After completing this course you’ll be able to:
| 1. | Define solution-focused conflict management. |
| 2. | Describe game theory. |
| 3. | Discuss quantum mechanics and neuroscience. |
| 4. | Describe the hope theory. |
| 5. | Discuss the broaden and build theory. |
| 6. | Discuss the five propositions of De Shazer. |
| 7. | State the definition of problems according to Watzlawick et al. (1974) |
| 8. | Describe microanalysis. |
| 9. | State the four dimensions in conflict thinking according to DeBono. |
| 10. | Compare traditional and solution-focused conflict management. |
| 11. | Discuss hope. |
| 12. | Discuss the solution-focused question, "What difference would that make?" |
| 13. | Discuss the solution-focused question, "What is already working in the right direction?" |
| 14. | Discuss the fourth solution-focused question, "What would be your next step?" |
| 15. | Describe the three phases of escalation. |
| 16. | Compare direct and indirect compliments. |
| 17. | Compare the visitor relationship and complaintant relationship |
| 18. | Discuss the research by Miller et al. (1997) regarding highly effective therapists. |
| 19. | Describe normalization. |
| 20. | Discuss selective attention theory. |
| 21. | Discuss forgiveness. |
| 22. | Describe consensus building. |
| 23. | Describe the oxytocin hormone. |
| 24. | Describe the Session Rating Scale and state the four scaling areas. |
| 25. | Discuss solution-focused communication questions. |
| 26. | Compare Problem-Solving Mediation and Solution-Focused Mediation. |
| 27. | Compare Transformative Mediation and Solution-Focused Mediation. |
| 28. | Compare Narrative Mediation and Solution-Focused Mediation. |
| 29. | Discuss the theory of Foa and Foa (1975). |
| 30. | Discuss the four pathways to impossibility. |
| 31. | Discuss restorative justice and reconciliation. |