of the laboratory are not subject to the Privacy Rule.

May a covered entity accept documentation of an external Institutional Review Board’s (IRB) waiver of authorization for purposes of reasonably relying on the request as the minimum necessary?

Yes. The HIPAA Privacy Rule explicitly permits a covered entity to reasonably rely on a researcher’s documentation of an Institutional Review Board (IRB) or Privacy Board waiver of authorization pursuant to 45 CFR 164.512(i) that the information requested is the minimum necessary for the research purpose. See 45 CFR 164.514(d)(3)(iii). This is true regardless of whether the documentation is obtained from an external IRB or Privacy Board or from one that is associated with the covered entity.

Does the HIPAA Privacy Rule require a covered entity to create an Institutional Review Board (IRB) or Privacy Board before using or disclosing protected health information for research?

No. The IRB or Privacy Board could be created by the covered entity or the recipient researcher, or it could be an independent board. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review and Privacy Boards.

Is documentation of Institutional Review Boards (IRB) and Privacy Board approval required by the HIPAA Privacy Rule before a covered entity would be permitted to disclose protected health information for research purposes without an individual’s authorization?

No. The HIPAA Privacy Rule requires documentation of waiver approval by either an IRB or a Privacy Board, not both. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review and Privacy Boards.

How does the Rule help Institutional Review Boards (IRB) handle the additional responsibilities imposed by the HIPAA Privacy Rule?

Recognizing that some institutions may not have IRBs, or that some IRBs may not have the expertise needed to review research that requires consideration of risks to privacy, the Privacy Rule permits the covered entity to accept documentation of waiver of authorization from an alternative body called a Privacy Board–which could have fewer members, and members with different expertise than IRBs. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review and Privacy Boards.

In addition, the Rule allows an IRB to use expedited review procedures as permitted by the Common Rule to review and approve requests for waiver of authorizations. Similarly, the Rule permits Privacy Boards to use an expedited review process when the research involves no more than a minimal privacy risk to the individuals. An expedited review process permits covered entities to accept documentation of waiver of authorization when only one or more members of the IRB or Privacy Board have conducted the review. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about the Common Rule.

Can covered entities continue to disclose protected health information to the HHS Office for Human Research Protections for purposes of determining compliance with the HHS regulations for the protection of human subjects (45 CFR Part 46)?

Yes. The Office for Human Research Protections is a health oversight agency under the HIPAA Privacy Rule. Therefore, covered entities can continue to disclose protected health information to the Office for Human Research Protections for such compliance investigations either with patient authorization as provided at 45 CFR 164.508, or without patient authorization for health oversight activities as permitted at 45 CFR 164.512(d).

Are some of the criteria so subjective that inconsistent determinations may be made by Institutional Review Boards (IRB) and Privacy Boards reviewing similar or identical research projects?

Under the HIPAA Privacy Rule, IRBs and Privacy Boards need to use their judgment as to whether the waiver criteria have been satisfied. Several of the waiver criteria are closely modeled on the Common Rule’s criteria for the waiver of informed consent and for the approval of a research study. Thus, it is anticipated that IRBs already have experience in making the necessarily subjective assessments of risks. While IRBs or Privacy Boards may reach different determinations, the assessment of the waiver criteria through this deliberative process is a crucial element in the current system of safeguarding research participants’ privacy. The entire system of local IRBs is, in fact, predicated on a deliberative process that permits local IRB autonomy. The Privacy Rule builds upon this principle; it does not change it. Nonetheless, the Department will consider issuing guidance as necessary and appropriate to address concerns that may arise during implementation of these provisions. See the fact sheet and frequently asked questions about the research provisions on this web site for more information about the Common Rule and Institutional Review and Privacy Boards.

Can covered entities continue to disclose adverse event reports that contain protected health information to the Department of Health and Human Services (HHS) Office for Human Research Protections?

Yes. The Office for Human Research Protections is a public health authority under the HIPAA Privacy Rule. Therefore, covered entities can continue to disclose protected health information to report adverse events to the Office for Human Research Protections either with patient authorization as provided at 45 CFR 164.508, or without patient authorization for public health activities as permitted at 45 CFR 164.512(b).

v Transition Provision

Can researchers continue to access existing databanks or repositories that are maintained by covered entities, even if those databases were created prior to the compliance date without patient permission or without a waiver of informed consent by an Institutional Review Board (IRB)?

Yes. Under the HIPAA Privacy Rule, covered entities may use or disclose protected health information from existing databases or repositories for research purposes either with individual authorization as required at 45 CFR 164.508, or with a waiver of individual authorization as permitted at 45 CFR 164.512(i). See the fact sheet and frequently asked questions about the research provisions on this web site for more information about Institutional Review Boards.