After completing this course you’ll be able to:
| 1. | Describe the linear model of communication. |
| 2. | Describe the interactive model of communication. |
| 3. | Describe the transaction model of communication. |
| 4. | State the aim of transactional analysis. |
| 5. | Describe the adult ego. |
| 6. | Compare the three kinds of transactions. |
| 7. | Discuss the four main types of communication. |
| 8. | Describe communication methods for deaf blindness. |
| 9. | List the four main types of handover. |
| 10. | Describe the CUBAN approach. |
| 11. | Describe the customer/patient. |
| 12. | Discuss first impressions. |
| 13. | Define interpersonal skills. |
| 14. | Describe the six interpersonal skills. |
| 15. | State how to develop several interpersonal skills. |
| 16. | Define efficient and effective. |
| 17. | Describe the multidisciplinary team. |
| 18. | List several communication barriers. |
| 19. | Define a muddled message. |
| 20. | Discuss communication barriers with people with disabilities. |
| 21. | Define active listening. |
| 22. | List the three benefits of active listening. |
| 23. | Define the human factor. |
| 24. | List several statements that can help you increase awareness of human factors in health care. |
| 25. | Define baseline observations. |
| 26. | Discuss the admission process. |
| 27. | Define activities of daily living and give examples. |
| 28. | Discuss the nursing process. |
| 29. | Discuss infection control issues. |
| 30. | Define a vulnerable adult according to Part L-Safeguarding Issues. |
| 31. | State the purpose of SBAR. |
| 32. | State what each letter represents in SBAR and how the tool was developed. |
| 33. | Compare stuporous and lethargic. |
| 34. | Describe each of the steps of SBAR. |
| 35. | Describe the Bristol Observation Chart. |
| 36. | Describe the SBAR prompt sheet |
| 37. | Describe the SBAR communication tool |
| 38. | Discuss the legal issues of charting. |
| 39. | Define root cause analysis. |
| 40. | Describe the Checklist Tool for Falls |
| 41. | Describe the Fall Risk Assessment Tool |
| 42. | Describe the Bedrail Risk Assessment. |
| 43. | Describe the Pressure Ulcer Risk Assessment Tool. |
| 44. | Discuss the four categories for “SKIN bundle for pressure ulcer prevention.” |
| 45. | Describe the complaints procedure. |
| 46. | State the main health complaints according to the pie graph in Figure 12.1. |
| 47. | Describe the Friends and Family Test. |
| 48. | Describe how to handle compliments. |
| 49. | Discuss your response to scenario seven regarding the use of Facebook and actually naming a certain person. |
| 50. | Discuss the six Cs for the culture of compassionate care. |
| 51. | Describe the Francis Report. |